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      • January 1997
      • Background Note

      Conducting a Performance Appraisal Interview

      By: Michael Beer
      Discusses typical problems experienced by managers in conducting performance appraisal interviews. The underlying causes of these problems are analyzed and ideas are presented that might help managers overcome these problems. A rewritten version of an earlier note. View Details
      Keywords: Compensation and Benefits; Managerial Roles; Performance Evaluation; Problems and Challenges
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      Beer, Michael. "Conducting a Performance Appraisal Interview." Harvard Business School Background Note 497-058, January 1997.
      • January 1997
      • Case

      Dr. Sergio Ceccuzzi and SMI: Negotiating Cross-Border Acquisitions in Europe (A)

      By: James K. Sebenius
      Over several years, Societa Metallurgica Italiana SpA (SMI), a small Italian copper processing firm, successfully completed a number of challenging acquisitions. This case explores SMI's negotiation strategies and tactics, concentrating especially on its acquisition of... View Details
      Keywords: Mergers and Acquisitions; Cross-Cultural and Cross-Border Issues; Negotiation; Strategy; Manufacturing Industry; France; Italy
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      Sebenius, James K. "Dr. Sergio Ceccuzzi and SMI: Negotiating Cross-Border Acquisitions in Europe (A)." Harvard Business School Case 897-084, January 1997.
      • January 1997 (Revised November 1997)
      • Case

      IBM and Siemens: Revitalizing the Rolm Division (A)

      By: Ashish Nanda, Antonio Davila and Georgia Levenson
      The case opens with a discussion of the evolution of the private branch exchange industry in the 1970s and 1980s. It follows the path of Rolm from an independent company to an IBM acquisition and its problem as an IBM division. Then describes Siemens' growing interest... View Details
      Keywords: Communication Technology; Restructuring; Joint Ventures; Negotiation Participants; Business Divisions; Problems and Challenges; Acquisition; Telecommunications Industry
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      Nanda, Ashish, Antonio Davila, and Georgia Levenson. "IBM and Siemens: Revitalizing the Rolm Division (A)." Harvard Business School Case 397-058, January 1997. (Revised November 1997.)
      • January 1997
      • Case

      World Bank (A1): Rural Development (Revisited)

      By: George C. Lodge
      Begins with a brief description of the World Bank and its commitment to rural development. Discusses the bank's Northeast rural development program in Brazil, outlining its failure, success, and structural design. The questions raised by the project are left for the... View Details
      Keywords: International Finance; Development Economics; Rural Scope; Policy; Problems and Challenges; Government Legislation
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      Lodge, George C. "World Bank (A1): Rural Development (Revisited)." Harvard Business School Case 797-090, January 1997.
      • 1997
      • Chapter

      Discussion of "Microeconomic Policy, Technological Change, and Small Business" by Edwin Mansfield

      By: Joshua Lerner
      Edwin Mansfield’s thoughtful review of the literature on the economics of technological change raises a variety of interesting issues, far too many to address in a few pages. Consequently I will focus my discussion on the section that I found most challenging and... View Details
      Keywords: Policy; Technological Innovation
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      Lerner, Joshua. Discussion of "Microeconomic Policy, Technological Change, and Small Business" by Edwin Mansfield. In Technology and Growth: Proceedings of the 40th Economic Conference, edited by Jeffrey C. Fuhrer and Jane Sneddon Little, 208–213. Boston: Federal Reserve Bank of Boston, 1997.
      • 1997
      • Book

      Instructor's Manual to Accompany Case Problems in Finance

      By: W. C. Kester, W. E. Fruhan, Jr., T. R. Piper and R. S. Ruback
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      Kester, W. C., W. E. Fruhan, Jr., T. R. Piper, and R. S. Ruback. Instructor's Manual to Accompany Case Problems in Finance. 11th ed. Irwin, 1997.
      • Article

      Leading the High Capability Organization: Challenges for the Twenty-First Century

      By: Leonard A. Schlesinger and James Heskett
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      Schlesinger, Leonard A., and James Heskett. "Leading the High Capability Organization: Challenges for the Twenty-First Century." Human Resource Management 36, no. 1 (Spring 1997): 105–113.
      • winter 1997
      • Article

