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Show Results For
- All HBS Web
(6,732)
- People (24)
- News (1,621)
- Research (3,622)
- Events (36)
- Multimedia (44)
- Faculty Publications (1,997)
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- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
dollars spent in the store not only increases the dollar value of the coupons received by the customer, but also yields higher redemption rates reflecting the massively improved relevance of the tailor-made offers to each individual... View Details
- 03 Jan 2019
- Research & Ideas
Everyone Knows Innovation is Essential to Business Success—Except Board Directors
Open the Wall Street Journal on any given day, and you are likely to find at least one story about how technology is disrupting yet another industry, and the pressures companies face to innovate. And yet, for board members of companies... View Details
Keywords: by Michael Blanding
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
where top execs tested whether the current business model was robust enough for the challenges lying ahead. While LEGO has sold toys in Asia for three decades, there is serious potential to View Details
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
John Stuart Mill, philosophers have wrestled with the age-old questions autonomous vehicles are now raising—in new and urgent ways—for businesses and their leaders. “And by genuine ethical decisions, I mean decisions about the rights of other people, about consequences... View Details
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
in trying to improve the measured dimensions of performance and so has a narrow span of accountability. By contrast, a manager responsible for market share or business profit can make many trade-offs and... View Details
Keywords: by Robert Simons
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
take greater responsibility for maintaining their health. In the future they will have a health score, much like their credit score, that is based on well-established metrics that will motivate them to View Details
- 30 Apr 2008
- Sharpening Your Skills
Sharpening Your Skills: Brand Management
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered Does branding work for business-to-business... View Details
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
successes, the distraction of a later effort to improve gender diversity, the disproportionate number of Black employees laid off in a major downsizing, a drop in the number of Black candidates in the pipeline, and weak retention of those... View Details
Keywords: by James Heskett
- 18 Jun 2001
- Research & Ideas
When In-House Research Isn’t Enough
Chesbrough, since companies believe there are payoffs worth waiting for at the end of the pipeline. Do your basic research in-house and follow up with articles in respected journals, goes the conventional... View Details
Keywords: by Jim Aisner
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
relationship with money. The company, Turkasset, has been successful with its heterodox techniques, giving it a competitive advantage over rival debt collection firms. What’s more, it has also provided a boon for companies who held the... View Details
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
investments directly accountable. You tell whether they're working or not. You can shift expenditures from unresponsive marketing methods to more responsive ones. And you improve efficiency, obviously. Most packaged goods manufacturers... View Details
- 12 Nov 2001
- Research & Ideas
Can Religion and Business Learn From Each Other?
it?" But cultivate it in the appropriate arena, or you will trip it up. There is truly a need for self-challenge. There is a sense that we must improve the fundamental actions of business in a global... View Details
Keywords: by Martha Lagace
- 28 Mar 2004
- Research & Ideas
HBS Celebrates Social Enterprise Initiative
have a better understanding of how both commercial and non-profit organizations can contribute to improving not only society but also the economy as a whole. According to the SEI, the nonprofit sector comprises 7 percent of U.S. gross... View Details
Keywords: by Manda Salls
- 29 Aug 2011
- Research & Ideas
Decoding Insider Information and Other Secrets of Old School Chums
An old adage says that it's not what you know, it's whom you know. But outsiders can take heart: even for those who don't belong to a high-power social network, there's power in simply keeping track of who went to school with whom.... View Details
- 16 Sep 2015
- Op-Ed
The Real Duty of the Board of Directors
ownership of modern corporations is a central point of our new paper, Materiality in Corporate Governance: The Statement of Significant Audiences and Materiality. Aiming to improve corporations’ public disclosures, we argue that the board... View Details
Keywords: by Robert G. Eccles & Tim Youmans
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
1990s—the Kittyhawk team pushed upmarket and targeted ultrathin laptop manufacturers. But these manufacturers were looking for breakthroughs in drive technology to improve cost per megabyte and capacity, not... View Details
- 19 Dec 2016
- Research & Ideas
The 10 Most Popular Stories of 2016
coffee. Preparing the Self for Team Entry: How Relational Affirmation Improves Team Performance Despite their potential to perform at high levels and make decisions that are better than those of individual... View Details
Keywords: by Carmen Nobel
- 23 Jul 2024
- Research & Ideas
Forgiving Medical Debt Won't Make Everyone Happier
The solution seems obvious. Forgiving medical debt should ease both financial and emotional burdens for the two in five people in the US who carry it. Yet a new comprehensive study that tracked more than 200,000 patients and randomly... View Details
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
- 10 Mar 2014
- Research & Ideas
Counting Up the Effects of Sarbanes-Oxley
was to improve corporate governance and restore the faith of investors, but many in the business world spoke out against SOX, viewing it as a politically motivated overcorrection that would lead to a loss of risk-taking and... View Details