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  • All HBS Web  (14,243)
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  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

management involvement in the resource allocation process? Or is it because certain of the world's major economies like China and Brazil are perceived by some as becoming more agile in their allocation of... View Details
Keywords: by James Heskett
  • March 2010 (Revised April 2014)
  • Case

American Well: The Doctor Will E-See You Now

By: Elie Ofek and Ron Laufer
What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver care to patients online in real time? Using American Well's platform, patients with non-emergency health concerns can communicate with physicians... View Details
Keywords: Entrepreneurship; Health Care and Treatment; Technological Innovation; Growth and Development Strategy; Market Entry and Exit; Service Delivery; Online Technology; Health Industry
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Ofek, Elie, and Ron Laufer. "American Well: The Doctor Will E-See You Now." Harvard Business School Case 510-061, March 2010. (Revised April 2014.)
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

success to the success of its engines in delivering valuable up-time to ultimate customers. But it did much more than that. By guaranteeing up-time at a given cost, GE's management created a built-in... View Details
Keywords: by James Heskett
  • 09 Jan 2006
  • What Do You Think?

Should More Transparency Extend to Education for Management?

to an intolerable level." Erik Holmberg questions the spotlight that disclosure would place only on grades when he says: "I know many people who were academic superstars who are also the worst managers I have ever met . . .... View Details
Keywords: by James Heskett; Education
  • 26 May 2003
  • Research & Ideas

Corporate Transparency Improves For Foreign Firms in U.S. Markets

behave more like U.S. companies. Q: In regards to transparency, what questions do you think managers should ask themselves when deciding what global opportunities to explore? A: The role of good information availability in accessing... View Details
Keywords: by Cynthia Churchwell
  • 19 Oct 2012
  • Research & Ideas

Digital Technology’s Profound Game Change for Marketers

technology is radically transforming the marketing function and the role of the marketing professional. The changes rippling through the marketing industry goes far beyond the simple mantra of "follow the eyeballs" to different screens. Gartner analyst Laura... View Details
Keywords: by Jeffrey Bussgang; Advertising; Technology
  • 03 Apr 2006
  • Research & Ideas

The Competitive Advantage of Global Finance

common mistakes made by international managers, and the development of his book for readers interested in "the opportunities of managing in a global setting." Sean Silverthorne: International... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

who are focused on their existing and most profitable markets and don't see the threat coming from below. Exhibit A: The death of Digital Equipment Corp., which, along with a string of other minicomputer firms, was taken down by the PC... View Details
Keywords: by Sean Silverthorne; Health
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

afterthought. "If you look at the allocation of resources in corporate wellness programs, you will find it heavily weighted towards physical health," says Quelch. Only rarely does a tragedy, such as a suicide of a top management executive... View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • 31 Mar 2002
  • What Do You Think?

Is This the Decade of the Investor?

Summing Up Responses to the question, "Is this the decade of the investor?" offer little hope that the investor will get any relief soon, compared to the rewards realized by managers and customers.... View Details
Keywords: by James Heskett
  • 14 Nov 2007
  • Research & Ideas

Growing CEOs from the Inside

Succession planning is hard work: It must be embraced by the organization and driven by the CEO. In the book, Bower identifies best practices companies can follow to identify, groom, and train internal... View Details
Keywords: by Sean Silverthorne; Employment
  • 07 Feb 2011
  • Lessons from the Classroom

Creating the Founders’ Dilemmas Course

how viable the dream. “We tackle the problems that are faced by almost any founder no matter what industry they are in, no matter what country they are in, and no matter what time frame they are in-boom or bust.” "We tackle the... View Details
Keywords: by Carmen Nobel; Education
  • 01 Oct 2020
  • What Do You Think?

Are CEOs the Wrong Leaders for Stakeholder Capitalism?

Interorganizational management in a channel of distribution is a complex matter. But it doesn’t hold a candle to the complexity of stakeholder capitalism, as suggested by responses to this month’s column on... View Details
Keywords: by James Heskett
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

on specific proposals begin the week of June 22.] Treasury Secretary Timothy Geithner's proposals for fixing the broken financial system closely resemble those found in Moss's own playbook. In this instance, the book is a Special Report on Regulatory Reform,... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 14 Sep 2009
  • Research & Ideas

Understanding Users of Social Networks

internship in D.C. last summer.' " Piskorski has also found deep gender differences in the use of sites. The biggest usage categories are men looking at women they don't know, followed by men looking at women they do know. Women look... View Details
Keywords: by Sean Silverthorne; Advertising; Publishing
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

the ultimate authority to change management are being served by the proposed action. The inquiry does not stop there, however. Directors and managers must then ask whether the... View Details
Keywords: by Carla Tishler
  • 28 Oct 2001
  • What Do You Think?

What Can We Expect in the Other War?

things that talented managers seek: exciting work, personal development, a balanced lifestyle, a great company, and recognition and rewards for individual contributions. It is a war led by top management,... View Details
Keywords: by James Heskett
  • 01 Jul 2013
  • Research & Ideas

Crowdfunding a Poor Investment?

donations to organizations such as World Wildlife Fund and Save the Children fit in. Those contributing money are driven first and foremost by an affinity with the idea, rather than by any individual reward... View Details
Keywords: by Michael Blanding; Financial Services
  • 19 Oct 2009
  • Research & Ideas

Why Are Web Sites So Confusing?

stories. Indeed, all of these intermediaries are in the business of matching consumers with products. Trouble is, prior to visiting an intermediary, consumers are interested only in some products, which may not necessarily be the ones... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
  • 07 Apr 2003
  • Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

businesses. In reorganizing to capitalize on its technology, Xerox created a new entity in 1989, headed by Robert Adams, that effectively established a third phase for managing spin-offs. Adams had created a... View Details
Keywords: by Henry Chesbrough
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