Publications

03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

everyone's questions. We inverted the pyramid of the organization and made reverse accountability a reality." That's not all. Nayar makes his own 360-degree feedback open to 50,000 employees, and 3,800... View Details

Keywords: by James Heskett

Career Coach

Deborah Resnick

consultant with McKinsey & Company, former Director of Professional Development for McKinsey's Midwest offices, and a current consultant and facilitator of leadership... View Details

Keywords: Consulting; Consumer Products; Retail

Oct 2020
Other Presentation

How to Lead in a Crisis

By: Amy C. Edmondson

Humility, transparency and urgency are the keys to successfully steering an organization—big or small—through the challenges that come your way. Leadership expert Amy C. Edmondson provides clear advice and examples to help any leader rise to the occasion. View Details

Keywords: Psychological Safety; COVID-19; Leadership; Crisis Management

14 Oct 2022
News

Finding the Diverse Protagonist: Sourcing Research Cases in Latin America

27 Feb 2006
Research & Ideas

Take Responsibility for Rising Stars

Many executives believe that leadership development is a job for the HR department. This may be the single biggest misconception they can have. As corporations have broken down work into manageable... View Details

Keywords: by Jeffrey M. Cohn, Rakesh Khurana & Laura Reeves

Feb 23 2018
Testimonial

Finding Common Ground

September 2012
Article

The Unwanted Self: Projective Identification in Leaders' Identity Work

By: Gianpiero Petriglieri and Mark Stein

This paper employs a psychodynamic perspective to examine the development and maintenance of a leader's identity, building on the premise that such identity work involves both conscious and unconscious processes. We focus on the latter by suggesting that those in... View Details

Keywords: Leadership; Identity

SSRN

Find at Harvard

WILLIAM (WILLIS) EMMONS is Senior Lecturer and Director of the C. Roland Christensen Center for Teaching and Learning at Harvard Business School, a position he has held since 2004. As Director of the Christensen Center, Emmons oversees programs to... View Details

Keywords: airline; infrastructure industry; pharmaceuticals; telecommunications; utilities

29 Mar 2021
News

Continuing employee development in the face of budget cuts

22 May 2012
Working Paper Summaries

Componential Theory of Creativity

Keywords: by Teresa M. Amabile

April 1994 (Revised May 1995)
Case

Laura Ashley (A): A New CEO Takes Charge

By: Richard L. Nolan

In a turnaround situation, a new CEO must take actions in the short term to gain control and exercise executive leadership and lay groundwork to formulate a long-term strategy to rebuild a viable business. View Details

Keywords: Organizational Change and Adaptation; Change Management; Management Teams; Business Strategy; Apparel and Accessories Industry; Apparel and Accessories Industry

14 Jul 2014
News

8 Ways to Break Bad Smartphone Habits

August 2019
Case

Preserving Trust at Care.com (A)

By: Krishna G. Palepu and Julia Kelley

Care.com was an online platform designed to match caregivers with individuals seeking care for themselves, others, and pets, through job postings, caregiver profiles, and directories of local day care centers. In March 2019, the Wall Street Journal had just published a... View Details

Keywords: Business Strategy; Corporate Governance; Digital Platforms; Market Design; Emerging Markets; Trust; Technology Industry; United States

14 Jul 2015
News

Everybody has a slice of genius

September 1999 (Revised April 2001)
Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Retail Industry

Find at Harvard

27 Feb 2013
Research & Ideas

Sidetracked: Why Can’t We Stick to the Plan?

Why Our Decisions Get Derailed, and How We Can Stick to the Plan , behavioral scientist and HBS Associate Professor Francesca Gino explores the unexpected forces that often keep View Details

February 2020
Case

Leading Change in Talent at L'Oréal

By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney

Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful... View Details

Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency and Skills; Experience and Expertise; Talent and Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms and Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Innovation and Management; Jobs and Positions; Employment; Human Capital; Leadership; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Marketing; Brands and Branding; Product Marketing; Organizations; Organizational Change and Adaptation; Organizational Structure; Personal Development and Career; Planning; Strategic Planning; Problems and Challenges; Networks; Social Psychology; Attitudes; Power and Influence; Social and Collaborative Networks; Business Strategy; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; France; Paris