Systems Of Management Controls - Publications - Faculty & Research

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

control of human behavior by totalitarian government, replacing human hopes, emotions, and even relationships with an “inside out” dominance over human thought and behavior by an all-seeing entity called Big... View Details

Keywords: by James Heskett; Advertising; Consumer Products

24 Jan 2011
HBS Case

Terror at the Taj

outstanding service are selected for inclusion in the Managing Directors Club and recognized across the organization. Such incentives aren't so unusual, of course. But interviews with senior View Details

Keywords: by Julia Hanna; Accommodations

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

controls to not have it arise again.” Lambert: Is it helpful for such companies report violations? Or should they just go ahead and cooperate with investigators? Soltes: On the one hand, there are many incentives to self- report because... View Details

Keywords: by Lane Lambert

01 May 2017
Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

before.” “Today’s jobs are expanding in terms of what is expected of people, but the resources people get to do those jobs is not expanding” “In many companies today, people are being held accountable for... View Details

Keywords: by Dina Gerdeman

22 Sep 2008
Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

reinforce human relations. Q: What influence do organizational structure, management hierarchy, and physical space have on an organization's internal communication network? A: Huge influences! Although every leader at some point in their... View Details

Keywords: by Sarah Jane Gilbert

Blog

Leading Successful Digital Transformation

minimal due to lack of cohesion and strategic direction. Establishment of independent units: Senior managers often believe that it is hard to create disruptive innovations... View Details

Web

Research - Health Care

The CommunityConnect case management program for Medicaid beneficiaries is run by Contra Costa Health, a county safety net health system in California. Case management... View Details

28 Oct 2009
Lessons from the Classroom

HBS Begins Teaching Consumer Finance

And consumer finance businesses are the touch points between the financial system and millions of consumers. Despite its size and importance, we had ignored this sector almost entirely in our curriculum. Q:... View Details

Keywords: by Roger Thompson; Financial Services; Education

29 Jun 2007
First Look

First Look: June 29, 2007

Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in the nascent Spanish credit card market. To avoid the considerable investments of time... View Details

Keywords: Martha Lagace

March 2012
Article

The Incentive Bubble

By: Mihir Desai

The past three decades have seen American capitalism quietly transformed by a single, powerful idea—that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers, high-powered incentive contracts for... View Details

Keywords: Economic Systems; Financial Markets; Executive Compensation; Motivation and Incentives; Corporate Governance; Equality and Inequality; Human Capital; United States

Citation

Read Now

26 Jan 2022
News

Making Peace with Anger

professional awakening about how he managed his company was part of a larger reflection about how he managed something more personal: his anger. READ MORE DM: You’ve spoken... View Details

2018
Book

American Fair Trade: Proprietary Capitalism, Corporatism, and the 'New Competition,' 1890–1940

By: Laura Phillips Sawyer

American Fair Trade explores the contested political and legal meanings of the term fair trade from the late nineteenth century through the New Deal era. This history of American capitalism argues that business associations partnered with regulators to... View Details

Keywords: Economic Systems; Competition; Policy; Fairness; History; Governing Rules, Regulations, and Reforms; United States

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

about speaking up at work, incidents in which catastrophe is narrowly averted rise to the surface, spurring important growth and systems improvement. “People don't pay enough attention, especially in the business world, to the potential... View Details

Keywords: by Kristen Senz; Health

Teaching Interest

Overview

By: Ethan S. Bernstein

Professor Bernstein currently teaches a second-year MBA course in Managing Human Capital (MHC). He is also the faculty chair for the Harvard Business School Online Developing Yourself as a Leader course and teaches in a variety of executive education... View Details

Web

Academics - Health Care

entrepreneurial health care ventures that respond to the massive opportunities created by the escalating cost and uneven quality and access of health care systems globally. Students prepare a business plan,... View Details

21 May 2024
News

A New Chapter

Joe Wolf (MBA 1999), cofounder and co-CEO of Imagine Worldwide, wants to provide educational opportunity where it is needed most. “In the next 30 years, half of the world’s youth will be sub-Saharan African,” says Wolf. “Right now, the World Bank reports that only one... View Details

Keywords: Catherine O’Neill Grace; photo by Cayce Clifford

Web

About the Center - Christensen Center for Teaching & Learning

Christensen, longtime HBS faculty member and legendary case method teacher, the Center's focus is helping faculty develop as teachers. It augments the School's traditional system of faculty-to-faculty... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

experiment, the researchers divided batches of new call agents into an individual identity group, an organizational identity group, and a control group. The control group went... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

03 Apr 2007
First Look

First Look: April 3, 2007

thousand large retailers, primarily in the U.S. and Europe. It basically does the supply-chain job faster and more accurately with the aid of a sophisticated information system than anyone else. Purchase... View Details