Publications

Student-Profile

Rohan Kekre

reasoning and quantitative tools to a set of public policy questions having first-order importance in the real world. After graduation I took a job as a management consultant at McKinsey in their New York office. I started in July 2008,... View Details

Fast Answer

Sustainability in Manufacturing Industry

The book aims at providing a reference guide researchers and practitioners in the field of sustainable manufacturing, but the book may also be beneficial for graduate students. Resources The following databases are all useful for... View Details

20 Jun 2014
News

Innovation is not a side business to running a company—innovation is the business

Leading innovation is the foundation of a company's success—in bad times as well as good. This is the lesson Lynda M. Applegate, Baker Foundation Professor, has drawn from her research. Applegate has identified an approach to managing... View Details

24 Feb 2003
Research & Ideas

In Troubled Africa, Botswana Flowers

(diamonds) and have managed this resource extremely well. Working with De Beers, the government has consistently and strategically limited its sales of diamonds, striving to keep prices steady over the long... View Details

Keywords: by Cynthia Churchwell

17 Dec 2020
Research & Ideas

The 10 Most Popular Stories of 2020

that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also... View Details

Keywords: by Dina Gerdeman

17 Dec 2015
News

Addressing Gender Equity In Business And Society

With the launch of the Gender Initiative in spring 2015, HBS is poised to become an important resource for research on gender. “So much of what people think they know about gender is simply not substantiated by empirical evidence, but... View Details

June 2010 (Revised September 2010)
Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli

Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details

Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry

February 2009 (Revised March 2013)
Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang

Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details

Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details

Keywords: by Deborah Blagg; Service

Forthcoming
Article

Should Human Capital Development Programs Be Voluntary or Mandatory? Evidence from a Field Experiment

By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton

In a field experiment, we find large differences in productivity treatment effects between voluntary and mandatory workplace mentorship programs. A significant portion of this difference is due to the best employees opting into the program when it is voluntary and... View Details

Keywords: Mentoring; Mentorship Programs; Randomized Controlled Trial; Performance Productivity; Employees; Talent and Talent Management; Programs

Read Now

January 2, 2008
Editorial

A Better Way to Pay CEOs: Smarter Incentives Could Reduce the Risks They Pursue

By: A. Zelleke

Keywords: Compensation and Benefits; Management; Motivation and Incentives; Risk and Uncertainty

Find at Harvard

April 2004
Case

Case Vignette: The Salesman Saga

By: G. Felda Hardymon, Josh Lerner and Ann Leamon

A venture capitalist faces a situation in which a struggling portfolio company has found a promising vice president of sales through a recruitment agency. The candidate would be an excellent fit for another one of the investor's companies--one that is doing much... View Details

Keywords: Salesforce Management; Corporate Governance; Venture Capital; Ethics; Recruitment

November–December 2020
Article

Rethinking the On-Demand Workforce

By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan

As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal... View Details

Keywords: Talent Acquisition; Platforms; Skilled Labor Recruitment; Gig Economy; Talent and Talent Management; Selection and Staffing; Internet and the Web; Strategy; Digital Platforms

Find at Harvard

01 Dec 2008
News

The CEO and the Functions of Leadership

are performed to a high standard. There is a vast literature on the choices, structures, and supporting systems involved in modern management, including strategy, organization structure, planning and resource allocation, and View Details

April 1999 (Revised March 2002)
Case

Gerald Weiss

By: Brian J. Hall and Carleen Madigan

Gerald Weiss left Wall Street for the promise of a CFO position at a well-established corporation. He was given a 10-year options package with a guaranteed floor of $12 million and unlimited upside. To ensure the entire package would be worth at least $12 million after... View Details

Keywords: Management Teams; Resignation and Termination; Executive Compensation; Organizational Culture; Agreements and Arrangements; Stock Options; Conflict and Resolution; New York (city, NY)