Publications

September 2007 (Revised September 2008)
Case

Buildings and Energy

By: Forest L. Reinhardt and Nazli Uludere

Presents data on opportunities to conserve energy in buildings, which account for about a third of all energy use. Encourages readers to think about the impediments to energy efficiency in the buildings sector and the ways in which entrepreneurs can profitably surmount... View Details

Keywords: Buildings and Facilities; Energy Conservation; Construction; Entrepreneurship; Investment; Innovation and Invention; Performance Efficiency; Environmental Sustainability; Construction Industry

06 Jul 2015
Research & Ideas

Money and Quotas Motivate the Sales Force Best

effects of seasonal fluctuations in demand. High performers were not affected much, but low performers were hugely affected by seasonal demand, Chung says. A Practical Guide The researchers, who will present... View Details

Keywords: by Roberta Holland; Retail

2017
Working Paper

Inequality in Knowledge Repository Use in Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson

To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details

Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance

SSRN

Read Now

01 Jun 2002
News

Up to the Challenge: Ken Baumgartner - Sticking with It

life in hockey, Baumgartner found a sense of security at HBS. “You know what your next day is going to be like,” he says. “It's well mapped out for you over a two-year period.” His studies have paved the way for his next challenge: an investment View Details

Keywords: Amy Burton; hockey; education; family; career paths; personal priorities; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

September 2014
Case

Balanced Scorecard at Delta/Signal Corp.

By: V.G. Narayanan

This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard... View Details

Keywords: Balanced Scorecard; Business Strategy; Financial Reporting; Leading Change; Performance Evaluation; Growth and Development Strategy; Web Services Industry; Auto Industry

Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Dec 2011
News

Faculty Research Online

HBS Cases: Lady Gaga What goes into creating the world’s largest pop star? Before her fame hit, Lady Gaga’s manager faced decisions that could have derailed the performer’s career. A new case by Associate Professor Anita Elberse examines... View Details

James E. Stowers, Jr.

Stowers developed a proprietary and revolutionary computer modeling technology to analyze stock performance of target companies. His modeling program along with additional investments in technology became the cornerstones for his... View Details

Keywords: Finance

May 2001 (Revised August 2001)
Teaching Note

Jumpstart TN

By: Allen S. Grossman

Teaching Note for (9-301-037). View Details

Keywords: Organizational Culture; Nonprofit Organizations; Performance Evaluation; Management Systems; Growth and Development; Success; Education Industry

22 Jan 2013
First Look

First Look: Jan. 22

Publication:Academy of Management Annals Abstract The concept of imprinting has attracted considerable interest in numerous fields-including organizational ecology, institutional theory, network analysis, and career research-and has been... View Details

Keywords: Sean Silverthorne

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

opportunity-framed perspective, there is generally an executive who acts as an integrator, actively managing the tensions between the parent and the new venture. At Teradyne, the CEO performed this role, but... View Details

Keywords: by Clark Gilbert & Joseph L. Bower

01 Jun 1999
News

Short Takes

from company performance as critics imply? Not at all, according to HBS professor Jay W. Lorsch, whose 1998 working paper, "Compensating Corporate CEOs: A Process View," examines the procedures and forces that drive CEO pay packages.... View Details

Keywords: Judith A. Ross

February 1996
Case

Chadwick, Inc.: The Balanced Scorecard (Abridged)

By: Robert S. Kaplan

The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten years to bring a new product to the marketplace and the division depends on good relations and active feedback from its... View Details

Keywords: Balanced Scorecard; Research and Development; Product Launch; Commercialization; Consumer Behavior; Customer Focus and Relationships; Performance Evaluation; Pharmaceutical Industry

Keywords: Hanna, Julia; horse racing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Mar 2005
News

In the Blood

million. Clay didn’t own the horse, but he makes a standard commission of 5 percent on managing the sale of some 250 horses a year like her. Boarding and sales are two facets of his business, Clay explains; he also breeds his own mares,... View Details

Career Coach

Kevin Dolan

large-scale performance improvement and as a manager and engineer. While at McKinsey, Kevin served clients across logistics, travel, retail, consumer, health care, and industrial sectors, and built on his... View Details

March 2002 (Revised June 2002)
Case

EMCF: A New Approach at an Old Foundation

By: Allen S. Grossman and Daniel F. Curran

Michael Bailin, president of the Edna McConnell Clark Foundation (EMCF), embarked on a three-year effort to transform the foundation's grant-making in theory and practice. This case details his efforts to move from an "initiatives-based" approach in philanthropy to a... View Details

Keywords: Business Model; Philanthropy and Charitable Giving; Leadership; Management Practices and Processes; Performance Expectations; Non-Governmental Organizations; Cognition and Thinking; Customization and Personalization; Theory

23 Feb 2015
Research & Ideas

How to Break the Expert’s Curse

says. "Their advice reflected that." Corporate Field Studies Zhang and her faculty advisors hope to study the effects of rediscovery in a corporate setting, where mentorship and training programs are often integral to everyday operations. "We'd love to understand how... View Details

Keywords: by Carmen Nobel; Education

September 2011
Case

The Wen Group

By: John A. Davis and Matthew G. Pillar

Three brothers that own and lead a second-generation family business in Hong Kong, encounter problems of nepotism and governance, and endure considerable conflict. The case asks how to resolve these family and business issues. View Details

Keywords: Family Business; Performance Effectiveness; Crisis Management; Business or Company Management; Conflict Management; Corporate Governance; Leadership Development; Hong Kong