Measurement and Metrics - Publications - Faculty & Research

28 Oct 2020
Blog Post

Keep Your Weary Workers Engaged

and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and... View Details

Keywords: All Industries

08 Dec 2020
Blog Post

Keep Your Weary Workers Engaged

and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and... View Details

01 May 2006
Research & Ideas

What Companies Lose from Forced Disclosure

other research examines the design of performance measurement systems and incentive contracts for rewarding teams and channel partners. In short, this research explores the... View Details

Keywords: by Ann Cullen; Financial Services

10 Feb 2021
Blog Post

What You Can Do to Create an Anti-Racist Organization

because, as Manso- Brown stated, “organizations need to create environments where people can show up with the full humanity recognized every single day.” Without this important aspect of organizational policy and culture, adjusting hiring... View Details

16 Sep 2024
Blog Post

Creating a Candidate-Centered Recruiting Process

they will be evaluating candidates on, how they will assess candidates, and who will be doing the evaluations. To create a more inclusive recruiting process for candidates with diverse abilities, be intentional about all three factors.... View Details

Keywords: All Industries

August 2010
Supplement

Batson International, S.A. (C)

By: David F. Hawkins

Senior management must sign a management letter. An internal audit reveals a number of questionable accounting practices (B case). How should senior management respond? View Details

Keywords: Accounting Audits; Financial Reporting; International Accounting; Managerial Roles; Standards; United States

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30 Jun 2009
First Look

First Look: June 30

to examine the effects of team familiarity and variation in experience on multiple measures of performance for software development projects. In most cases, we do not find evidence of a significant main... View Details

Keywords: Martha Lagace

04 Sep 2019
News

Advanced Statistics Are the New Foam Fingers

package it in a way that’s consumable?” One easy way to do this: Measure the flashy stuff. A program called Statcast calculates hitters’ launch angles and exit velocities on batted balls, while capturing... View Details

25 May 2010
First Look

First Look: May 25

an innovative methodology to measure management practices in over 300 manufacturing firms in the U.K. We then match this management data to production and energy usage information for establishments owned by... View Details

Keywords: Martha Lagace

August 2010 (Revised May 2012)
Teaching Note

The UCLA Medical Center: Kidney Transplantation (TN)

By: Michael E. Porter and Jennifer F Baron

Teaching Note for 711410. View Details

Keywords: Health Care and Treatment; Service Delivery; Price; Programs; Measurement and Metrics; Health Industry

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December 2012
Article

Evidence on the Use of Unverifiable Estimates in Required Goodwill Impairment

By: Karthik Ramanna and Ross L. Watts

SFAS 142 requires managers to estimate the current fair value of goodwill to determine goodwill write-offs. In promulgating the standard, the FASB predicted managers will, on average, use the fair value estimates to convey private information on future cash flows. The... View Details

Keywords: Goodwill Impairment; Fair-value Accounting; FASB; SFAS 142; Fair Value Accounting; Standards; Cash Flow; Agency Theory; Motivation and Incentives; Forecasting and Prediction; Goodwill Accounting

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13 Dec 2010
Research & Ideas

Managing the Support Staff Identity Crisis

accountability. Focused tightly on the bottom line, these companies don't know how to quantify the value of legacy functions, which often evolve into jobs that simply support those departments that drive the bottom line, such as sales. View Details

Keywords: by Carmen Nobel

20 Dec 2016
First Look

December 20, 2016

performance metrics that can be used to run the business. This case gives students the opportunity to develop a framework for thinking about GoDaddy’s business and design performance View Details

Keywords: Carmen Nobel

17 Aug 2010
First Look

First Look: August 17

generalizability of the implicit voice theories identified in Study 1. Studies 3 and 4 develop and test survey measures for five implicit voice theories, using additional... View Details

Keywords: Martha Lagace

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

its release can be quite long, with some government data taking up to two years before it can be viewed. “You can look at Yelp data to get metrics that aren’t in government datasets, and you can look at data... View Details

Keywords: by Dina Gerdeman; Food & Beverage

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough, processes View Details

Keywords: by Martha Lagace

November 2009
Article

Is it Fair to Blame Fair Value Accounting for the Financial Crisis?

By: Robert C. Pozen

When the credit markets seized up in 2008, many heaped blame on "mark to market" accounting rules, which require banks to write down their troubled assets to the prices they'd fetch if sold on the open market - at the time, next to nothing. Recording those assets below... View Details

Keywords: Cost Accounting; Fair Value Accounting; Financial Crisis; Assets; Governing Rules, Regulations, and Reforms; Crisis Management; Standards; Banking Industry

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August 1998 (Revised December 1998)
Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest

Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry

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January 2022 (Revised December 2022)
Case

TotalEnergies’ Investment in Hyzon Motors

By: Vikram S. Gandhi and David Lane

In November 2021, Girish Nadkarni, the head of TotalEnergies’ corporate venture capital arm (TEV) was considering whether, and on what terms, to exit an investment in Hyzon Motors, a start-up supplier of hydrogen-powered trucks. TEV had invested $4 million in Hyzon,... View Details