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  • June 1995
  • Article

The Challenges of Investor Communication: The Case of CUC International, Inc.

By: Paul M. Healy and Krishna G. Palepu
Keywords: Communication; Business Ventures; Problems and Challenges
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  • 21 Feb 2012
  • First Look

First Look: Feb. 21

'soft' with respect to its innovation strategy in order to discourage entry. Even if its innovation strategy is not observable, we show that an incumbent that assesses the commercial potential for a radical innovation favorably may pursue an incremental path View Details
Keywords: Sean Silverthorne
  • January 2006 (Revised November 2006)
  • Case

Blogs at Dresdner Kleinwort Wasserstein (A)

In May 2005, JP Rangaswami, the chief information officer at investment bank Dresdner Kleinwort Wasserstein (DrKW), wonders how to extend the bank's use of blogs. Corporations are now increasingly using these tools to diffuse news, opinions, and knowledge and improve... View Details
Keywords: Blogs; Information Technology; Performance Productivity; Governance Compliance; Investment Banking; Banking Industry; Financial Services Industry
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  • 28 Jan 2014
  • First Look

First Look: January 28

http://www.amazon.com/Business-History-Elgar-Walter-Friedman/dp/1781955263/ref=sr_1_2?s=books&ie=UTF8&qid=1389789862&sr=1-2&keywords=Business+History+Jones+and+Friedman August 2013 Management Science The Distinct Effects of Information Technology View Details
Keywords: Sean Silverthorne
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

community service projects such as serving as classroom aides in inner-city schools or assisting staff at neighborhood Boys and Girls Clubs. Expansion of the relationship over the ensuing decade found... View Details
Keywords: by James Austin
  • 2012
  • Chapter

Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM

By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
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  • 15 Nov 2012
  • Research & Ideas

Funding the Design of Livable Cities

four primary trends driving the development of innovative solutions: The first is the world's population growth, forecast by the United Nations to reach roughly 9 billion by 2050, and the mass migration from the countryside View Details
Keywords: by Lisa Chase; Construction; Real Estate; Energy; Utilities
  • 11 Jun 2007
  • Lessons from the Classroom

Teaching the Next Generation of Energy Executives

You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details
Keywords: by Julia Hanna; Energy; Utilities
  • 20 May 2014
  • First Look

First Look: May 20

  Publications August 2013 Journal of the European Economic Association Sovereigns, Upstream Capital Flows and Global Imbalances By: Alfaro, Laura, Sebnem Kalemli-Ozcan, and Vadym Volosovych Abstract—We... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2016
  • First Look

September 20, 2016

to Jewish organizational life. Inspired by 30 years of pioneering work by retail giant Leslie Wexner’s philanthropic focus on Jewish leadership, More Than Managing brings together diverse and remarkable thinkers to address challenges... View Details
Keywords: Sean Silverthorne
  • October 3, 2012
  • Blog Post

Tonight's Presidential Debate Will Be Decided by Body Language

By: Amy Cuddy
Keywords: Nonverbal Behavior; Persuasion; Influence; Public Speaking; Nonverbal Communication; Behavior; Debates; Power and Influence
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  • 06 May 2013
  • Research & Ideas

How Local Events Shake Up Corporate Philanthropy

research team looked at how major events affected the philanthropic activity of 2,571 firms in 157 metropolitan areas, between 1980 and 2006. In assessing the effects of natural disasters, the researchers anticipated two possibilities. On... View Details
Keywords: by Carmen Nobel
  • 05 Sep 2012
  • First Look

First Look: September 5

leadership dynamics and team performance and find that the psychological effect of power on formal leaders spills over to affect team performance. We argue that a formal leader's experience of heightened... View Details
Keywords: Sean Silverthorne
  • April 1982
  • Supplement

General Electric: John F. Welch, Jr., Chairman of the Board, Video

By: Francis Aguilar and Richard G. Hamermesh
Welch discusses a variety of topics. View Details
Keywords: Management Teams; Governing and Advisory Boards; Spoken Communication; Industrial Products Industry
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  • October 1991 (Revised June 1996)
  • Case

Lotus MarketPlace: Households

By: Lynn S. Paine
Managers at Lotus and Equifax must decide what to do about their new jointly developed database and software product Lotus MarketPlace which has been criticized as a threat to individual privacy. The Product, which would allow small businesses to buy targeting mail... View Details
Keywords: Information; Business or Company Management; Rights; Ethics; Marketing Communications; Applications and Software; Product Marketing; Information Technology Industry
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  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

help community organizers establish similar financing pools in which, instead of cash, the winners received building materials, including cement. In addition, CEMEX provided construction advice and... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 27 Sep 2011
  • First Look

First Look: September 27

is similar to those used by many organizations to encourage employees to communicate about operational problems. We find that process-improvement campaigns prompt employees to speak up and that campaigns... View Details
Keywords: Sean Silverthorne
  • 29 May 2013
  • Research & Ideas

Faculty Symposium Showcases Breadth of Research

trying to see how this new form of organizing people is disrupting business” He shared some of the team's startling findings in his presentation, Crowdsourcing to Stimulate Innovation: Using Contests and View Details
Keywords: by Carmen Nobel; Financial Services
  • 21 Apr 2015
  • First Look

First Look: April 21

relationships with their competitors affect consumers' preferences. Through a series of experiments, we show that the competitive context in which a brand operates can affect consumers' purchase interest and purchase frequency. We show... View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 05 Sep 2007
  • First Look

First Look: September 5, 2007

and communities to set up conservation programs to preserve natural habitat. In contrast, Greenpeace works to campaign for environmental change against governments and... View Details
Keywords: Martha Lagace

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