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Show Results For
- All HBS Web
(8,906)
- People (12)
- News (1,324)
- Research (6,771)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,579)
- Web
2015 Symposium - Race, Gender & Equity
include faculty from U.S. and international institutions, HBS faculty, alumni, and practitioners from a range of industries. The symposium will feature panel presentations and interactive sessions exploring the relationship between... View Details
- Web
Student Life | MBA
classroom, helping to develop skills and build relationships that last a lifetime. Play Video duration: 8:29 Play 2020 Virtual Campus Tour video Play Video duration: 8:29 View Details
- 01 Sep 2006
- News
Faculty Research Online From HBS Working Knowledge
What Companies Lose from Forced Disclosure Increased corporate financial reporting may benefit many parties but not necessarily the companies themselves. New research by Assistant Professor Romana Autrey and her coauthors looks at the View Details
- 01 Dec 2001
- News
Fall Reunions: Remembrance and Renewal
away the facades we build around ourselves — to expose what is most important and even most precious in our lives. For me, and I'm sure for you as well, these things are the people in our lives, our relationships with them, and our... View Details
- 6 PM – 8 PM EST, 26 Jan 2017
Alumnae Circles Open House: Boston 2017
Women's groups are launching- are you interested?
Register for this upcoming open house to learn more. View Details
- October 2013 (Revised November 2015)
- Case
Southwire and 12 For Life: Scaling Up? (A)
By: Jan W. Rivkin and Ryan Lee
Southwire, a leading maker of cable based in rural Georgia, has partnered with the local school system to staff a factory with at-risk high school students. The positive impact on student outcomes has been remarkable, and the factory makes a profit for the company. Now... View Details
Keywords: Partners and Partnerships; Production; Education; Business and Community Relations; Manufacturing Industry; Education Industry
Rivkin, Jan W., and Ryan Lee. "Southwire and 12 For Life: Scaling Up? (A)." Harvard Business School Case 714-434, October 2013. (Revised November 2015.)
- Winter 2013
- Article
How to Identify the Best Customers for Your Business
By: Frank V. Cespedes, James P. Dougherty and Ben S. Skinner III
How can businesses achieve profitable growth so that their costs don’t grow faster than sales? This article focuses on scaling a venture’s sales process and provides a methodology for identifying core customers and some implications for governance criteria and... View Details
Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III. "How to Identify the Best Customers for Your Business ." MIT Sloan Management Review 54, no. 2 (Winter 2013): 53–59.
- Article
Breaking up Is Never Easy: Planning for Exit in a Strategic Alliance
By: Ranjay Gulati, Parth Mehrotra and Maxim Sytch
This article highlights several important dimensions of planning for exit from strategic alliances and also offers several examples of the disastrous consequences of inadequate exit-planning. While many companies fall into the trap of having no exit plan, other... View Details
Gulati, Ranjay, Parth Mehrotra, and Maxim Sytch. "Breaking up Is Never Easy: Planning for Exit in a Strategic Alliance." California Management Review 50, no. 4 (Summer 2008): 147–163.
- November 2009
- Article
The Nature of Partnering Experience and the Gains from Alliances
By: Ranjay Gulati, D. Lavie and H. Singh
Gulati, Ranjay, D. Lavie, and H. Singh. "The Nature of Partnering Experience and the Gains from Alliances." Strategic Management Journal 30, no. 11 (November 2009): 1213–1233.
- October 2023 (Revised February 2024)
- Teaching Note
Managing Customer Retention at Teleko
By: Eva Ascarza and Ta-Wei Huang
Teaching Note for HBS Case No. 523-005. View Details
- June 2013
- Article
Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration
By: Umit Ozmel, Jeffrey J. Reuer and Ranjay Gulati
In this paper, we examine the contingent effects of signals generated by different types of networks on new ventures' formation of future strategic alliances. We argue that the signaling value of a given tie in reducing adverse selection is more pronounced when another... View Details
Ozmel, Umit, Jeffrey J. Reuer, and Ranjay Gulati. "Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration." Academy of Management Journal 56, no. 3 (June 2013): 852–866.
- 2011
- Other Unpublished Work
Popularity Profiles: How Customers' Use of a Long-Tail Assortment Relates to their Service Retention
By: Anita Elberse and David A. Schweidel
Keywords: Customer Relationship Management
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
- January 1999 (Revised October 2010)
- Background Note
Accumulated Earnings Tax and Personal Holding Company Tax
By: Henry B. Reiling and Mark Pollard
Identifies Congress's concerns and objectives in adopting the Accumulated Earnings Tax and the Personal Holding Company Tax. Also describes the provisions' mechanics and some of their practical implications. View Details
Keywords: Business Earnings; Taxation; Business and Government Relations; Business and Shareholder Relations; Public Administration Industry; United States
Reiling, Henry B., and Mark Pollard. "Accumulated Earnings Tax and Personal Holding Company Tax." Harvard Business School Background Note 299-043, January 1999. (Revised October 2010.)
- Article
Multilateral Matching
By: John William Hatfield and Scott Duke Kominers
We introduce a matching model in which agents engage in joint ventures via multilateral contracts. This approach allows us to consider production complementarities previously outside the scope of matching theory. We show analogues of the first and second welfare... View Details
Keywords: Matching; Stability; Competitive Equilibrium; Core; Networks; Competition; Joint Ventures; Balance and Stability; Groups and Teams; Entrepreneurship
Hatfield, John William, and Scott Duke Kominers. "Multilateral Matching." Journal of Economic Theory 156 (March 2015): 175–206.
- August 2013
- Supplement
Lyric Dinner Theater (Video Supplement)
By: Jim Sharpe
Keywords: Turnarounds; Operations; Boards Of Directors; Family-owned Business; Hiring; Entrepreneurship; Family and Family Relationships; Family Business; Family Ownership; Entertainment; Negotiation; Entertainment and Recreation Industry; Saint Louis
Sharpe, Jim. "Lyric Dinner Theater (Video Supplement)." Harvard Business School Video Supplement 813-729, August 2013.
- March 2011
- Background Note
Customer Loyalty Schemes in the Retail Sector
By: Jose B. Alvarez and Aldo Sesia
Customer loyalty schemes (or programs) are explicit efforts by retailers to gain long-term patronage from customers. Loyalty schemes are developed for a variety of reasons: to reward loyal customers, to generate more robust information about customer behavior, to... View Details
Keywords: Customer Relationship Management; Consumer Behavior; Business Strategy; Retail Industry; United Kingdom; United States
Alvarez, Jose B., and Aldo Sesia. "Customer Loyalty Schemes in the Retail Sector." Harvard Business School Background Note 511-077, March 2011.