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  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

four-component processes of the Customer Management theme—customer selection, acquisition, retention, and growth—demonstrating their importance in maximizing customer value and, ultimately, in value creation... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • March 2002 (Revised June 2002)
  • Case

EMCF: A New Approach at an Old Foundation

By: Allen S. Grossman and Daniel F. Curran
Michael Bailin, president of the Edna McConnell Clark Foundation (EMCF), embarked on a three-year effort to transform the foundation's grant-making in theory and practice. This case details his efforts to move from an "initiatives-based" approach in philanthropy to a... View Details
Keywords: Business Model; Philanthropy and Charitable Giving; Leadership; Management Practices and Processes; Performance Expectations; Non-Governmental Organizations; Cognition and Thinking; Customization and Personalization; Theory
Related
  • September 2000
  • Teaching Note

MarketSoft TN

By: Joseph B. Lassiter III and John T. Gourville
Teaching Note for (9-800-069). View Details
Keywords: Groups and Teams; Internet and the Web; Product Launch; Distribution Channels; Partners and Partnerships; Growth and Development; Management Practices and Processes
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  • 2012
  • Chapter

Structuring Consulting Firms

By: Tim Morris, Heidi K. Gardner and N. Anand
This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details
Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Consulting Industry; Service Industry
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  • October 2010
  • Teaching Note

Whole Foods: Balancing Social Mission and Growth (TN)

By: Christopher Marquis and Bobbi Thomason
Teaching Note for 410023. View Details
Keywords: Food; Growth and Development; Mergers and Acquisitions; Mission and Purpose; Supply Chain; Business Model; Growth and Development Strategy; Integration; Management Practices and Processes; Labor Unions; Food and Beverage Industry; United States
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  • 03 Feb 2023
  • News

Immersive Field Courses Take the Classroom on the Road

companies and organizations that are decades ahead of the US in how they are thinking about and implementing technologies and processes to mitigate climate change. Professor Shih documented the trip in two videos. Watch the videos. Ghana... View Details
  • 05 Jan 2023
  • News

6 Business Skills Every Engineer Needs

  • February 2000 (Revised April 2001)
  • Case

Boston Medical Group

By: Richard M.J. Bohmer and Bruce L. Hall
Describes the structure of a variable compensation plan for physicians implemented by a Massachusetts medical group practice. Examines issues such as balancing group and individual risk and selection of performance metrics (productivity and patient satisfaction). View Details
Keywords: Customer Satisfaction; Health Care and Treatment; Executive Compensation; Management Practices and Processes; Risk Management; Standards; Risk and Uncertainty; Health Industry
Related
  • 23 Oct 2019
  • News

Hands-on Simulations Complement the Case Method

participate in two simulations in the required Technology and Operations Management (TOM) course. The “Shad Exercise” provides a sense of the challenges of managing a complex process. In teams of 12,... View Details
Keywords: Educational Innovation
  • 12 Apr 2023

2+2 Program and Admissions Virtual Information Session

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional and leadership development. Come learn... View Details
  • 29 Mar 2023

2+2 Program and Admissions Virtual Information Session

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional and leadership development. Come learn... View Details
  • 16 Mar 2022

HBS College Programs Information Table at Spelman College

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details
  • 31 Mar 2002
  • Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

Most managers today understand the strategic implications of the information-based, knowledge-driven, service-intensive economy. They know what the new game requires: speed, flexibility and continuous self-renewal. They even are... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 09 Jun 2003
  • Research & Ideas

The Benefits of “Not Invented Here”

talks about "open innovation" and his new book. Silverthorne: What's the one take-away you would like your business reader to walk away with from the book, Open Innovation: The New Imperative for Creating and Profiting from Technology? Chesbrough: Innovation... View Details
Keywords: by Sean Silverthorne
  • Web

1.4.1 HBS Learning Model | MBA

this learning model. Case Method The primary form of instruction at HBS is the Case Method, an interactive process in which students and faculty teach and learn from each other. HBS cases are firsthand accounts of actual View Details
  • Web

Research at HBS | Information Technology

Levels" at Harvard What is a Data Safety Request? The goal of this process is to help ensure that the sensitivity of the data is well understood as it applies to Harvard Policy and other requirements. Do you have the right set of tools... View Details
  • 29 Mar 2022

HBS College Programs Information Session at Michigan State University

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details
  • 23 Mar 2022

HBS College Programs Information Session at California State University, Fullerton

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details
  • 07 Mar 2022

HBS College Programs Information Session at Smith College

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details

    Howard Heinz

    Taking the helm of Heinz from his father, Howard continued to build the company through internal growth and development. He deftly managed the company through the Depression by introducing low cost, View Details
    Keywords: Food & Tobacco