Publications

05 Oct 2020
News

How Businesses Can Recruit and Develop More Young People of Color

May 2014
Article

Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior

By: Nils Rudi and David Drake

In an experimental newsvendor setting we investigate three phenomena: level behavior—the decision-maker's average ordering tendency; adjustment behavior—the tendency to adjust period-to-period order quantities; and observation bias—the tendency to... View Details

Keywords: Prejudice and Bias; Behavior; Logistics; Decision Making

2007
Article

Business Methods Patents as Real Options: Value and Disclosure as Drivers of Litigation

By: Atul Nerkar, Srikanth Paruchuri and Mukti Khaire

This paper proposes that patents are real options that allow holders of patents the right but not the obligation to sue others. We suggest that the likelihood of a patent's being litigated is positively associated with the value of the patent and the extent of... View Details

Keywords: Value; Corporate Disclosure; Lawsuits and Litigation; Patents; Rights; Business Processes

November 1989
Teaching Note

H.J. Heinz Co.: The Administration of Policy (A), (B), (C), and (D), Teaching Note

By: Kenneth E. Goodpaster and Thomas R. Piper

Teaching Note for (9-382-034, 035, 036, and 037). View Details

Keywords: Business Earnings; Management Practices and Processes; Motivation and Incentives; System; Ethics; Policy; Business Divisions; Organizational Change and Adaptation; Food and Beverage Industry

March 2009
Article

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: A. C. Edmondson and I. Nembhard

Keywords: Product; Research and Development; Learning; Projects; Groups and Teams; Problems and Challenges

Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments

01 Dec 2000
News

Latin America's Decade

been particularly active) is a major factor in this phenomenon. Gaston Azcarraga (MBA 1983) is chairman and CEO of Mexico City-based Grupo Posadas (www.posadas.com), the leading hotel company in Mexico with View Details

06 Dec 2021
News

Action Plan: Whole Sale

The future of retail won’t be brick and mortar or online, says Musab Balbale (MBA 2007). Instead, it will be a more inclusive combination of the two. Balbale, who spent several years of his career focused exclusively on online sales, is... View Details

Keywords: April White; ecommerce; bricks and mortar; marketing; beauty

01 Jun 2002
News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

representing $300 billion in assets. In April, in cooperation with the UN and other organizations, CERES launched the Global Reporting Initiative (GRI), an independent standards-setting board based in Europe. The GRI sets guidelines for... View Details

Keywords: Garry Emmons; management; ethics

December 2017 (Revised May 2018)
Case

Amazon Buys Whole Foods

By: José B. Alvarez, David Lane and Joni Coughlin

The June 2017 news that e-commerce giant Amazon was paying $13.7 billion for organic supermarket chain Whole Foods precipitated a broad sell-off in the shares of grocery retailers and suppliers. Behind the precipitous declines lay recognition that Amazon’s bold move... View Details

Keywords: Amazon; Whole Foods; Grocery; Grocery Delivery; Mergers ＆ Acquisitions; Business Models; Food Value Chain; Agribusiness; Mergers and Acquisitions; Operations; Competitive Strategy; E-commerce; Agriculture and Agribusiness Industry; Retail Industry; Web Services Industry; Food and Beverage Industry; United States

Educators

November 1998
Article

Global Strategy and Its Impact on Local Operations: Lessons from Gillette Singapore

By: Rosabeth M. Kanter and Thomas D. Dretler

Keywords: Global Range; Strategy; Local Range; Operations; Learning; Production; Consumer Products Industry; Singapore

Article

Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development

By: D. A. Leonard-Barton

Keywords: Product; Research and Development

January 2014
Teaching Note

Evaluating Microsavings Programs: Green Bank of the Philippines (A), (B) and (C)

By: Nava Ashraf and Kristin Johnson

Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Philippines

2025
Working Paper

The Cybernetic Teammate: A Field Experiment on Generative AI Reshaping Teamwork and Expertise

By: Fabrizio Dell'Acqua, Charles Ayoubi, Hila Lifshitz, Raffaella Sadun, Ethan Mollick, Lilach Mollick, Yi Han, Jeff Goldman, Hari Nair, Stew Taub and Karim R. Lakhani

We examine how artificial intelligence transforms the core pillars of collaboration— performance, expertise sharing, and social engagement—through a pre-registered field experiment with 776 professionals at Procter & Gamble, a global consumer packaged goods company.... View Details

Keywords: Artificial Intelligence; Teamwork; Human-machine Interaction; Productivity; Skills; Innovation; Field Experiment; AI and Machine Learning; Groups and Teams; Competency and Skills; Performance Productivity; Collaborative Innovation and Invention; Product Development

SSRN

2012
Book

Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right

By: Thomas H. Davenport and Brook Manville

This book includes twelve detailed stories of organizations that have successfully tapped their data assets, diverse perspectives, and deep knowledge to build an organizational decision-making capability. The book introduces a model that utilizes the collective... View Details

Keywords: Organizational Judgment; Decision-making; Decisions; Organizational Structure; Business Processes

December 2010
Article

Markets, Morals, and Practices of Trade: Jurisdictional Disputes in the U.S. Commerce in Cadavers

By: Michel Anteby

This study examines the U.S. commerce in human cadavers for medical education and research to explore variation in legitimacy in trades involving similar goods. It draws on archival, interview, and observational data mainly from New York state to analyze market... View Details

Keywords: Education; Goods and Commodities; Trade; Lawfulness; Moral Sensibility; Market Participation; Management Practices and Processes; New York (state, US)

Read Now

February 2021
Case

Enterprise Agility at Komerční Banka

By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick

In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he... View Details

Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; Management Analysis, Tools, and Techniques; Management Systems; Banking Industry; Czech Republic

Educators

September 1995 (Revised December 2018)
Case

Managing Innovation at Nypro, Inc. (A)

By: Clayton M. Christensen and Rebecca Voorheis

Nypro is the world's leading injection molder of precision plastic parts, operating a global network of 21 plants. Nypro's strategy is for each plant to offer identical capabilities, because its customers are global companies with worldwide sourcing needs. The case... View Details

Keywords: Globalized Firms and Management; Innovation and Management; Operations; Performance Consistency; Manufacturing Industry

Educators

Article

How a Fast-Growing Startup Built Its Sales Team for Long-Term Success

By: Frank V. Cespedes and David Mattson

It’s common for leaders of sales teams to focus almost exclusively on short-term tactics and current operations while failing to think and act in a way that supports the longer-term needs of their businesses—and it’s hard to fault them. The biggest problem with a... View Details

Keywords: Business Startups; Salesforce Management; Management Practices and Processes

Register to Read

Article

No Taxation Without Information: Deterrence and Self-Enforcement in the Value Added Tax

By: Dina Pomeranz

Claims that the VAT facilitates tax enforcement by generating paper trails on transactions between firms contributed to widespread VAT adoption worldwide, but there is surprisingly little evidence. This paper analyzes the role of third-party information for VAT... View Details

Keywords: Taxation; Product Development; Chile