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- March 1987 (Revised August 1988)
- