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  • April 2019 (Revised February 2025)
  • Case

Wendell Weeks at Corning Inc.: Extending a History of Life-Changing Innovations (A)

By: Ryan Raffaelli, David G. Fubini and Aldo Sesia
This case examines the leadership challenges associated with maintaining a culture of innovation in established organizations. It asks students to step into the shoes of a leader faced with making several tough decisions about when to invest (or to stop investing) in... View Details
Keywords: Innovation and Invention; Organizational Culture; Innovation Leadership; History; Technological Innovation; Investment; Decision Making
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  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • July 2004 (Revised May 2005)
  • Case

Pfizer's Virtual CIO (Abridged)

By: F. Warren McFarlan and Brian DeLacey
Discusses the IT organization and IT strategy issues facing Pfizer, one of the world's largest pharmaceutical companies. Managing over $1 billion of IT expense, the company has a committee approach for handling all critical IT decisions, an approach that is consistent... View Details
Keywords: Decision Making; Cost Management; Organizational Culture; Strategy; Information Technology; Pharmaceutical Industry
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  • 20 Nov 2012
  • First Look

First Look: November 20

clients may be served by separate organizational units that are under common control and/or ownership. Second, a family of hybrid conflict polices has evolved that feature elements of the split account View Details
Keywords: Sean Silverthorne
  • January 2002
  • Case

Lycos (A): The Tripod Decision

By: Giovanni M. Gavetti, Jan W. Rivkin and Elizabeth Johnson
The Internet portal Lycos has acquired Tripod, a provider of home-page-building tools, and now must decide how to integrate the acquisition. View Details
Keywords: Integration; Organizational Structure; Situation or Environment; Mergers and Acquisitions; Internet and the Web; Decision Choices and Conditions; Web Services Industry
Related
  • 07 Aug 2017
  • Blog Post

A Summer Internship with the City of Boston

Kiernan Schmitt (MBA 2018) is a 2017 Social Enterprise Summer Fellow working with the City of Boston Department of Innovation and Technology this summer.  Imagine if, when it came to delivering city services... View Details
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807111 OuterLink Corp. (A) Harvard Business School Case 806-059 Zero Stage Capital is addressing a troubled investment in OuterLink Corp., which has a capital deficit of $30 million View Details
Keywords: Martha Lagace
  • 01 Dec 2007
  • News

Rediscovering America

attending meetings, but searching for information. It doesn’t have to be that way. Federal Express and UPS drivers have handheld technology that gives them the information they need to work efficiently. Why... View Details
Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services
  • 01 Jun 2008
  • News

A Binary Formula

Executive Education offerings that teach scientists business and organizational fundamentals? What about joint MBA/Ph.D. programs? How about science/business seminars, more science-based cases, View Details
Keywords: Garry Emmons; science; research; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 15 Feb 2000
  • Research & Ideas

The Right Connections

From genome research to e-commerce, new ventures are popping up everywhere, competing for the cash needed to turn them into successful enterprises. But when vying against others in industries where high uncertainty, long development cycles, crowded markets, View Details
Keywords: by Judith A. Ross
  • 27 Sep 2010
  • News

Managing Water as Scarcity Looms

Keywords: Water, Sewage and Supply Systems; Water, Sewage and Supply Systems
  • 14 Jan 2013
  • Research & Ideas

Few Women on Boards: Is There a Fix?

they do like the United States—and leave the issue alone? The answer may lie in determining when, why, and how businesses can thrive by balancing their boards, says Harvard Business School Professor Boris Groysberg, whose research on... View Details
Keywords: by Carmen Nobel
  • 05 Mar 2008
  • What Do You Think?

Where Will Management Innovation Take Us?

Alternatively, will the drive for management innovation come from a source other than social forces within the organization? As several suggested, these may include new technologies and their mastery for... View Details
Keywords: by Jim Heskett
  • 01 Apr 2002
  • News

Professorship Brings Brierley's HBS Connection Full Circle

Harold M. Brierley (MBA '68), chairman and CEO of Brierley & Partners, describes himself as "an accidental entrepreneur," having entered HBS as a chemical engineer planning to pursue a management career in the oil industry. "HBS... View Details
Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 12 Apr 2011
  • First Look

First Look: April 12

system rather than a government-controlled system. Book: http://www.gale.cengage.com/servlet/ItemDetailServletCr?region=9&imprint=070&titleCode=GCCL&cf=p&type=3&id=254645 Corporate Ownership Structure View Details
Keywords: Sean Silverthorne
  • 24 Sep 2001
  • Research & Ideas

How To Be an Angel Investor

subscribers every month. The system was extremely complicated. Computers were not using the same operating systems so there were a lot of protocol compatibility problems. There were no databases that could... View Details
Keywords: by David Amis & Howard Stevenson
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

categories are far from homogeneous and substantial variation exists between consumers in the same category. So tailor-made loyalty systems go way beyond these heterogeneous customer groupings by offering... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 02 Feb 2016
  • First Look

February 2, 2016

multicultural social interactions in the context of negotiations, work teams, and global leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50440 2015 Handbook of Qualitative View Details
Keywords: Sean Silverthorne
  • 07 Mar 2000
  • Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

of information among doctors, hospitals, patients, and providers; standardization of that information; evaluation of adjustments for the severity of illness of the patient; changes in the tax system to avoid... View Details
Keywords: by Staff; Health
  • 09 Oct 2012
  • First Look

First Look: October 9

investigates teaming in the high-stakes, fast-paced setting of a hospital emergency room and focuses on the effects of a new organizational structure, which we call a team scaffold, on teaming effectiveness... View Details
Keywords: Sean Silverthorne