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Show Results For
- All HBS Web
(13,097)
- People (36)
- News (3,590)
- Research (7,593)
- Events (24)
- Multimedia (139)
- Faculty Publications (5,571)
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 11 Oct 2024
- Blog Post
Committing to Work and Family: Allison Boxer (MBA 2012)
Impact Institute and University of Utah to change my roles so I could still add value while staying committed to my young family. Now that my son is two, I’m starting to think more holistically about my... View Details
- 9 May 2013
- Conference Presentation
Weaving Sustainability into the Organization’s Fabric: A Framework for Organizational Renewal
By: Luciana Silvestri and Ranjay Gulati
Keywords: Sustainability; Sustainability Management; Organizational Identity; Organizational Change and Adaptation; Mission and Purpose; Management; Strategy; Organizational Design; Alliances; Environmental Sustainability
Silvestri, Luciana, and Ranjay Gulati. "Weaving Sustainability into the Organization’s Fabric: A Framework for Organizational Renewal." Paper presented at the Change and Sustainability Conference, Harvard Business School, Boston, MA, May 9, 2013.
- 01 Dec 2019
- News
In My Humble Opinion: Taking Attendance
in Calgary on a project for Hyatt in the dead of February, eating a bison burger, and I hadn’t been home in months,” she recalls. “I thought, you know, I probably should start looking.” That moment of clarity led to a project View Details
Amy C. Edmondson
Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details
- Teaching Interest
Overview
By: Rob Markey
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
- 11 Oct 2024
- Blog Post
Committing to Work and Family: Allison Boxer (MBA 2012)
an identity crisis to find myself, for the first time, not chasing leadership positions or partner status. To say, “for right now, this is what works best for me.” I worked with the Sorenson Impact Institute View Details
Keywords: All Industries
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
services in Vietnam, for example, might go to an inner-city neighborhood of Boston with a high concentration of foreign nationals, to survey them on their banking habits and test out new ideas for changing... View Details
- 01 Feb 1998
- News
Women at the Top
explore a wide range of contemporary business issues and top management concerns. Beyond that, the program was aimed at giving these leaders the opportunity to reap the benefits of spending time with other... View Details
Keywords: Marguerite Rigoglioso and Susan Young
- September 2020
- Teaching Note
Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (A) and (B)
By: Rosabeth Moss Kanter and Amy Hernandez Turcios
Teaching Note for HBS Case Nos. 321-017 and 321-018. View Details
- Aug 21 2017
- Testimonial
Learn with Peers Who Are Smart and Experienced
- May 2012
- Case
Evergreen Natural Markets 2012
By: Rosabeth M. Kanter and Paul S. Myers
Evergreen Natural Markets is a successful food retailer located in the Rocky Mountain region of the U.S. Having grown through acquisition, it has a reputation for improving the companies it purchases while retaining previous management. This strategy has succeeded due... View Details
Keywords: United States; Operating Systems; Acquisitions; Strategy; Human Resource Management; Consolidations; Retail Trade; Food; Growth Management; Organizational Culture; Consolidation; Acquisition; Business Processes; Food and Beverage Industry; Food and Beverage Industry; Las Vegas; Western United States
Kanter, Rosabeth M., and Paul S. Myers. "Evergreen Natural Markets 2012." Harvard Business School Brief Case 124-450, May 2012.
- December 2010
- Teaching Note
Organization and Strategy at Millennium (TN) (A) & (B)
By: Julie M. Wulf
Teaching Note for 710-415 and 710-418. View Details
- 30 Oct 2017
- Blog Post
How My Engineering and Manufacturing Background Prepared Me for an MBA
inner workings of the company. For instance, I was curious about the management of its supply chain, the types of analyses that were conducted to develop, validate, and review business strategies, how... View Details
- 01 Feb 2000
- News
HBS Honored for Addressing Business and Societal Issues
1993, the HBS Initiative on Social Enterprise, supported by the John C. Whitehead (MBA 11/ '47) Fund for Not-for-Profit Management and other resources, has engaged in a wide range of activities. Among the... View Details
- 29 Dec 2014
- Research & Ideas
Most Popular Articles and Research Papers of 2014
emotions can play in negotiations. Managing the Family Business: Leadership Roles Poorly designed leadership roles set up a family business for failure. John A. Davis offers a... View Details
- 10 Aug 2020
- Blog Post
HBS Summer Fellows Focus on Racial Equity and Justice
is new and there's no way I could execute without my first year at HBS. From go-to-market planning in Marketing to understanding how VCs and term sheets work in The Entrepreneurial View Details
- Web
Creating and Sustaining Competitive Advantage - Course Catalog
different sources of competitive advantage and their properties; the creation and evolution of competitive advantage; and the determinants that make competitive advantage... View Details
- Article
Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms
By: Ryan Raffaelli, Mary Ann Glynn and Michael Tushman
Why do incumbent firms frequently reject nonincremental innovations? Beyond technical, structural, or economic factors, we propose an additional factor: the degree of the top management team's (TMT) frame flexibility, i.e., their capability to cognitively expand an... View Details
Keywords: Innovation Adoption; Cognition; Framing; Emotional Resonance; Incumbent Inertia; Innovation and Invention; Technology Adoption; Organizational Change and Adaptation; Change Management
Raffaelli, Ryan, Mary Ann Glynn, and Michael Tushman. "Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms." Strategic Management Journal 40, no. 7 (July 2019): 1013–1039.
- 2015
- Working Paper
Client Service, Compensation, and the Sell-Side Analyst Objective Function: An Empirical Analysis of Relational Incentives in the Investment-Research Industry
By: David A. Maber, Boris Groysberg and Paul M. Healy
This paper investigates how sell-side analysts build and sustain their client networks; the economic gains to successfully managing this challenge; and the metrics through which these incentives are delivered. In a typical semiannual period, the average analyst... View Details
Keywords: Networks; Measurement and Metrics; Operations; Customer Focus and Relationships; Jobs and Positions
Maber, David A., Boris Groysberg, and Paul M. Healy. "Client Service, Compensation, and the Sell-Side Analyst Objective Function: An Empirical Analysis of Relational Incentives in the Investment-Research Industry." Working Paper, 2015.