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Show Results For
-
All HBS Web
(10,107)
- People (64)
- News (3,231)
- Research (3,925)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,351)
- 28 Mar 2016
- News
Culture Is Not the Culprit
- May 2013
- Article
Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys
By: James Merlino and Ananth Raman
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,...
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Merlino, James, and Ananth Raman. "Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys." Harvard Business Review 91, no. 5 (May 2013): 108–116.
- 05 Nov 2019
- News
Best Business Books 2019: Strategy
- 10 Aug 2017
- News
Ideal Beauty: An Imagined State of Mind
- 30 Mar 2016
- News
Why It's Time For Boards To Take A Stand On Sustainability
- 21 Mar 2016
- Blog Post
MBA/MPA-ID: The Intersection of Policy and Business
entrepreneur should think about holistically? HBS truly exceeded my expectations, and this is when the parent child reference became well suited. I was pleasantly surprised by how much I enjoyed the case...
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- 01 Jul 2008
- First Look
First Look: July 1, 2008
alternative collaborative modes should be driven by a number of factors including characteristics of the technology, the capabilities of the firm, and the distribution of competences in the environment. We develop a set of guidelines for...
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Martha Lagace
- Profile
Tyler Todd
prepared me to effectively take on leadership and management positions. Learning processes for thinking through the hardest business decisions will serve me well my entire career.
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- June 2001 (Revised June 2001)
- Background Note
Process Improvement Template
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing...
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Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)
- 03 Jul 2013
- News
Lincoln, Mandela and Obama: Lessons for Leaders Over Three Centuries
- 20 Apr 2014
- Video
The Music of this Place
- 13 May 2013
- Blog Post
The Social Side of an Internship
rounding out the internship experience and making new friends (and future colleagues). The day itself was a blast. Forty or so of us took a company bus to Anaheim and were treated to lunch by the company. In between hot dogs, soda and...
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Entertainment / Media / Sports
- April 1992 (Revised September 1993)
- Case
Poland--1989
By: Debora L. Spar
Describes the political and economic situation in Poland in 1989, following the country's first democratic elections and the subsequent establishment of a Solidarity-led government. After examining the legacies left by 40 years of Communist rule, the case lays out the...
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Spar, Debora L. "Poland--1989." Harvard Business School Case 792-091, April 1992. (Revised September 1993.)
Better, Not Perfect
Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Max H. Bazerman argues that we can better balance both dimensions—and we needn’t seek... View Details
- 29 Apr 2014
- First Look
First Look: April 29
Publications August 2013 Journal of Financial Economics X-CAPM: An Extrapolative Capital Asset Pricing Model By: Barberis, Nicholas, Robin Greenwood, Lawrence Jin, and Andrei Shleifer Abstract—Survey evidence suggests that many investors form beliefs about future...
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Sean Silverthorne
- 12 Nov 2015
- Blog Post
3 Facts About HBS Discussion Groups
Reading cases is an integral part of the HBS experience. The case method was pioneered at HBS, and 80% of the cases published each year are written by HBS faculty members. By the time students complete their...
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- Aug 2020
- Conference Presentation
Impacting Grand Challenges: A 'Both/And' Approach
By: Natalie Slawinski, Wendy K. Smith, Robin J. Ely, Tobias Hahn, Andrew J. Hoffman and Anita M. McGahan
In this panel symposium, we seek to build on growing efforts by management scholars to engage with grand challenges and the United Nations’ Sustainable Development Goals (SDGs). Reflective of the All- Academy Theme description, we note that research and scholarship...
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Slawinski, Natalie, Wendy K. Smith, Robin J. Ely, Tobias Hahn, Andrew J. Hoffman, and Anita M. McGahan. "Impacting Grand Challenges: A 'Both/And' Approach." Paper presented at the Academy of Management Annual Meeting, Virtual, August 2020.
- February 2007
- Tutorial
Measuring Marketing Performance
By: John A. Quelch
In many organizations, marketing exists far from the executive suite and the boardroom. This tutorial instructs students how to improve the link between high level corporate strategy and the marketing function. First, students are exposed to three companies in which...
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