Publications

October 2007 (Revised August 2009)
Case

Perfect Storm over Zurich Airport (A)

By: Michael L. Tushman and David Kiron

Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details

Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry

October 2024
Case

Edizione

By: Cynthia A. Montgomery, Dante Roscini, Elena Corsi and Hugo Etchegoyhen

This case study examines the diversification and transformation of Edizione, the Benetton family's holding company originally established to reinvest dividends from the Benetton clothing brand. Edizione expanded significantly in the late 1990s and early 2000s,... View Details

02 Sep 2014
First Look

First Look: September 2

because everything around it changes how it will work. There's nothing wrong with the tools we have at our disposal, but their application requires contextual intelligence: the ability to understand the limits of our knowledge View Details

Keywords: Sean Silverthorne

19 Jul 2004
Research & Ideas

Why Innovations Sit on the Shelf

conversation about critical issues can occur painlessly is vital, to both innovation and the company overall. But in an environment where such frankness never existed, effecting a shift toward candor and... View Details

Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader

November 1978 (Revised January 1995)
Case

McGregor's Ltd. Department Store

President has decided to restructure the discount scheme. Every staff member would be affected, good or bad. Information would have to be tailored to each group--worst off would be managers. Task is to write to managers/supervisors. View Details

Keywords: Organizational Change and Adaptation; Communication Intention and Meaning; Compensation and Benefits; Retail Industry

28 Aug 2012
First Look

First Look: August 28

paper conducts one of the first large-scale, establishment-level empirical studies of delegation within firms. Recent contributions to a rapidly growing theory literature have focused on the tradeoff between adaptation View Details

Keywords: Sean Silverthorne

July 2020
Case

King's College Hospital in Crisis

By: John R. Wells and Benjamin Weinstock

On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details

Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom

February 2019 (Revised April 2021)
Case

Honda Innovations: Leveraging External Insights to Accelerate Creation

By: Antonio Davila

Nick Sugimoto, CEO of Honda Innovations—the open innovation organization of Honda, has to decide how to extend his organization’s approach to innovation across the world. Honda Innovations dates back to 2000 when Honda created Honda Research Institute in Silicon... View Details

Keywords: Innovation; Radical Innovation; Corporate Venturing; Corporate Innovation; Organization Structure; Management Control; Business Units; Disruption; Corporate Entrepreneurship; Global Strategy; Disruptive Innovation; Innovation and Management; Innovation Strategy; Organizational Structure; Strategy; Auto Industry; San Francisco; Japan

05 Apr 2011
First Look

First Look: April 5

Authors:Tiona Zuzul and Amy C. Edmondson Abstract Building on research in strategy formation and organizational innovation, this paper reports on a field study of a young... View Details

Keywords: Sean Silverthorne

November 2001
Case

IBM Network Technology (B)

By: Michael L. Tushman

Supplements the (A) case. View Details

Keywords: Organizational Design; Management Teams; Leadership Style; Organizational Change and Adaptation; Change Management; Growth Management; Information Technology Industry

13 Aug 2024
Blog Post

Leading With Curiosity: Mayowa Kuyoro (MBA 2015)

Things Fall Apart and talked about being rigid versus having a set of tools that can enable you to adapt to change,” she recalled. “The reason why that has stuck with me is that the pace of innovation View Details

Keywords: All Industries

19 Dec 2005
Research & Ideas

Public Education Goes to School

organizational coherence in support of the strategy Developing and managing human capital Allocating resources in alignment with the strategy Using performance data for decision making View Details

Keywords: by Mallory Stark; Education

13 Dec 2010
Research & Ideas

Managing the Support Staff Identity Crisis

Last year, Harvard Business School professor Ranjay Gulati met with the marketing department of a large American corporation and posed a seemingly simple question: What do marketing people actually do? "I got this nervous... View Details

Keywords: by Carmen Nobel

30 Oct 2007
First Look

First Look: October 30, 2007

more than 20 case studies and other readings that offer a powerful and transformative approach to advancing and sustaining the work of school improvement. At the center of this... View Details

Keywords: Sean Silverthorne

21 Jul 2009
First Look

First Look: July 21

9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, View Details

Keywords: Martha Lagace

01 Dec 2017
News

The Business Case (Or Not) for Sustainability

initiatives feel as if they’re “done.” It’s like someone who thinks climate change is a real problem and buys a Prius and feels as if they’ve done their part View Details

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and... View Details

Keywords: by Sean Silverthorne

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

of the senior stars who will have to lead and fund the effort. Trying to force support through arm-twisting is a sure recipe for failure. The only effective course of action is to facilitate a consensus among the partners that the new... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

June 1999
Case

PDQ Manufacturing, Inc.

By: William J. Bruns Jr.

A small manufacturer of car wash facilities has been unable to develop management systems because of rapid growth. Now size dictates the need for such systems because the current personal management style is proving inadequate. View Details

Keywords: Management Practices and Processes; Organizational Design; Organizational Change and Adaptation; Personal Development and Career; Growth Management; Manufacturing Industry