Publications

September 2007 (Revised September 2008)
Case

Buildings and Energy

By: Forest L. Reinhardt and Nazli Uludere

Presents data on opportunities to conserve energy in buildings, which account for about a third of all energy use. Encourages readers to think about the impediments to energy efficiency in the buildings sector and the ways in which entrepreneurs can profitably surmount... View Details

Keywords: Buildings and Facilities; Energy Conservation; Construction; Entrepreneurship; Investment; Innovation and Invention; Performance Efficiency; Environmental Sustainability; Construction Industry

August 1992 (Revised September 2002)
Case

Star Distributors, Inc. (A)

By: David A. Thomas

Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details

Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations

Article

Isolating the Symbolic Implications of Employee Mobility: Price Increases after Hiring Winemakers from Prominent Wineries

By: Peter W. Roberts, Mukti Khaire and Christopher I. Rider

When a skilled employee moves from one organization to another, the effects on the hiring organization can be substantive (i.e., changes in actual outcomes) and symbolic (i.e., changes in expectations or valuations and therefore prices). We theorize that strong or even... View Details

Keywords: Employees; Organizations; Performance Expectations; Price; Competency and Skills; Quality; Management Analysis, Tools, and Techniques; Selection and Staffing; Valuation; Food and Beverage Industry

Find at Harvard

01 Jun 2023
News

Spray Canon

are markets where there is not necessarily intrinsic value to the products themselves.” “These are markets where there is not necessarily intrinsic value to the products themselves.” With that kind of attention, some market safeguards can kick in. Big art galleries... View Details

Keywords: Dan Morrell; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

09 Aug 2017
News

Finding a Path Out of Poverty

for Inspire Belief while studying in the HBS Advanced Management Program, in 2013. The CEO of Johannesburg investing house Momentum—who had once been homeless on the streets of the very same city—had reached the point in his career when... View Details

13 Mar 2005
Research & Ideas

Reinforcing Values: A Public Dressing Down

mountaineering expeditions and firefighting crews. We've found that for change to stick, leaders must design and run an effective persuasion campaign—one that begins weeks or months before the actual turnaround plan is set in concrete. View Details

Keywords: by David A. Garvin & Michael A. Roberto

24 Apr 2013
Research & Ideas

Who Sets Your Benchmarks?

that they waited too long to develop good habits for honing their skills or for thinking deeply about what they wanted. Does any of this sound like you? Are you making the most of your capabilities? Do you feel as if you're on someone else's path? If so, is it too late... View Details

July 1993 (Revised December 2003)
Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

April 2002 (Revised May 2005)
Case

GE's Digital Revolution: Redefining the E in GE

By: Christopher A. Bartlett and Meg Glinska

This case details the implementation of the e-business initiative--the last of Jack Welch's four company-wide strategic thrusts. First, it summarizes the 20-year change process that Welch led, detailing the initiatives he put in place. It then traces how Gerry Podesta,... View Details

Keywords: Change Management; Transformation; Decision Choices and Conditions; Leadership Style; Business or Company Management; Organizational Culture; Organizational Structure; Performance Effectiveness; Corporate Strategy; Internet and the Web

Web

Campus Vehicular Access | About

manager must request access in advance via Envoy . Harvard University vehicles are routinely granted access for the purpose of performing service work. As with contractors, the name of the HBS View Details

08 Jul 2008
First Look

First Look: July 8, 2008

Paul M. Healy, and Yang Gui Periodical:Journal of Financial Transformation (forthcoming) Abstract Since 1949 Lehman Brothers has used an investment committee to select the top ten recommendations made by its analysts each year. We examine the View Details

Keywords: Martha Lagace

02 Apr 2010
What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John Alexander said, "When... View Details

Keywords: by Jim Heskett

08 Sep 2003
Research & Ideas

A Bold Proposal for Investment Reform

acquired dot-com stocks that showed poor reported financial performance, and which they recognized were wildly overvalued. Fund managers owned 60 percent of Enron at its peak (and beyond) despite the company's lofty multiples that were... View Details

Keywords: by Ann Cullen; Financial Services

11 Oct 2022
News

Righting the Ship

creating one that did. The plan he assembled had three parts. The first was addressing the performance of CIP division managers by rating their execution performance. Here, Stuckey held fast to the familiar:... View Details

Keywords: Maureen Harmon

19 Nov 2013
First Look

First Look: November 19

http://ssrn.com/abstract=2350805 Surfacing the Submerged State with Operational Transparency in Government Services By: Buell, Ryan W., and Michael I. Norton Abstract—As Americans' trust in government nears historic lows, frustration with government View Details

Keywords: Sean Silverthorne

March 2002 (Revised June 2002)
Case

EMCF: A New Approach at an Old Foundation

By: Allen S. Grossman and Daniel F. Curran

Michael Bailin, president of the Edna McConnell Clark Foundation (EMCF), embarked on a three-year effort to transform the foundation's grant-making in theory and practice. This case details his efforts to move from an "initiatives-based" approach in philanthropy to a... View Details

Keywords: Business Model; Philanthropy and Charitable Giving; Leadership; Management Practices and Processes; Performance Expectations; Non-Governmental Organizations; Cognition and Thinking; Customization and Personalization; Theory