Management Processes - Publications - Faculty & Research

01 Jun 2025
News

Making Difficult Decisions: The General Manager’s Job

One of the most essential roles of the general manager is to be the person who can move an organization forward through the most tangled of circumstances, says Professor Amy Edmondson, “where there is uncertainty, different points of... View Details

Keywords: Jen Mcfarland Flint; Illustration by Peter Arkle; Educational Support Services; Educational Services

19 Oct 2010
First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details

Keywords: Sean Silverthorne

September–October 2013
Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel

Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details

Citation

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04 Sep 2019
News

Clicks and Mortar

like that. Maybe it’s making you navigate through a store in a way that’s not linear, making you linger and pause and consider, rather than an easy search-and-grab. If you think about the origins of Starbucks, it was a process filled with... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

It's the set of processes that transforms either materials or information into a product or service. EE: How has this definition evolved over the past decade? Upton: There have been some exciting changes in recent years. First, operations... View Details

Keywords: by Staff

09 Feb 2004
Research & Ideas

Got a New Strategy? Now Make it Happen

Despite widespread rhetoric about the need for organizational agility, an astonishing number of businesses stay stuck in neutral when they need to implement a new strategy. Consider the situation that Lynne Camp faced in July 2000. Camp, the vice president and general... View Details

Keywords: by Michael Beer & Russell A. Eisenstat

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details

Citation

Purchase

04 Oct 2004
What Do You Think?

Does Speed Trump Intellectual Property?

Summing Up This month's column, in the eyes of several respondents, represents the struggle of competitive strategies based on process versus product. When seen in this light, the triumph of speed over ideas, which many see as a reality,... View Details

Keywords: by James Heskett

04 Oct 2004
Research & Ideas

Start to Measure Your E-commerce Success

e-commerce strategy. These analyses ensure that each unit is making a contribution to the e-commerce initiative and improving corporate profitability. Additionally, these metrics can be used to provide a gap analysis that permits managers... View Details

Keywords: by Marc J. Epstein

04 Oct 2019

Information Session at Michigan State University

you for whatever role you choose - both in the immediate future and the years ahead. HBS offers three programs for college students that could be of interest to you including two preview experiences (Peek Weekend and the Summer Venture in View Details

28 Feb 2019

Information Session at University of California San Diego

you for whatever role you choose - both in the immediate future and the years ahead. HBS offers three programs for college students that could be of interest to you including two preview experiences (Peek Weekend and the Summer Venture in View Details

Student-Faculty-Profile

Lauren Taylor & Rebecca Henderson

some precision to the discussion of culture in organizational change. She'll use the concept of relational contracts to help readers see the "fuzzy" side of management with clarity. Rebecca: My work on change is unusual in two respects.... View Details

10 Sep 2024
Blog Post

Leading with Creative Problem Solving: Ron Kurtz (MBA 1967)

my job search and application process, and the tools to research companies ahead of interviews. HBS connected me with my first post-graduate job as a research assistant for a highly respected marketing professor where I gained deep exposure to the View Details

Keywords: All Industries

01 Feb 1999
News

Short Takes

No Mistake About It: Trust Is Key in Learning It's a real Catch-22: Learning is more critical than ever to firm success, yet the process often requires making mistakes. And many people believe mistakes lead to failure and thus avoid... View Details

Keywords: Judith A. Ross

10 Sep 2024
Blog Post

Leading with Creative Problem Solving: Ron Kurtz (MBA 1967)

marketing professor where I gained deep exposure to the management and decision processes of executives. While in this role, I worked with executives across several companies and ultimately accepted a job... View Details

01 Jun 2000
News

Flexibility Is Key to Product Development in Internet Time

approached as a series of experiments. You don't know what tasks are needed to complete the product, but you can still plan which sequence of trials to run. Developing products in a turbulent setting requires a process that does not avoid... View Details

Keywords: Judith A. Ross

March 2009
Case

Bausch & Lomb, Inc.: Pressure to Perform (A)

By: Robert L. Simons

This case breaks the existing (and still available) Bausch & Lomb, Inc.: Pressure to Perform case into an (A) and a (B) case. The (A) case describes the revenue recognition concerns as of early-1994 and the organizational context within which the decisions were made. View Details

Keywords: Business Earnings; Revenue; Accounting; Management Practices and Processes; Situation or Environment; Earnings Management; Medical Devices and Supplies Industry; United States

Citation

Educators

16 Feb 2004
Research & Ideas

HBS Center Focuses on Europe

to have an HBS case written about them? Isn't it very unusual to be studied up-close in this fashion? Dessain: The Harvard Business School name is well known in Europe, but there are still a relatively small number of alumni in senior View Details

Keywords: by Cynthia Churchwell

23 Jan 2020
Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details

Keywords: by Michael Blanding

February 1997
Case

Enron Development Corp.: The Dabhol Power Project in Maharashtra, India (B) (Abridged)

By: Louis T. Wells Jr.

A new administration takes power in a state in India and cancels a power project agreed upon by the previous state government and a U.S.-based energy company. The project cancellation is based on allegations of irregularities, exorbitant costs, and political pressures. View Details