Publications

09 Apr 2025
News

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morell, host of Skydeck. In 2023, the Bureau of Labor Statistics reported that in 67% of two-parent families with children, both parents worked, which was up from 59% in 2013.... View Details

May 2016
Case

OPET: Precision Marketing in Uncertain Times

By: Rajiv Lal, Esel Çekin and Eren Kuzucu

During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details

Keywords: Customer Satisfaction; Customer Service; Emerging Market; Focusing On Customers; Competition; Turkey; Loyalty Program; Marketing Strategy; Downstream Distribution; Customer Relationship Management; Energy Industry; Turkey

September 1988 (Revised October 1988)
Case

Anatomy of a ""Team Destroyer"": An Analysis of Individuals Who Stymie Interfunctional Coordination

By: Benson P. Shapiro and Suzy Wetlaufer

Keywords: Groups and Teams; Relationships; Behavior

Portrait Project

Debbie McCoy

do (or felt I should have done), have I spread my wings or am I just a caterpillar preparing to cocoon? Perspective on this question eludes me, so all the while I'll live my life. I have passions, relationships –new and old... View Details

12 PM – 1 PM EDT, 28 Sep 2016
Webinars: Career

5 Happiness Hacks That Drive Productivity, Sales, and Creativity

According to Harvard Business Review, happy people are 37% more productive, have 31% higher sales, and are three times more creative than their peers. In this webinar, Neil Pasricha (MBA 2007) provides models to create lasting happiness including building diverse... View Details

Matt Higgins

landed on the Wall Street Journal bestseller list. Higgins serves as an Executive Fellow at the Harvard Business School, co-teaching the SIP “Moving Beyond Direct-to-Consumer”. Matt can provide advice and support on: building and scaling startups e-commerce growth... View Details

Keywords: Consumer Products & Packaged Goods;#60;#Services

Profile

Maliha Khan

leadership from the outset: What would you do if you were the CEO or the CFO?" Building relationships at HBS and beyond Before her first semester began, Maliha participated in the pre-MBA program for international students. "I... View Details

01 May 2013
News

Patricia F. Bilden & Philip M. Bilden, MBA 1991

From the day he first set foot on Soldiers Field, Philip Bilden, managing director of HarbourVest Partners’ Asia business in Hong Kong, knew the relationships formed at HBS would have an enduring impact beyond Aldrich Hall. “For me as... View Details

2006
Chapter

Linking Customer Management Efforts to Growth and Profitability

By: Das Narayandas and Douglas Bowman

Keywords: Customer Relationship Management; Profit; Business Growth and Maturation

April 1998
Teaching Note

Managing Customers for Profits (TN)

By: Das Narayandas

Teaching Note for (8249) and (8257). View Details

Keywords: Customer Value and Value Chain; Profit; Customer Relationship Management

January 1983 (Revised June 1993)
Case

Controlling International Oil--1920-74

By: George C. Lodge

Keywords: Governance; Business and Government Relations; Energy Industry

January 1982 (Revised June 1983)
Case

International Drilling Corp. (A)

Details the moral conflict experienced by Don Taylor, a new high-level executive in an oil drilling firm, when he discovered that the firm was deceiving its investors. What should he do and how should he go about it? Presents the emergence of Taylor's suspicions about... View Details

Keywords: Ethics; Business and Shareholder Relations; Mining Industry

August 2013
Case

Atento: Managing the Employee Lifecycle in Brazil

By: F. Asis Martinez-Jerez, Pablo Casas-Arce, Christopher D. Ittner and Joshua Petersel

Keywords: Employee Relationship Management; Telecommunications Industry; Brazil

September 2012
Article

Vicarious Dishonesty: When Psychological Closeness Creates Distance from One's Moral Compass

By: F. Gino and A. Galinsky

In four studies employing multiple manipulations of psychological closeness, we found that feeling connected to another individual who engages in selfish or dishonest behavior leads people to vicariously justify the actions of this individual and to behave more... View Details

Keywords: Behavior; Relationships; Ethics; Research

Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati

Keywords: Organizations; Customer Focus and Relationships

2009
Chapter

Group Learning

By: L. Argote and Francesca Gino

Keywords: Groups and Teams; Learning

March 2010
Article

First, Get Your Feet Wet: The Effects of Learning from Direct and Indirect Experience on Team Creativity

By: F. Gino, L. Argote, E. Miron-Spektor and G. Todorova

Keywords: Learning; Groups and Teams

July 2007 (Revised September 2007)
Module Note

Managing Networked Businesses: Summary Module

By: Thomas R. Eisenmann

Offers pedagogical guidance for instructors teaching the summary module of Managing Networked Businesses, an elective course described in "Managing Networked Businesses: Course Overview for Educators." Also describes how the module materials can be adapted for use in... View Details

Keywords: Networks; Business Organization

July 2001 (Revised January 2002)
Case

Milcom: An External Partnership to Commercialize Military Technologies

Describes a promising start-up company that seeks partnerships with large military defense contractors to commercialize technology for civilian applications. View Details

Keywords: Technology; Commercialization; Partners and Partnerships