Computer Services Industries - Publications - Faculty & Research

Web

2024 Reunion Presentations - Alumni

now, and how will they use their power? Will we see bigger bets on likely blockbusters, more intense competition in areas such as streaming and esports, and more industry consolidation? Drawing on dozens of recent case studies, Professor... View Details

01 Jun 2005
News

Power Couple

Richard Sarnoff (MBA ’87), a group president at Random House, is one forward-looking media exec who has some impressive links to the industry’s past: His great-uncle, former RCA chairman David Sarnoff, was instrumental in developing the first commercial radio station... View Details

Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

01 Mar 2012
News

Where Innovation Rules

computing to social impact bonds, from industrial robots to personal finance, from Internet retailing to Internet radio—a plethora of products and services that could well bear... View Details

Keywords: Deborah Blagg;Garry Emmons;Julia Hanna;Roger Thompson; Corporate Services; Corporate Services; Corporate Services

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

although some high-productivity economies may have seen their growth rates slow.” And Brent Dalager expressed his opinion that the picture is changing rapidly for the better with the introduction of “software robotics” in such industries... View Details

Keywords: by James Heskett; Computer; Computer

15 Aug 2017
Blog Post

What is Field Foundations?

Academic Services here at HBS. Can you tell us more about FIELD Foundations? FIELD Foundations is a required curriculum course which focuses on building leadership skills, primarily working in teams and enhancing self-awareness. The... View Details

Michael Dell

In 1992, Dell, at 27 years of age, became the youngest CEO of a Fortune 500 company. Dell revolutionized the retail computer industry by instituting a direct sales approach, where the customer places their... View Details

Keywords: Computers & Electronics

01 Mar 2005
News

Better Care at Lower Cost

The U.S. health-care industry isn’t immune to the forces of disruptive innovation that already have transformed other businesses, from computer manufacturing to retailing, HBS professor Clayton M.... View Details

Keywords: Educational Services; Educational Services; Educational Services

01 Jun 2003
News

Up Against The Firewall

for security,” Lipner explains, “we believe that, for us, it’s an industry leadership issue. Over a year ago, Bill Gates put a stake in the ground and said we’re going to focus the company on trustworthy View Details

Keywords: Garry Emmons; Robert Austin; Corporate Services; Corporate Services; Corporate Services

Ray W. MacDonald

MacDonald presided over Burroughs during a dramatic growth period for the computer industry in the 1970s, and Burroughs’ products for electronic data processing and financial accounting systems were among... View Details

Keywords: Computers & Electronics

31 Jan 2005
Research & Ideas

Rethinking Marketing’s Conventional Wisdom

how they're marketing themselves? Youngme Moon: Many mature service industries are in a service "arms race" in which they keep adding more and more View Details

Keywords: by Garry Emmons; Service

22 Jan 2007
Research & Ideas

The Immigrant Technologist: Studying Technology Transfer with China

Chinese entrepreneur who tested moving to China twice before; in both cases he returned to the United States disappointed. Now he feels he must be in China because, as he put it, "China is undergoing both its renaissance and its View Details

Keywords: Re: William R. Kerr; Computer; Computer

January 2024
Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details

Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry

Citation

Purchase

06 Dec 2012
News

New Thinking on Healthcare Reform

Tim Brown, president and CEO of the design firm IDEO. Christensen then drew a parallel between the evolution of the computer industry and what is slowly taking place in healthcare. Initially, people had to... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

March 2022
Supplement

Winning Business at Russell Reynolds (B)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

Citation

Purchase

01 Dec 2012
News

Wang Papers to HBS

Important corporate records from Wang Laboratories and personal papers of the company's late founder and CEO, Dr. An Wang, were recently donated by his family to the Baker Library Historical Collections at HBS. Computer memory technology... View Details

Keywords: Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing

25 Apr 2014
News

Piloting new career horizons for women in aviation

Jeanette Eaton (PMD 72, 1997) is helping a new generation of women take flight. As an executive for Global Business, Commercial Systems, and Services at Sikorsky Aircraft Corporation in Connecticut, she advocates for youth, especially... View Details

01 Dec 2022
News

Case Study: Your Call Is Important to Us

If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share... View Details

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services

01 Dec 2004
News

Getting Personal

marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively... View Details

Keywords: Garry Emmons; Educational Services; Educational Services

03 Jul 2018
What Do You Think?

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

“I would caution Nadella to remember he has a duty to Microsoft shareholders. If at an annual meeting it was decided that a majority of shareholders supported the concept of not providing product and services to a government agency, I... View Details