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  • 21 Mar 2004
  • Research & Ideas

Loyalty: Don’t Give Away the Store

don't think about much, because it is not obvious on the outside. Clearly, stores must learn to use their data in creative ways. Q: Overall, did you find that these programs were worthwhile? How can retailers make rewards programs more... View Details
Keywords: by Manda Salls; Consumer Products; Retail
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

certain settings. In particular we find that the impact of the changes on problem solving, standardization of work, and coordination improve the way that the firm learns and its productivity. Using a detailed case study we document the... View Details
Keywords: Martha Lagace
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 16 Oct 2013
  • Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
Keywords: by Joe Lassiter; Energy; Utilities
  • 09 Aug 2011
  • First Look

First Look: August 9

me to achieve my top priorities?; (3) Do I give subordinates timely and direct feedback they can act on? Have I developed a succession roadmap?; and (4) Is my leadership style still effective, and does it reflect who I truly am? This highly readable and practical guide... View Details
Keywords: Sean Silverthorne
  • 26 May 2003
  • Research & Ideas

What Your Competition is Telling You

Because it gives GM a better shot at establishing OnStar as the industry standard. And because GM extends its OnStar distribution to market segments they may not otherwise reach with their auto brands." Invent the competitor who kills you. View Details
Keywords: by David Stauffer
  • 02 Jan 2001
  • Research & Ideas

Gurus in the Garage

and do my own filtering, and so could the venture capitalists. But it's an enormously time-intensive process. We've all learned that we can use each other as filters, and there's an unofficial ranking of filters in the Valley that people... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 10 Nov 2003
  • Research & Ideas

A Fast Start on Your New Job

need to make major calls, which is good news because you have to learn a lot and to begin building supportive coalitions. Q: Of the many challenges that managers face in their first ninety days, which one do you think is the trickiest and... View Details
Keywords: by Martha Lagace
  • September–October 2024
  • Article

How AI Can Power Brand Management

By: Julian De Freitas and Elie Ofek
Marketers have begun experimenting with AI to improve their brand-management efforts. But unlike other marketing tasks, brand management involves more than just repeatedly executing one specialized function. Long considered the exclusive domain of creative talent, it... View Details
Keywords: Creativity; AI and Machine Learning; Brands and Branding; Product Positioning; Customer Focus and Relationships
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  • March 2024 (Revised April 2025)
  • Case

TELEXISTENCE Inc.

By: Paul A. Gompers and Akiko Saito
A case about a Japanese robotics startup aiming to enter the U.S. market with its robots that combine AI and human intervention to complete restocking tasks in retail stores. View Details
Keywords: Business Startups; Entrepreneurship; Market Entry and Exit; Technology Adoption; Decisions; AI and Machine Learning; Retail Industry; Technology Industry; Japan; United States
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  • February 2024
  • Case

SundaySky: Changing Customer Experiences through Personalized Video

By: David C. Edelman and James Barnett
In June 2023, SundaySky CEO Jim Dicso considers growth strategies. The software-as-a-service company provided software to create advertising videos, customer service videos, and other videos, like employee training modules, and had begun to pilot a new generative... View Details
Keywords: Advertising; Strategy; Technology Adoption; AI and Machine Learning; Applications and Software; Growth and Development Strategy; Advertising Industry; Technology Industry; United States
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  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

where the next left-field idea could be the next big thing. This book explores this culture of psychological safety and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear... View Details
Keywords: by Sean Silverthorne
  • 18 Feb 2015
  • First Look

First Look: February 18

case in each chapter illustrates key concepts and helps students place the material in the context of real-world practice. And deep integration with MyAccountingLab provides students numerous opportunities to review and hone their understanding throughout the View Details
Keywords: Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

writing some 75 comments have been submitted. Finally, I thought you would be interested in learning the most popular WK articles since we set up shop. You can see the results here. Thank you to our more than 2 million annual visitors who... View Details
Keywords: by Sean Silverthorne
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

policies. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55050 "Developing Theory Using Machine Learning Methods By: Choudhury, Prithwiraj, Ryan Allen, and Michael G. Endres Abstract—We describe how to employ... View Details
Keywords: Dina Gerdeman
  • 06 Sep 2006
  • Lessons from the Classroom

Mixing Students and Scientists in the Classroom

niche." His on-going research at HBS synthesizes elements of history, sociology, business, and statistics. In the classroom, Fleming has carved out a place for himself helping students from diverse disciplines learn to work together... View Details
Keywords: by Deborah Blagg; Education
  • 23 Aug 2016
  • First Look

August 23, 2016

officers (CEOs), we use linguistic features extracted from conferences calls and statistical learning techniques to develop a measure of CEO personality in terms of the Big Five traits: agreeableness, conscientiousness, extraversion,... View Details
Keywords: Sean Silverthorne
  • 03 May 2011
  • First Look

First Look: May 3

achieved something, however small. If the person drags out of the office disengaged and joyless, a setback is likely to blame. This progress principle suggests that managers have more influence than they may realize over employees' well-being, motivation, and creative... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2009
  • First Look

First Look: July 7

different and many SOEs have learned the lessons of the past. Organizational Design: Balancing Search and Stability in Strategic Decision Making Authors:Jan Rivkin and Nicolaj Siggelkow Publication:In The Network Challenge: Strategy,... View Details
Keywords: Martha Lagace
  • 12 Oct 1999
  • Research & Ideas

Right from the Start: Common Traps for the New Leader

In this excerpt from Chapter 1 of the their book, Dan Ciampa and HBS Professor Michael D. Watkins describe some of the common traps into which new leaders can fall. Falling Behind The Learning Curve Not using the time before entry... View Details
Keywords: by Dan Ciampa & Michael D. Watkins

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