retailing - Publications - Faculty & Research

23 Jul 2013
First Look

First Look: July 23

30-year customer of Filene's Basement, a retailer offering fashion goods at discounted prices, who was eventually fired by the firm. The case traces how company actions taken in the name of customer relationship management (CRM)... View Details

Keywords: Anna Secino

02 Nov 2010
First Look

First Look: November 2, 2010

Greenwich, Connecticut, that is considering offering a wholly new line of product to retail investors, namely the ability to invest in the price phenomenon known as momentum. There is a large body of empirical evidence supporting momentum... View Details

Keywords: Sean Silverthorne

01 Sep 2011
News

Green Day

30 to 40 tons of dry biomass per hectare (just under 2.5 acres). (The energy balance ratio of corn ethanol is around 1 to 1, while sugarcane ethanol stands at about 8 to 1.) None of this was lost on Brazilian native Ana Maria Diniz (OPM 36, 2007). Formerly a high-level... View Details

Keywords: Julia Hanna;Sarah Auerbach; Agriculture; Manufacturing; Electric Power Generation, Transmission, Distribution; Utilities

01 Apr 2000
News

A Place in the Sun

Previously, Martin, at French mass retailer The Casino Group, and Giraud, at Euro Disney (with Bourguignon), had both proven their mettle as managers in turnaround situations. Martin and Giraud stress that Club Med's core business is... View Details

Keywords: Julia Hanna and Garry Emmons

06 Aug 2018
Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

commoditized. As consumers, we see this in the ever-decreasing retail selling price of flat panel TVs. The screen sizes get bigger, the resolution moves from HD to Ultra HD to 4K, and the prices keep dropping. This happens in spite of the... View Details

Keywords: by Sean Silverthorne; Manufacturing; Electronics

04 Nov 2014
First Look

First Look: November 4

would want to restrict sellers from charging buyers more for transactions it intermediates. With this restriction an intermediary can profitably raise demand for its services by eliminating any extra price buyers face for purchasing through the intermediary. We show... View Details

Keywords: Sean Silverthorne

11 Feb 2008
Research & Ideas

Does Democracy Need a Marketing Manager?

Dean's youthful Internet backing failed to generate enough votes at the polls. In the recent New Hampshire primary, Hillary Clinton's surprise win is attributable in part to her superior grassroots organizing there—the political equivalent of View Details

Keywords: by Sean Silverthorne

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

in productivity in the U.S. in recent years. In fact, a recent report by the McKinsey Global Institute has found that five of the top seven industries that have led productivity growth in the period of 2000 to 2003 are service industries like View Details

Keywords: by James Heskett; Service

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

tenure from 2011 to 2013 at JCPenney, where messages from top executives were so murky, the retail company was described as a place where “communication goes to die,” the researchers write, leading to rumors and distrust within the firm.... View Details

Keywords: by Ami Albernaz

10 Mar 2021
News

Dream Job: Higher Ed’s New Hire

institutions, so that’s different too. However, while the retail investors are smaller, they are also better armed because of social media. As we’ve seen with GameStop, this allows them to mobilize in ways that make them better able to... View Details

Keywords: Julia Hanna; investing; leadership; diversity; career experience; higher education; Colleges, Universities, and Professional Schools; Educational Services

01 Jan 2002
News

Orin C. Smith (MBA '67)

as low-fat latte and Frappuccino(r). Starbucks, the Seattle-based company that started in 1971 as a retailer of bulk coffee, tea, and spices, is largely responsible for this new state of coffee consciousness. Today, the company operates... View Details

31 Mar 2022
Blog Post

Setting Interns Up for Success at a Startup

silk and apply it to food, creating natural protection that slows spoiling and keeps food fresher for longer. Products can be integrated at any time from farm to shelf, allowing food producers, processors, and retailers to deliver more... View Details

05 Feb 2001
Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

them. Many wanna-dots will ultimately arrive in cyberspace, although not necessarily by the same route, as we will see in the two examples that follow. The story of cookware catalog vendor and retailer Williams-Sonoma shows how barriers... View Details

Keywords: by Rosabeth Moss Kanter

Web

Photograph Albums - Photography Collections - Historical Collections

sales office in Hubbard Woods, Illinois, including the retail showroom, freezer storage area, and equipment room. Exterior of Durgin Shoe Co. in Haverill, Mass., 1912 . Durgin Shoe Company, Haverhill, Massachusetts Mss: 641 1912 D959 1... View Details

01 Apr 2002
News

Urban Evolution - HBS Research on the Inner City

location with access to other business and transportation infrastructures; and the unmet needs of eight million households (with $100 billion in retail demand). Businesses can and do thrive in these regions that have often been... View Details

Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Retail Industry; Retail Industry; Retail Industry

Citation

Educators

Purchase

April 2021
Supplement

Buy Online, Pickup in Store: Vice President of Store Operations Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Retail Industry; United States; Canada

Citation

Purchase

March 2018
Teaching Note

Sandlands Vineyards

By: Benjamin C. Esty and Greg Saldutte

Teaching Note for HBS No.718-438. View Details

Citation

Purchase

January 2014 (Revised January 2014)
Case

Showdown at Cracker Barrel

By: Suraj Srinivasan and Tim Gray

In the fall of 2011, activist investor, Sardar Biglari, has acquired nearly 10% ownership in the Cracker Barrel restaurant chain. He believes that the board and senior management have failed and the company has underperformed relative to its peers. When he is denied a... View Details

Citation

Educators

Purchase

September 2012 (Revised January 2013)
Case

SMARTBITES (A)

By: Michael Roberts, Jeronimo Silva and Amar Bhide

The case describes a Turkish brother-sister team who are evaluating the option of acquiring and operating a franchise of a US bakery/cafe in Turkey. They are comparing this option to that of simply starting a similar business. View Details