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Show Results For
- All HBS Web
(4,815)
- People (9)
- News (778)
- Research (3,326)
- Events (12)
- Multimedia (10)
- Faculty Publications (2,068)
- 25 Feb 2020
- News
The Past Informs the Future of Work
“Number, please” was the oft-repeated request made by the more than 100,000 mostly female switchboard operators in the early 20th century. Anyone who had a telephone grew to know the familiar voices that connected them to the outside world. But in 1917, when AT&T began... View Details
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
for personal enrichment at the expense of all other shareholders until there is a change in the process of selecting board (members) ” Nisha Advani cited the nature of leadership itself in saying “Leadership, though grounded in... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a business is able to View Details
- 03 Feb 2018
- Op-Ed
How to Heed BlackRock's Call for Corporate Social Responsibility
Larry Fink recently created a shockwave. As cofounder, chairman, and CEO of BlackRock, one of the world’s largest global asset management firms, in an open letter to CEOs he caught the attention of financial markets and beyond by... View Details
Keywords: by Julie Battilana
- 31 Jan 2019
College Programs Webinar for International Schools
HBS offers three programs for college students including two preview experiences (Peek Weekend and the Summer Venture in Management Program) as well as the 2+2 deferred admissions process for college seniors... View Details
- 01 Jun 2002
- News
Books
of each affected the actions of others, culminating in the “mass hysteria” (another chapter title) leading to the crash. Buy, Lie, and Sell High provides specific suggestions for reforms to the regulation process in the United States that... View Details
Keywords: Nancy O. Perry
- 10 Aug 2016
- Research & Ideas
Prospective Students Steer Clear of Schools Rocked by Scandal
assistant professor at Harvard Business School; Patrick Rooney, an HBS research associate; and Jonathan Smith, a policy research scientist at The College Board. “The effects we see for widely covered scandals are large, which speaks to the decision-making View Details
- Web
Field Course: Public Markets Investing Seminar - Course Catalog
front of the investment committee and senior management team. Students are expected to use their time with sponsors to think through and develop a research process and to better understand other issues... View Details
- 01 Jun 2003
- News
Books
company’s name. Clearly, all signs point to your firm’s continued success. Right? Not necessarily, says HBS assistant professor Donald Sull in Revival of the Fittest: Why Good Companies Go Bad and How Great Managers Remake Them. Based on... View Details
- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
have been largely ineffective as they failed to address the root causes of the problems and have dealt instead with micromanaging and inspecting providers and forcing process compliance as opposed to achieving outcomes and results. The... View Details
- 11 Jul 2012
- Research & Ideas
Book Excerpt: ’The Future of Boards’
judgment and be loyal to the corporation. As one director told us, "Our board lawyers say, 'You know, the board members are not supposed to be making the management decisions. You're just supposed to be comfortable that the View Details
Keywords: by Jay Lorsch
- 24 Jul 2006
- Research & Ideas
How Kayak Users Built a New Industry
in how designs are created and then turned into real things. Many management scholars and economists fall into the habit of thinking that innovation is something that firms uniquely do in order to make money. But Eric von Hippel and his... View Details
- 2012
- Working Paper
Relational Contracts and Organizational Capabilities
By: R. Gibbons and R. Henderson
A large literature identifies unique organizational capabilities as a potent source of competitive advantage, yet our knowledge of why capabilities fail to diffuse more rapidly-particularly in situations in which competitors apparently have strong incentives to adopt... View Details
Keywords: Competitive Advantage; Motivation and Incentives; Management Practices and Processes; Contracts; Competency and Skills; Relationships; Complexity
Gibbons, R., and R. Henderson. "Relational Contracts and Organizational Capabilities." Harvard Business School Working Paper, No. 12-061, January 2012.
- January 1998 (Revised February 1998)
- Case
Timberjack Parts: Packaged Software Selection Project
By: F. Warren McFarlan, Mark Keil and Darryl S. Romanow
This case provides a realistic, current, and detailed view of software procurement in an international business environment where the competition in enterprise-wide software solutions is growing. Focuses on the selection of packaged software to serve multiple sites... View Details
Keywords: Applications and Software; Information Technology; Analytics and Data Science; Multinational Firms and Management; Operations; Management Practices and Processes; Computer Industry; Information Technology Industry
McFarlan, F. Warren, Mark Keil, and Darryl S. Romanow. "Timberjack Parts: Packaged Software Selection Project." Harvard Business School Case 398-085, January 1998. (Revised February 1998.)
- 01 Jun 2013
- News
Collective Wisdom
than they can behind a veil of secrecy. But how do you manage a crowd? It sounds oxymoronic, doesn't it? It's obviously a very different control process when you have people who you rely on for solutions,... View Details
- 01 Jan 2005
- News
Rahul Bajaj, MBA 1964
Chairman & Managing Director, Bajaj Auto Ltd. Return to Alumni Achievement Awards main page EARLIER EDUCATION St. Stephen's College (Delhi), 1958 B.A., Economics The Government Law College (Bombay), 1960 LL.B. LIFELONG LESSON FROM HBS... View Details
- Web
Teams | New Venture Competition
agents. Importrix Jamie Linsdell (MS/MBA 2026), Vineet Jammalamadaka (MS/MBA 2026), Kevin Mathew (MS/MBA 2026), Gordon Xiang (MS/MBA 2026) Importrix is an AI platform for imports that automates the customs brokerage process end-to-end to... View Details
- 01 Oct 2001
- Research & Ideas
Five Questions for James Austin
In an email interview, Harvard Business School professor James Austin spoke with HBS Working Knowledge managing editor Carla Tishler about his work on collaboration and his ongoing research.Tishler: You talk about companies transitioning... View Details
Keywords: by Carla Tishler
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
with cement, pour the mixture into molds, and bake it into slabs. Italian polishing machines grind the slabs to custom widths and polish them to a glossy finish. The slabs emerge from the process looking much like granite countertops. But... View Details
- Web
Articles - Institute For Strategy And Competitiveness
information, managers and clinicians can standardize clinical and administrative processes, eliminate non-value added and redundant steps, improve resource utilization, and redesign care so that appropriate medical resources perform each... View Details