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  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

the right questions," says Kaplan, a Professor of Management Practice at Harvard Business School. "Most leaders spend a lot of their time looking for answers. Very often, they may feel isolated and alone. I want to help them... View Details
Keywords: by Carmen Nobel
  • Web

Sustainable Business Strategy Course | HBS Online

proving that sustainability is good for business, the environment, and its people." Brooks Wallace Public relations professional looking to learn about sustainable business practices Take a values-driven approach to business and learn how... View Details
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

higher concentrations of Black patients, such as the South. However, over time, those geographical variances faded as more hospitals, especially those in cities with large Black communities, embraced best practice treatments. In... View Details
Keywords: by Michael Blanding; Health
  • Web

Providers - Institute For Strategy And Competitiveness

outcomes, reward excellence and innovation, keep pace with medical advances, and work more efficiently, so they succeed in a competitive health care landscape. Key Action Steps for Providers & Individual Physicians Design medical practice... View Details
  • Web

Capturing & Disseminating Video/Photography During Course Activities | About

faculty member. The practice of social media before and/or after class-related sessions is permissible so long as it: Respects the privacy and confidentiality of students, participants, staff, faculty, and class visitors. For example,... View Details
  • 04 Jun 2001
  • What Do You Think?

What’s the Future of the Subscription Model?

"float" from advance payment for subscriptions. Companies abandon the subscription model at their risk. Take the case of Xerox, for example. Many would argue that the company began its slippery slide toward obscurity when it ended the View Details
Keywords: by James Heskett
  • Web

HBS - The year in Review

program provides an overview of Harvard Business School and a window into research and research support at the School, the case method, and the classroom experience. Teaching faculty join study groups and practice preparing and opening a... View Details
  • April 2011 (Revised July 2014)
  • Case

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg and Michael Slind
Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details
Keywords: Communication Strategy; Interpersonal Communication; Employee Relationship Management; Innovation and Management; Leading Change; Management Practices and Processes; Organizational Change and Adaptation; Organizational Culture; Corporate Strategy; India
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  • 23 May 2018
  • News

Claudio L. Haddad, OPM 12, 1987

growing institution is clearly changing education—and society—in Brazil. Haddad and his handpicked advisors also borrowed working practices from institutions around the world. “I wanted to bring the best ideas in education to Brazil,”... View Details
Keywords: Susan Young
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

biggest question we all need to ask ourselves today is what side of history do we want to be on? We’re inspired by businesses willing to engage in activism. Here are five practices worth tracking: Truth-telling. The system is broken. We... View Details
  • Web

Launching Tech Ventures | HBS Online

Co-Founders Paris Wallace, Ovia Health Co-Founder & former CEO Show Hide Details Concepts Experiments that Lead to Product-Market Fit Profit Formula Implications Squire’s Unit Economics Experimentation at Ovia Health Featured Exercises View Details
  • March 2022 (Revised May 2022)
  • Case

Winning Business at Russell Reynolds (A)

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Employment Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
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  • February 2020
  • Case

Leading Change in Talent at L'Oréal

By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney
Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful... View Details
Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency and Skills; Experience and Expertise; Talent and Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms and Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Innovation and Management; Jobs and Positions; Employment; Human Capital; Leadership; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Marketing; Brands and Branding; Product Marketing; Organizations; Organizational Change and Adaptation; Organizational Structure; Personal Development and Career; Planning; Strategic Planning; Problems and Challenges; Networks; Social Psychology; Attitudes; Power and Influence; Social and Collaborative Networks; Business Strategy; Advertising Industry; Beauty and Cosmetics Industry; Consumer Products Industry; France; Paris
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  • 01 Apr 2020
  • Blog Post

The Product Design Sprint - 5 Things I Learned in Launch Lab 1

constrained time frame. We also practiced Jake’s principle of “separate then together” – we each brainstormed individually for a short, predetermined period of time, 5 minutes usually, and would draw or write ideas out on post-it notes.... View Details
  • Web

Rafaella Sadun | About

Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to measure management practices and... View Details
  • Profile

Tom Adeyemi

classroom. If you could give one piece of advice to prospective students, what would it be? Have strong opinions but be open to them being challenged. The case method encourages you to make decisions with incomplete information, which is a great way to View Details
  • Web

Information Technology | Harvard Business School

Information Technology AI Enhanced Learning: HBS IT and Faculty Collaborate on Research Navigator Bot Professor of Management Practice Joseph B. Fuller and HBS IT's Instructional Design team worked together to build a custom chatbot that... View Details
  • November 2017
  • Teaching Note

Amazon.com, 2016

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-402. On January 28, 2016, Amazon announced record 2015 operating profits of $2.2 billion on $107 billion of sales, and the markets responded with cautious optimism. For years, founder and CEO Jeffrey Bezos had prioritized growth and... View Details
Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Market Platforms; Two-Sided Platforms; Competition; Internet; Corporate Strategy; Online Advertising; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Hardware; Information Technology; Mobile Technology; Online Technology; Technology Networks; Technology Platform; Web; Web Sites; Price; Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
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  • 04 Apr 2018
  • Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
Keywords: by John Macomber; Construction; Green Technology
  • 03 Jul 2008
  • What Do You Think?

Are Followers About to Get Their Due?

in large organizations. Participants work hard either in support of or against the policies and practices of their leaders. As Kellerman puts it, "they care enough to try to have an impact." Clearly it's in the best interests of... View Details
Keywords: by Jim Heskett