Levers Of Control - Publications - Faculty & Research

23 Apr 2020
Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

likely to stay employed and in professions where they want to develop a career. For the government, Vallée recommends, “Go big, as the efficiency of this tool is proven, while staying attentive to crafting the most appropriate design to... View Details

Keywords: by Rachel Layne; Financial Services

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

It's all too easy, of course, to play Monday-morning quarterback when things go terribly wrong. That's not our intent here. We readily admit that many surprises are unpredictable—that some bolts out of the... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

intended victim. (Ironically, in the meantime we have learned that the "worm" that attacked Iran's nuclear centrifuges and sent them whirling out of control and into self-destruction in all... View Details

Keywords: by James L. Heskett

28 Oct 2013
Research & Ideas

Responsible Leadership in an Unforgiving World

and companies were." Book Excerpt The Good Struggle: Responsible Leadership in an Unforgiving World Joseph Badaracco Read An Excerpt Markets today not only control the buying and selling of goods and... View Details

Keywords: by Michael Blanding

12 Oct 1999
Research & Ideas

Media Metamorphosis: Advertising in the Technology Age

a mouse click or a remote control device. And the third, contractual flexibility, describes the nature of the demands the various media place on advertisers. The contractual requirements associated with... View Details

Keywords: by Peter K. Jacobs; Advertising

17 Nov 2003
Research & Ideas

The Business Case for Diabetes Disease Management

What should business people in particular know about the pros and cons of attempts to treat and control diabetes—or indeed other chronic diseases? That was the focus of a... View Details

Keywords: by Martha Lagace; Health

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

system: Where are the best people and ideas in your field? "If you believe that knowledge is more and more globally distributed, chances are not all the best people work for you," he declared. Can you control the leakage View Details

Keywords: by Jim Aisner

30 Sep 2015
Research & Ideas

Political Polarization: Why We All Just Can't Get Along

Incorrect beliefs are easier to overcome than an ingrained lack of trust. However, as the researchers later demonstrate, even that remedy may prove hard to achieve. Dylan Minor, a visiting assistant professor View Details

Keywords: by Roberta Holland; Banking; Financial Services

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

country primarily using the fee-for-service model while struggling to control costs, there is also a risk of embedding questionable practices into AI algorithms. For instance, upcoding—when providers inflate... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

22 Sep 2003
Research & Ideas

How Businesses Can Respond to AIDS

out of efficiency, cost, and risk mitigation issues. The elements are interdependent, yet not all stakeholders face the same image and branding exposure. Supply chains also translate to attenuated control; that is, your company can exert... View Details

Keywords: by Martha Lagace

01 Oct 2001
Research & Ideas

Five Questions for Stuart Gilson

were given a majority of the company's stock in exchange for almost $5 billion in wage and benefit concessions. The two cases are fascinating contrasts. Scott Paper's restructuring involved large-scale job reductions, while United's gave... View Details

Keywords: by Sean Silverthorne

23 Jul 2014
Lessons from the Classroom

Innovation Is Magic. Really

Likewise, in business, sometimes the best solution involves keeping certain complex pieces that go into a product design invisible. That's why Bang & Olufsen removed equalizer controls from some of its... View Details

Keywords: by Dina Gerdeman; Consumer Products

22 May 2020
In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

employer-based insurance will return Amitabh Chandra: More demand for insurance exchanges Recessions and pandemics create job losses that highlight the problems of tying health insurance to employment. Cleaving insurance from employment... View Details

Keywords: by Danielle Kost

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

The COVID-19 pandemic continues to rock the workplace with no end in sight, leaving business leaders to struggle with a wide variety of challenges, including keeping staff members happily engaged—and employed. To make sense View Details

Keywords: by Dina Gerdeman

01 Apr 2015
Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

if we take on the responsibility, we'll work to control our own costs. Health care is 17 percent of our gross domestic product. If we can drive down costs while improving outcomes, that will be much more... View Details

Keywords: by Carmen Nobel; Health

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in communication; in establishing... View Details

Keywords: by Robert S. Kaplan & David P. Norton

Publications