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  • All HBS Web  (9,036)
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  • All HBS Web  (9,036)
    • People  (12)
    • News  (1,357)
    • Research  (6,876)
    • Events  (37)
    • Multimedia  (53)
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  • July 2011
  • Teaching Note

a-connect: In Search of Talent Partners (TN) (A) and (B)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409036 and 411085. View Details
Keywords: Revenue; Business Offices; Attorney and Client Relationships; Customer Focus and Relationships; Initial Public Offering; Organizations; Change; Consulting Industry; Boston; Hong Kong; Singapore; San Francisco
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Eccles, Robert G., and Penelope Rossano. "a-connect: In Search of Talent Partners (TN) (A) and (B)." Harvard Business School Teaching Note 412-014, July 2011.
  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

Investors diligently manage financial portfolios to maximize returns on their assets; yet corporate managers who invariably proclaim their business customers to be "valuable assets" rarely manage their relationships with them... View Details
Keywords: by Peter K. Jacobs
  • August 1994
  • Article

Human Relations in the Workplace

By: J. J. Rotemberg
Keywords: Relationships
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Rotemberg, J. J. "Human Relations in the Workplace." Journal of Political Economy 102 (August 1994): 684–718.
  • Book Review

Book Review of Headhunters: Matchmaking in the Labor Market by William Finlay and James E. Coverdill, Cornell University Press, 2002

By: Rakesh Khurana
Keywords: Relationships
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Khurana, Rakesh. "Book Review of Headhunters: Matchmaking in the Labor Market by William Finlay and James E. Coverdill, Cornell University Press, 2002." Journal of Economic Literature 42, no. 1 (March 2004).
  • July 1970
  • Article

Communes

By: R. M. Kanter
Keywords: Relationships
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Kanter, R. M. "Communes." Psychology Today (July 1970). (Reprintings: Psychologie (France); The Nuclear Family in Crisis, by M. Gordon. N.Y.: Harper and Row, 1972; Readings in Society Today, CRM Books; Sociology and Youth, by P.K. Manning and M. Truzzi. Englewood Cliffs, N.J.: Prentice Hall, 1972; Japanese Psychology Today; SIMSOC: A Manual for Participants, by W.A. Gamson. Second Edition. N.Y.: Free Press.)
  • 3 PM – 7:30 PM PST, 15 Nov 2017

HBS Alumnae Circles Open House & Training 2017: Palo Alto

HBS Alumnae Circles are taking new members - are you interested? Register for this upcoming open house to learn more. View Details
  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

Harvard Business School professor John Quelch is debuting a blog on marketing issues at Harvard Business Online. HBS Working Knowledge is reprinting his first entry, which looks at the Mattel toy recall.Mattel has been criticized heavily for having to recall not once... View Details
Keywords: by John Quelch; Consumer Products
  • October 1997
  • Case

Planned Parenthood Federation of America (B)

By: V. Kasturi Rangan and Elaine V. Backman
Outlines the process of strategy reinvention adopted by Planned Parenthood. It lays out the new strategic proposals, and the reactions of the various constituencies to those proposals. View Details
Keywords: Change Management; Framework; Core Relationships; Risk and Uncertainty; Adaptation; Health Industry
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Rangan, V. Kasturi, and Elaine V. Backman. "Planned Parenthood Federation of America (B)." Harvard Business School Case 598-002, October 1997.
  • January 1997 (Revised August 2007)
  • Case

Computron, Inc. (2006)

By: John A. Quelch
In July 1996, Mr. Thomas Zimmermann, European Manager of Computron, must select a price for a new computer for his largest customer. A rewritten version of an earlier case. View Details
Keywords: Customer Relationship Management; Price; Product; Europe
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Quelch, John A. "Computron, Inc. (2006)." Harvard Business School Case 597-063, January 1997. (Revised August 2007.)
  • 13 May 2002
  • Op-Ed

A Cure for Enron-Style Audit Failures

If companies and regulators are ever to learn from the collapse of Enron—and prevent similar corporate debacles in the future—they must look more closely at the relationship between auditors, managers and the company audit committee. The... View Details
Keywords: by Jay Lorsch; Accounting
  • 2025
  • Working Paper