      Risk and Reward in Private Equity Investments: The Challenge of Performance Assessment

      By: Paul A. Gompers and J. Lerner
      Keywords: Risk and Uncertainty; Motivation and Incentives; For-Profit Firms; Equity; Investment; Problems and Challenges; Performance
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      Gompers, Paul A., and J. Lerner. "Risk and Reward in Private Equity Investments: The Challenge of Performance Assessment." Journal of Private Equity 1 (winter 1997): 5–12.
      • 1997
      • Chapter

      Siting Policy, or: the NIMBY Problem

      By: Felix Oberholzer-Gee and Bruno S. Frey
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      Oberholzer-Gee, Felix, and Bruno S. Frey. "Siting Policy, or: the NIMBY Problem." In Not Just for the Money: An Economic Theory of Personal Motivation, by Bruno S. Frey, 67–78. Cheltenham: Edward Elgar Publishing, 1997.
      • December 1996
      • Supplement

      Cleveland Turnaround: Leadership in Action

      By: James E. Austin, Jaan Elias and Andrea L Strimling
      Consists of three separate parts. Part 1, The Cleveland Turnaround, describes Cleveland's decline until its bankruptcy in 1978. This is followed by the remedial actions taken by community leaders, starting with the election of a new mayor, the formation of new... View Details
      Keywords: Leading Change; Business Cycles; Development Economics; Urban Development; Social Issues; Business and Community Relations; Cleveland
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      Austin, James E., Jaan Elias, and Andrea L Strimling. "Cleveland Turnaround: Leadership in Action." Harvard Business School Video Supplement 797-501, December 1996.
      • November 1996
      • Case

      Del Webb Corporation (A), The

      By: Jay W. Lorsch and Samanta Graff
      Begins with a company history, tracing the tenures of founder Del E. Webb and his successor as chairman and CEO, Robert H. Johnson. Johnson inherited a diversified company that was involved in construction, real estate development (including the famous Sun City), and... View Details
      Keywords: Management Style; Conflict Management; Governing and Advisory Boards; Management Succession; Crisis Management
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      Lorsch, Jay W., and Samanta Graff. "Del Webb Corporation (A), The." Harvard Business School Case 497-016, November 1996.
      • November 1996 (Revised September 1997)
      • Case

      BancZero New Product Development

      By: Marco Iansiti and Alberto Moel
      The Mexico City office of a large U.S. bank is asked by clients to develop currency swaps, a derivative financial product. This case deals with the new product development process in financial services, and the problems and issues that are raised in product development... View Details
      Keywords: Product Development; Banks and Banking; Financial Instruments; Situation or Environment; Problems and Challenges; Risk and Uncertainty; Volatility; Banking Industry; Mexico City; United States
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      Iansiti, Marco, and Alberto Moel. "BancZero New Product Development." Harvard Business School Case 697-044, November 1996. (Revised September 1997.)
      • November 1996 (Revised July 1997)
      • Case

      Alexander Plaza

      By: Arthur I Segel and William J. Poorvu
      In May 1996, Henry Bower, an asset manager for a real estate adviser, Medcem, has to negotiate the details of a lease after signing a letter of intent with a high technology company, Defentek, Inc. Defentek, Inc. is a fast-growing company with limited net worth that is... View Details
      Keywords: Negotiation Tactics; Negotiation Preparation; Agreements and Arrangements; Risk and Uncertainty; Real Estate Industry; Financial Services Industry; District of Columbia
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      Segel, Arthur I., and William J. Poorvu. "Alexander Plaza." Harvard Business School Case 897-066, November 1996. (Revised July 1997.)
      • October 1996 (Revised April 2004)
      • Case

      Eric Wood (B)

      By: Myra M. Hart
      Describes Eric's purchase of the much larger Shaw Co. Describes the operating and financial problems that ensue, leaving Eric considering the option of bankruptcy. Issues include the overlap of business and personal finances, as well as the mechanics and implications... View Details
      Keywords: Personal Development and Career; Operations; Entrepreneurship; Insolvency and Bankruptcy; Problems and Challenges; Acquisition
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      Hart, Myra M. "Eric Wood (B)." Harvard Business School Case 897-075, October 1996. (Revised April 2004.)
      • October 1996 (Revised May 2001)
      • Case

