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  • October 2016
  • Case

Addicaid: Scaling a Digital Platform for Addiction Wellness and Recovery

By: Robert S. Huckman and Sarah Mehta
In 2013, Sam Frons founded Addicaid—a mobile application (app) that allowed people in addiction recovery to track their progress, check in with counselors, and connect with others in recovery programs. The app was grounded in cognitive behavioral therapy and used the... View Details
Keywords: Digital Health Interventions; Substance Use Disorder; Addiction Treatment; Addiction Recovery; Scale; Innovation; Health; Health Disorders; Health Industry; New York (city, NY)
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  • 22 Feb 2023
  • Blog Post

Meet the Disability Advocacy and Affinity Group (DAAG)

HBS classroom and broader HBS community are accessible to all. I have been hard of hearing since birth and am passionate about helping my classmates thrive at HBS both on and off campus. Prior to HBS, I attended Wellesley College and UT Austin School of Law. I then... View Details
  • Research Summary

The Transition to Retirement

By: Teresa M. Amabile

My current major research program is the Retirement Transitions Study: a broad study of retiring professionals' everyday experiences, including identification with work; identity stability, change, and development; meaningfulness of work; changes in life structure,... View Details

Keywords: Careers; Psychology; Creativity; Identity; Retirement; Meaning
  • March–April 2023
  • Article

Market Segmentation Trees

By: Ali Aouad, Adam Elmachtoub, Kris J. Ferreira and Ryan McNellis
Problem definition: We seek to provide an interpretable framework for segmenting users in a population for personalized decision making. Methodology/results: We propose a general methodology, market segmentation trees (MSTs), for learning market... View Details
Keywords: Decision Trees; Computational Advertising; Market Segmentation; Analytics and Data Science; E-commerce; Consumer Behavior; Marketplace Matching; Marketing Channels; Digital Marketing
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  • Article

Contagion of Cooperation in Static and Fluid Social Networks

By: Jillian J. Jordan, David G. Rand, Samuel Arbesman, James H. Fowler and Nicholas A. Christakis
Cooperation is essential for successful human societies. Thus, understanding how cooperative and selfish behaviors spread from person to person is a topic of theoretical and practical importance. Previous laboratory experiments provide clear evidence of social... View Details
Keywords: Social Contagion; Social Networks; Cooperation; Behavior; Social Media
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  • 2013
  • Book

What You're Really Meant To Do: A Road Map for Reaching Your Unique Potential

By: Robert Steven Kaplan
How do you create your own definition of success—and reach your unique potential? Building a fulfilling life and career can be a daunting challenge. It takes courage and hard work. Too often, we charge down a path leading to "success" as defined by those around us—and... View Details
Keywords: Career Planning; Vocational Guidance; Job Satisfaction; Satisfaction; Personal Development and Career; Customization and Personalization
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  • 30 Nov 2015
  • Research & Ideas

Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do

administrative expenses. Keenan and her colleagues have spent a lot of time researching ways to do that. Their initial findings indicate that donors are willing to stomach the idea of overhead—as long as they know someone else’s donation... View Details
Keywords: by Carmen Nobel
  • 26 Feb 2014
  • Research & Ideas

How Grocery Bags Manipulate Your Mind

out that an everyday item has the power to act as both angel and devil every time we go to the grocery store. It lurks in car trunks and pantries all over the world, waiting to guide us simultaneously down paths of virtue and vice. What... View Details
Keywords: by Carmen Nobel; Retail
  • 05 Nov 2014
  • HBS Seminar

CV Harquail, Authentic Organizations and Stevens Institute of Technology

  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical voice continually invites them to... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

for assigning children to schools in Boston and New York and for facilitating exchanges of kidneys. Computers enable the design of "smart markets" that combine the inputs of users in complex ways:... View Details
Keywords: Martha Lagace
  • 28 Feb 2007
  • Research & Ideas

Capital Rules: The Tensions of Global Finance

cross-border finance and in patterns we have seen before. In his new book Capital Rules: The Construction of Global Finance, Abdelal documents the waxing and waning of international capital controls in the twentieth and twenty-first... View Details
Keywords: by Rawi Abdelal
  • 20 Jul 2011
  • Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

In their new book, The Innovator's DNA, authors Jeff Dyer, Hal Gergersen, and Clayton M. Christensen build on the idea of disruptive innovation to explain how and why the Steve Jobses and Jeff Bezoses of the world are so successful. This... View Details
Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen
  • Portrait Project

Kate Kleinsman

“You can always come back home” said my mum as we lugged my suitcases into my college dorm room in the big city. ‘Why would I?’ I thought to myself. I come from a small town where a new bakery opening makes the local paper and you run... View Details
  • 16 Jun 2021
  • HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

Carnival has survived—and has even emerged stronger—says Gilson, who chronicled the company’s travails in the new case study Carnival Corporation: Cruising Through COVID-19, co-written with research associate Sarah Abbott. The case... View Details
Keywords: by Michael Blanding; Travel
  • 19 Jul 2016
  • First Look

July 19, 2016

vowed to eschew short-term profits and invest in the future. Investors were not impressed. They had waited a long time for improvements; in 2015, Walmart generated three times the sales and profits it had... View Details
Keywords: Sean Silverthorne
  • 01 Jan 2004
  • News

D. Ronald Daniel, MBA 1954

to another important facet of the McKinsey culture--giving back to society. "I've always spent 15 to 20 percent of my time helping nonprofit organizations whose mission and leadership I've felt passionate about, among them Wesleyan, the... View Details
  • 07 May 2014
  • What Do You Think?

How Should Wealth Be Redistributed?

could those returns be taxed much more than so-called "earned" income? Or should a progressive consumption tax be considered, as suggested by New York Times columnist... View Details
Keywords: by James Heskett
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Article Revered management thought-leaders such as Chris Argyris and the late W. Edwards Deming argued years ago that trust is an essential condition for good performance. Trust is an issue on the minds of many people these days. A good portion of the daily View Details
Keywords: by James Heskett
  • 30 May 2023
  • Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

Companies have long poured time and money into surveying customers. Now, with new research showing artificial intelligence provides plenty of rich data about shopper preferences, could customer surveys... View Details
Keywords: by Kristen Senz