With a Little Help from My Family: Informal Startup Financing

By: Brian K. Baik, Johan Ludvig S. Karlsen and Katja Kisseleva
Using Norwegian administrative data, we identify family equity investments in startups and examine their effects on investor returns and firm behavior. Informal investors earn lower returns than external individuals, and the firms they back are less likely to secure... View Details
Keywords: Early Stage Finance; Informal Investment; Household Finance; Risk Taking; Entrepreneurial Finance; Entrepreneurship; Personal Finance; Family and Family Relationships; Business Startups; Investment; Norway
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Baik, Brian K., Johan Ludvig S. Karlsen, and Katja Kisseleva. "With a Little Help from My Family: Informal Startup Financing." Harvard Business School Working Paper, No. 25-053, April 2025.
  • April 2021 (Revised June 2021)
  • Supplement

Balancing Act: Deborah Lovich (C)

By: David G. Fubini and Patrick Sanguineti
This case provides further updates on Deborah Lovich's decision, as well as reflections from her family and mentors on her path. View Details
Keywords: Work/life Balance; Work/family Balance; Work-Life Balance; Family and Family Relationships; Personal Development and Career
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Fubini, David G., and Patrick Sanguineti. "Balancing Act: Deborah Lovich (C)." Harvard Business School Supplement 421-064, April 2021. (Revised June 2021.)
  • Article

Soul and Machine (Learning)

By: Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu and Hema Yoganarasimhan
Machine learning is bringing us self-driving cars, medical diagnoses, and language translation, but how can machine learning help marketers improve marketing decisions? Machine learning models predict extremely well, are scalable to “big data,” and are a natural fit to... View Details
Keywords: Machine Learning; Marketing Applications; Knowledge; Technological Innovation; Core Relationships; Marketing; Applications and Software
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Proserpio, Davide, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu, and Hema Yoganarasimhan. "Soul and Machine (Learning)." Marketing Letters 31, no. 4 (December 2020): 393–404.
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
  • October 2000 (Revised December 2002)
  • Background Note

Note on Customer Management

By: Das Narayandas
Describes a process for managing customers for profit. View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Value
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Narayandas, Das. "Note on Customer Management." Harvard Business School Background Note 501-044, October 2000. (Revised December 2002.)
  • June 1998
  • Case

MSE, Inc. Privatization: August 1997

By: Paul A. Gompers and Alexander Tsai
Keywords: Privatization; Alliances
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Gompers, Paul A., and Alexander Tsai. "MSE, Inc. Privatization: August 1997." Harvard Business School Case 298-135, June 1998.
  • November 2024
  • Case

Helium: Crowdsourcing a National Telecom Network

By: Jorge Tamayo and Mahesh Ramakrishnan
In 2024, Helium is running a pilot to test pricing models for their innovative crowdsourcing approach to building out a national telecom network. View Details
Keywords: Networks; Price; Telecommunications Industry; United States
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Tamayo, Jorge, and Mahesh Ramakrishnan. "Helium: Crowdsourcing a National Telecom Network." Harvard Business School Case 725-373, November 2024.
  • November 2019
  • Case

Chief: Role for Carolyn Childers

By: Katherine B. Coffman, Jeffrey J. Bussgang, Kathleen L. McGinn, Katherine Chen and Julia Kelley
In 2018, Carolyn Childers is preparing to launch Chief, a New York-based peer network for women executives, and must decide whether to bring on a co-founder. After becoming the senior vice president of operations at her previous company, Childers was inspired to build... View Details
Keywords: Networking; Founders; Entrepreneurship; Networks; Negotiation
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Coffman, Katherine B., Jeffrey J. Bussgang, Kathleen L. McGinn, Katherine Chen, and Julia Kelley. "Chief: Role for Carolyn Childers." Harvard Business School Case 920-019, November 2019.
  • November 2006
  • Teaching Note

The Cherkizovsky Group Series (TN)

By: Lynn S. Paine and Aldo Sesia
Keywords: Groups and Teams
Citation
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Paine, Lynn S., and Aldo Sesia. "The Cherkizovsky Group Series (TN)." Harvard Business School Teaching Note 307-023, November 2006.
  • January 1991
  • Article

Sorority Rush as a Two-Sided Matching Mechanism

By: S. Mongell and A. E. Roth
Keywords: Groups and Teams
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Mongell, S., and A. E. Roth. "Sorority Rush as a Two-Sided Matching Mechanism." American Economic Review 81, no. 3 (January 1991): 441–464.
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