      Cantuga Farmworkers Clinic (A)

      By: James E. Austin and Catherine Overholt
      The board of directors of a rural health clinic fires its executive director. The case elaborates the evolution and progress of the clinic under this director during a period of growth and a changing health care environment. Factors contributing to and questioning the... View Details
      Keywords: Health Care and Treatment; Resignation and Termination; Managerial Roles; Organizational Change and Adaptation; Performance Evaluation; Problems and Challenges; Rank and Position; Social Enterprise; Health Industry
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      Austin, James E., and Catherine Overholt. "Cantuga Farmworkers Clinic (A)." Harvard Business School Case 797-041, October 1996. (Revised May 2001.)
      • September 1996 (Revised November 1999)
      • Case

      GLSTN 1996

      By: James E. Austin, Willis M. Emmons III and David Maue
      The Gay, Lesbian, and Straight Teachers Network (GLSTN), which aims to create respect for all within schools regardless of sexual orientation, faces significant challenges stemming from its rapid growth into a 30-chapter national organization. Issues include... View Details
      Keywords: Organizational Culture; Problems and Challenges; Leadership; Networks; Policy; Change Management; Nonprofit Organizations; Leadership Development; Growth Management; Organizational Change and Adaptation; Education Industry
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      Austin, James E., Willis M. Emmons III, and David Maue. "GLSTN 1996." Harvard Business School Case 797-038, September 1996. (Revised November 1999.)
      • September 1996 (Revised April 1998)
      • Case

      Mobil USM&R (B): New England Sales and Distribution

      By: Robert S. Kaplan
      The general manager of a local gasoline/distillate sales and distribution business unit must communicate a new strategy to the unit's 300 employees. An initial strategic planning exercise identified a high-priority list of opportunities that blended the parent... View Details
      Keywords: Balanced Scorecard; Adoption; Strategic Planning; Customization and Personalization; Management Practices and Processes; Growth and Development Strategy; Measurement and Metrics; Motivation and Incentives; Performance Evaluation; Energy Industry; Mining Industry; United States
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      Kaplan, Robert S. "Mobil USM&R (B): New England Sales and Distribution." Harvard Business School Case 197-026, September 1996. (Revised April 1998.)
      • September 1996 (Revised May 1997)
      • Case

      Mobil USM&R (C): Lubricants Business Unit

      By: Robert S. Kaplan
      The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC) for his unit. The purpose was to provide focus for all employees of the unit, enabling it to operate on an... View Details
      Keywords: Balanced Scorecard; Employees; Customization and Personalization; Performance Evaluation; Measurement and Metrics; Management Teams; Projects; Energy Industry; Mining Industry; United States
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      Kaplan, Robert S. "Mobil USM&R (C): Lubricants Business Unit." Harvard Business School Case 197-027, September 1996. (Revised May 1997.)
      • August 1996 (Revised October 2003)
      • Case

      NutraSweet in China (A)

      By: Michael Y. Yoshino and Carin-Isabel Knoop
      Eve Stacey, a recent Harvard MBA, has the challenging task of evaluating the market opportunity for NutraSweet in China. She must decide how best to develop the market for the product in China. May be used with NutraSweet in China (B). View Details
      Keywords: Marketing Strategy; Product Launch; Product; Familiarity; Commercialization; China
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      Yoshino, Michael Y., and Carin-Isabel Knoop. "NutraSweet in China (A)." Harvard Business School Case 397-029, August 1996. (Revised October 2003.)
      • July 1996
      • Case

      Craig Parks (A)

      By: David A. Thomas and Lisa J. Chadderdon
      Craig Parks is a 1992 HBS graduate who, without much deliberation, returns to work for his former employer, Taylor Burton on Wall Street. The choice proves to be a poor fit for Craig. The case documents his decision-making process, personal history, and the dilemma he... View Details
      Keywords: Personal Development and Career; Decision Choices and Conditions; Problems and Challenges
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      Thomas, David A., and Lisa J. Chadderdon. "Craig Parks (A)." Harvard Business School Case 497-013, July 1996.
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