Publications

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2013
Working Paper

Helping You Help Me: The Role of Diagnostic (In)congruence in the Helping Process within Organizations

By: Colin M. Fisher, Julianna Pillemer and Teresa M. Amabile

Through an inductive, multi-method field study at a major design firm, we investigated the helping process in project work and how that process affects the success of a helping episode, as perceived by help-givers and/or -receivers. We used daily diary entries and... View Details

Keywords: Groups and Teams; Knowledge Management; Performance; Cooperation

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01 Mar 2004
News

Reforming Company Boards

Solutions for Better Corporate Governance (Bloomberg Press) emphasizes accountability, transparency, performance measurement, and a strong system of checks and balances in its practical approach to reform. Why did you write this book?... View Details

Keywords: Corporate Services

October 2004 (Revised March 2005)
Case

Citizens Bank

By: Rajiv Lal and Arar Han

In November 2004, Larry Fish, chairman of Citizens Bank, is wondering about the challenges posed by the latest and largest acquisition in the history of the bank. Fish has always believed that the success of Citizens thus far was facilitated by the credo he introduced... View Details

Keywords: Acquisition; Change Management; Customer Focus and Relationships; Employees; Leading Change; Performance Effectiveness; Banking Industry

01 Mar 2012
News

School’s Financial Picture Brighter than Expected

HBS finished fiscal year 2011 with a stronger financial performance than expected despite the lingering effects of the recent recession. Revenue for the year July 1, 2010, to June 30, 2011, exceeded the budget by nearly 9 percent,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2003
News

Incentives and Operational Excellence

Rentrak kept track of the scanner data and performed audits and spot-checks to ensure compliance with the revenue-sharing contracts, thus enabling the new system to thrive. “In this case,” said Narayanan, “the solution was win-win-win.... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

17 Feb 2022
News

A Big Bet

Finance, and Gerald Chertavian (MBA 1992), founder and CEO of Year Up. The initiative tackles training for the nearly two-thirds of American workers who lack a four-year college degree. Palandjian’s Social Finance is designing the initiative and View Details

Keywords: jobs training; social enterprise; upskilling; Technical and Trade Schools; Educational Services

01 Mar 2009
News

Health Care a Top Priority at HBS

a topic of great interest to our faculty, students, and alumni.” She notes that some 20 percent of HBS professors are interested in health care, pursuing research in four general areas: management best practices; lab-to-marketplace... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

01 Jun 2023
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of the NAVSEA WC’s 10 subsidiaries. He also was responsible for... View Details

Keywords: Maureen Harmon

August 2009
Case

Meeting the Diversity Challenge at PepsiCo: The Steve Reinemund Era

By: David A. Thomas and Stephanie Creary

This case profiles PepsiCo's diversity journey under the leadership of former chairman and CEO Steve Reinemund who instituted diversity as one of the company's strategic imperatives. It demonstrates the ways in which Reinemund partnered with his leadership team and... View Details

Keywords: Diversity; Leadership; Growth and Development Strategy; Organizational Culture; Performance Effectiveness; Business and Stakeholder Relations; Food and Beverage Industry; United States

Keywords: Football, soccer, Premier League; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

06 Jun 2013
News

Premier League chooses Fry as chairman

28 May 2014
News

Boston Ballet Names Meredith Hodges New Director

Keywords: Boston Ballet; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Sep 2018
News

Research Brief: Where Top-Down Tops Out

recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these large and complex public hospitals. The decentralized View Details

Keywords: Jennifer Myers

December 2024
Case

Enerjisa Üretim: The Digital Era of Electricity Generation

By: Prithwiraj Choudhury and Sadika El Hariri

Launched in 2017, Enerjisa Üretim was one of Türkiye’s largest private sector electricity companies. In its early days, the company faced some financial and operational troubles. When İhsan Erbil Bayçöl, the current CEO of Enerjisa Üretim, joined the business in 2018,... View Details

Keywords: Private Sector; Performance Improvement; Renewable Energy; Growth and Development Strategy; Business Units; Partners and Partnerships; Leadership; Energy Industry; Utilities Industry; Turkey

04 Jun 2014
News

Swizz Beatz Wants Harvard Degree To Save Hip-Hop

Keywords: Kasseem Dean; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

09 Feb 2004
Research & Ideas

Got a New Strategy? Now Make it Happen

Despite widespread rhetoric about the need for organizational agility, an astonishing number of businesses stay stuck in neutral when they need to implement a new strategy. Consider the situation that Lynne Camp faced in July 2000. Camp, the vice president and general... View Details

Keywords: by Michael Beer & Russell A. Eisenstat

01 Mar 2003
News

Rating Better

Three finance professors have devised a new mutual fund rating system that appears to do a better job of separating fund managers whose performance reflects genuine ability from those whose results depend on... View Details

Keywords: Randolph Cohen; Lubos Pastor; Funds, Trusts, and Other Financial Vehicles; Finance

01 Jun 2014
News

Alumni and Faculty Books for June 2014

1977) (Logos Press) By focusing on three areas—vision, process, and output—managers can improve their performance and satisfaction within their businesses and in their personal lives. This book brackets View Details

August 2000
Case

Belmont Industries, Inc. (C)

By: Joseph L. Bower

Supplements the (A) case. A rewritten version of an earlier supplement. View Details

Keywords: Wages; Managerial Roles; Management Practices and Processes; Performance; Goals and Objectives; Labor and Management Relations