Publications

March 2011
Case

Insight Communications

By: Rajiv Lal and Natalie Kindred

After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details

Keywords: Organizational Culture; Competitive Strategy; Management Practices and Processes; Performance Improvement; Growth Management; Management Systems; Business Processes; Measurement and Metrics; Employees; Telecommunications Industry; New York (state, US)

19 May 2008
Research & Ideas

Connecting School Ties and Stock Recommendations

Social networks matter for more than just efficient Internet communication. They're also crucial for the strong performance of stock recommendations by analysts, according to researchers at Harvard Business... View Details

Keywords: by Martha Lagace; Financial Services

15 Jun 2020
News

Alumni and Faculty Books for June 2020

brings to light the often invisible reality and irreparable damage of childhood poverty in America. Madrick examines the roots of the problem, including the toothless remnants of our social welfare system, entrenched racism, and a... View Details

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

D. Anderson Cancer Center, and Dartmouth Hitchcock Medical Center, which are moving toward results measurement and integrated practice unit structures. Reforming the U.S. system does not require a top down, big bang, government-led... View Details

Keywords: by Roger Thompson; Health

August 2006 (Revised May 2007)
Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque

One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details

Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

01 Dec 1998
News

New Releases

measuring and evaluating performance in the firm; and a system for rewarding and punishing individuals for their performance. The theory presented in this work, Jensen believes, promises a major competitive... View Details

29 Mar 2011
First Look

First Look: March 29

Exchange Authors:F. Gino and F. Flynn Publication:Journal of Experimental Social Psychology (forthcoming) Abstract Five studies show that gift recipients are more appreciative receiving gifts they explicitly request than those they do... View Details

Keywords: Sean Silverthorne

March 2018 (Revised March 2019)
Technical Note

Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains

By: Tatiana Sandino

This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details

Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry