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Show Results For
- All HBS Web
(5,590)
- People (17)
- News (1,570)
- Research (3,261)
- Events (15)
- Multimedia (63)
- Faculty Publications (2,022)
- 16 Feb 2011
- News
Healthy Growth
has been chairman and CEO of IDEXX, a Maine-based firm that develops diagnostics and information technology for veterinarians, as well as testing technologies that ensure safe water, milk, and livestock... View Details
- 18 Oct 2011
- First Look
First Look: October 18
Christie's Inc. Curiously, neither competitor has been able to overtake the other by a notable margin despite the clear network effects of this platform business. As we enter unprecedented economic times, as technology pushes forward... View Details
Keywords: Sean Silverthorne
- 2008
- Working Paper
Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality
By: Alvin J. Silk and Charles King III
This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details
Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Advertising Industry; Service Industry; United States
Silk, Alvin J., and Charles King III. "Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality." Harvard Business School Working Paper, No. 09-044, September 2008.
- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
- 01 Mar 2012
- News
Robots to the Rescue
wrote in third grade about wanting to make a machine that would do all my homework,” recalls Mountz, the affable founder and CEO of Kiva Systems, a Massachusetts-based company that is revolutionizing the way e-commerce retailers such as... View Details
- 15 Aug 2016
- Research & Ideas
Black Swans and Big Trends Can Ruin Anyone's Internet Prediction
"What I’ve said that turned out to be right will be considered obvious, and what was wrong will be humorous" —Bill Gates, The Road Ahead, 1995 In 2001, I wrote a book explaining why accelerated growth strategies created value for some Internet View Details
- 01 Jun 2006
- News
Surviving Success
far more critical moment in a founder’s life is when that person is told he can no longer lead the company he started.” With the help of McCance, chairman of the venture-capital firm Greylock Partners, Wasserman identified Wily View Details
- 01 Mar 2017
- News
Students Forecast Climate Change’s Impact
MORE Watch three students discuss their approach to the climate change challenge MORE Watch three students discuss their approach to the climate change challenge Professors Mike Toffel and Marco Iansiti presented the more than 900 RC students in their View Details
Keywords: Dan Morrell
- 01 Jun 2010
- News
Cardiac Kid
has more than 1,000 workers and expects revenues of about $280 million this year. “The company was founded basically to prevent heart attacks,” Huennekens told the San Diego Union-Tribune (January 25, 2010). To that end, Volcano makes... View Details
- 12 May 2003
- Research & Ideas
How Hot is the “Hot Spot” Business?
Starbucks claims the world's largest Wi-Fi network, with some 2,200 stores offering wireless connectivity to latte sippers for a charge. That number will climb to 3,000 by year's end, according to the company. Darren Hostin, of Starbucks Interactive, told the audience... View Details
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
rudimentary auction technology that would work across the network. What was difficult was getting the right information at the marketplace. It became clear that there needed to be a whole market infrastructure to create these new kinds of... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
war of the handhelds,” Dubinsky is well aware of the challenges facing Handspring. “This is an explosive market,” she says. “We need to create outstanding products, build a great company to deliver those products, and get some lucky... View Details
- 03 Oct 2019
- News
Skydeck Live: Galactic Returns
the development via NASA to an era where industry leads has sped up the pace of growth and primed the space sector for investment. Co-founder of space technology company Escape Dynamics and a longtime... View Details
- 2013
- Working Paper
Clusters and the New Growth Path for Europe
By: Christian Ketels and Sergiy Protsiv
This paper outlines elements of a conceptual framework that clarifies the role that clusters play relative to government policies and actions of individual companies in supporting the emergence of "High Road" strategies that lead to better New Growth Path–related... View Details
Keywords: Technological Innovation; Competition; Industry Clusters; Globalization; Economic Growth; Europe
Ketels, Christian, and Sergiy Protsiv. "Clusters and the New Growth Path for Europe." WWW for Europe Working Paper Series, No. 14, July 2013. (WIFO, Vienna.)
- 01 Jun 2003
- News
HP's Fiorina Speaks at HBS
in Burden Auditorium last March. Fiorina then took a job as a secretary, and spent her days banging away at a typewriter. It was the pre-computer era, the company where she worked was Hewlett Packard (HP), and Fiorina was not particularly... View Details
- 19 Nov 2001
- Research & Ideas
Alfred Chandler on the Electronic Century
Consider the title. "The Electronic Century" is the twenty-first century. The "inventing" refers to the creation of the technological and institutional foundations—the "infrastructure"—during the latter... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
“Some decent-looking pixels and a really excellent vision.” That’s all it took for Russ Wilcox to fall for the technology that would become E Ink, a company supplying the electronic ink for a new world of... View Details
- 17 Mar 2015
- News
The First Five Years: Adam Enbar (MBA 2010)
later volunteered teaching at a prison. A couple of years after leaving HBS, I became interested in the idea of the ROI of higher ed; that a college degree used to be the best investment someone could make, and was quickly becoming one of the worst. I spent a year... View Details
- 14 Apr 2003
- Research & Ideas
Andy Grove on the Confident Leader
through the confusion to identify the next peak that the company should be moving toward? When they're not sure where they're going, how can they guide and inspire others? Grove, author most recently of Swimming Across (Warner Books,... View Details
- 26 Aug 2024
- Research & Ideas
Can AI Match Human Ingenuity in Creative Problem-Solving?
When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details