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  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

in many cases, perform identical procedures in two or more hospitals during the course of a given week. We have found that this movement has negative effects on the degree to which surgeons are able to leverage their prior experience to... View Details
Keywords: by Sara Grant; Health
  • 22 Sep 2003
  • Research & Ideas

How Businesses Can Respond to AIDS

Asia: Building Sustainable Partnerships," held September 4 and 5, brought together over seventy participants from business, government, non-governmental organizations, and activist groups to share experiences and offer a strong... View Details
Keywords: by Martha Lagace
  • 16 Dec 2014
  • First Look

First Look: December 16

Evidence from Randomized Survey Experiments By: Kuziemko, Ilyana, Michael I. Norton, Emmanuel Saez, and Stefanie Stantcheva Abstract—We analyze randomized online survey experiments providing interactive,... View Details
Keywords: Sean Silverthorne
  • 13 Aug 2001
  • Lessons from the Classroom

Parents’ Guide to Harvard Business School

experience to students' parents, Narayandas leads a mini-case study of Coca-Cola as it decides whether to deploy a new generation of interactive vending machines. Narayandas also discusses the evolution of the modern enterprise, and the... View Details
Keywords: by Sean Silverthorne
  • 21 Mar 2017
  • First Look

First Look at New Research, March 21

Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or... View Details
Keywords: Sean Silverthorne
  • November 2009 (Revised March 2013)
  • Case

Miles Everson at PricewaterhouseCoopers

By: Robert G. Eccles and David Lane
Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
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Eccles, Robert G., and David Lane. "Miles Everson at PricewaterhouseCoopers." Harvard Business School Case 410-062, November 2009. (Revised March 2013.)
  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

quarterly and generally with less scrutiny from higher-ups. The researchers wanted to test their hypothesis that casino hosts in loosely monitored, more hands-off management structures were more successful in their jobs because they felt freer to View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • 13 Apr 2010
  • First Look

First Look: April 13

experiences of several companies, the authors illustrate the dangers of conforming to market pressures for unrealistic growth targets. They argue that an overvalued stock, by encouraging overpriced acquisitions and other risky,... View Details
Keywords: Martha Lagace
  • 22 Apr 2020
  • Research Event

How Investors Are Sizing Up Climate Change’s Risks—and Opportunities

Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details
Keywords: by Danielle Kost; Financial Services
  • 20 Jun 2016
  • Research & Ideas

When Predicting Other People's Preferences, You're Probably Wrong

be less likely to predict that John also enjoys conducting social science research at Harvard. FIVE EXPERIMENTS The researchers conducted five studies to determine when and why people assume that others are incapable of liking dissimilar... View Details
Keywords: by Carmen Nobel; Retail
  • 09 Jun 2014
  • Research & Ideas

The Manager in Red Sneakers

more likely to be viewed as committing a fashion faux pas and did not experience a boost in perceived status. "red Sneakers Effect" Many people are prone to conspicuous consumption—accumulating luxury items and flashing them for all to... View Details
Keywords: by Dina Gerdeman; Consumer Products; Apparel & Accessories; Fashion
  • 23 May 2011
  • Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

Editor's note: Please see related story, Corporate Sustainability Reporting: It's Effective. To what extent companies contribute to a sustainable society is a question increasingly important, not only to the companies themselves, but also to investors, the countries... View Details
Keywords: by Robert G. Eccles & George Serafeim
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

world's greatest economist, lover, and horseman—and admitted to failure only with the horses. Collaborative R&D in Management: The Practical Experience of Fenix and TruePoint in Bridging the Divide Between Scientific and Managerial... View Details
Keywords: Martha Lagace
  • 21 May 2007
  • Research & Ideas

Fixing the Marketing-CEO Disconnect

through staffing, training, and/or outsourcing. Lastly, the tutorial takes participants into the Harvard Business School classroom, where they can experience first-hand how other executives learned to master the marketing dashboard... View Details
Keywords: by Sean Silverthorne
  • 01 Dec 2003
  • Research & Ideas

Sometimes Success Begins at Failure

ideas that have been rejected internally. VCs are adept at crafting business models for emerging technologies, and they can experiment with nascent technologies in emerging markets far more effectively than can most large organizations.... View Details
Keywords: by Henry Chesbrough; Health; Pharmaceutical
  • 20 Nov 2000
  • Research & Ideas

Moving from Supply Chains to Supply Networks

principles in a way that matches the context of the particular company, industry, and supply chain. EE: How would you summarize the program's takeaway value to participants? Or stated another way, how will this learning experience benefit... View Details
Keywords: by Staff
  • 31 Jul 2012
  • First Look

First Look: July 31

Authors:Diwas KC, Bradley R. Staats, and Francesca Gino Abstract Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior experience is whether an... View Details
Keywords: Carmen Nobel
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

Evidence on Attitudes, Behavior, and Cognitive Biases By: Carpena, Fenella, Shawn A. Cole, Jeremy Shapiro, and Bilal Zia Abstract—This paper uses a large-scale field experiment in India to study attitudinal, behavioral, and cognitive... View Details
Keywords: Sean Silverthorne
  • 17 Dec 2013
  • First Look

First Look: December 17

fertility is characterized by moral hazard due to the fact that most contraception can only be perfectly observed by the woman. Using an experiment in Zambia that varied whether women were given access to contraceptives alone or with... View Details
Keywords: Carmen Nobel
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

(see Figure 2-3) and several new internal business objectives. Mobil U.S. Marketing and Refining, like Rockwater, moved to a new "customer intimacy" strategy that would offer a superior buying experience for consumers. Mobil's... View Details
Keywords: by Robert S. Kaplan & David P. Norton
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