Customer Focused Organization - Publications - Faculty & Research

07 Jan 2016
News

Helping Property Owners Reduce Their Carbon Footprint

Greg Saunders (MBA 1990) is the chief executive officer of CleanFund Commercial PACE Capital, a California–based financing firm focused on empowering commercial property owners to reduce their the carbon footprint of their buildings. In... View Details

08 Mar 2016
First Look

March 8, 2016

choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the clicks on paid advertising listings by more than half while... View Details

Keywords: Sean Silverthorne

20 Feb 2007
First Look

First Look: February 20, 2007

development strategy in 2006. Highlights the strengths and limitations of developing products for public sector organizations in markets created by legislation, as well as the opportunities and challenges of developing a product for mass... View Details

Keywords: Martha Lagace

18 May 2020
News

Joe O’Donnell Named Harvard Medal Recipient

Campaign, which launched in 2013. The Gazette also notes his philanthropic efforts, which have been focused on cystic fibrosis research through the Joey Fund, which O’Donnell established in 1986 after losing his own son, Joey, to the... View Details

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Print View - Course Catalog

Content and Organization The course is organized around two modules. The first module focuses on the restructuring of debt – and provides a foundation to understand the... View Details

24 Jun 2002
Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

marketing seminar on May 8, is part of a forthcoming book that focuses on identity brands that deliver extraordinary customer value over time. The most powerful brands are those that are able to transverse... View Details

Keywords: by Martha Lagace

27 Nov 2017
Blog Post

Joining a Start-up: 10 Lessons Along the Way

apprehensive about going into a tech-heavy environment, but there are many surprising parallels. One that stands out: I previously worked at a luxury diamond jeweler. We obsessed about the customer and View Details

Keywords: Entrepreneurship; Consumer Products / Retail

01 Dec 1997
News

Growing Together

performance. The process helps these organizations measure the volume of services they deliver, determine customer satisfaction, apply special analytic techniques to evaluate performance, and keep the public... View Details

Keywords: Marguerite Rigoglioso and Nancy O. Perry

26 Jul 2022
Blog Post

Driving Change in Education-to-Employment

a federally-sponsored RCT study show that Year Up’s impact on the earnings of graduates are among the largest of any workforce organization in the country. My role as Strategic Advisor to the Office of the CEO is View Details

12 Sep 2006
First Look

First Look: September 12, 2006

faces as general manager at various stages of the organization's development—and how his style, priorities, and approach must change as the needs of the organization change. Provides an opportunity for action planning to address the major... View Details

Keywords: Sean Silverthorne

22 Sep 2017
News

Turning a Disorder into an Opportunity

Dandelion Program is focused on building careers, resilience, and independence for the individuals involved,” he says, adding, “Ultimately, I hope that we will not need a Dandelion program as organizations... View Details

28 Jan 2002
Research & Ideas

Read All About It! Newspapers Lose Web War

enable you to overcome it? Finally, the fact that there are more than 100 U.S. newspapers with average daily print circulation above 100,000 meant that there were a number of large organizations experiencing this issue almost... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing

28 May 2019
News

A More Perfect Union

organizations with HBS alumni ties working toward bipartisan democracy reform. The following list outlines a handful of others. What have we missed? Please leave a comment to share the word about other alumni-led efforts, whether View Details

Keywords: Jen McFarland Flint; illustration by Dan Bejar

January 2025
Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane

In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details

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Staff Directory | Baker Library

insights connect with business professionals in meaningful ways. Dimitri’s background spans digital marketing—where he supported pharmaceutical brands focused on rare diseases—and web publishing for investigative journalism View Details

10 Sep 2015
Blog Post

Why We Recruit: EF Education First

Kaufman, Director of Talent Acquisition, EF Education First Describe your organization in three to five sentences. EF Education First is the world’s largest international travel and education company – with 41,000 members working from 500... View Details

November 10, 2022
Article

5 Ways Startups Can Prepare for a Recession

By: Lou Shipley

Startups face unique challenges during economic downturns. They typically aren’t yet profitable and so are reliant on outside funding—and therefore are especially exposed when macroeconomic conditions change. To make it through a recession, startup CEOs should hit the... View Details

Keywords: Entrepreneurship; Organizational Culture; Sales; Customer Focus and Relationships; Decisions; Inflation and Deflation; Financial Crisis; Employee Relationship Management; Business Startups; Credit

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08 Jun 2009
Research & Ideas

The Return of the Salesman

Throughout history salespeople have come in all sizes and stripes—peddlers, drummers, canvassers, agents, sales reps, and of course the iconic door-to-door salesman. But it's only been relatively recently that historians have focused... View Details

Keywords: by Sean Silverthorne; Retail

Web

Judging | New Venture Competition

capital firms in the US. Also included are some of the most successful Harvard Business School (HBS) entrepreneurs from top companies. Criteria Judging criteria is focused on Customer Value Proposition which... View Details

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Influencing Practice | Social Enterprise | Harvard Business School

One of the primary interfaces between the Social Enterprise Initiative and practitioners is through our open enrollment and custom Executive Education programs offered each year. 1_0fzgdmtm Strategic Perspectives In Nonprofit Management... View Details

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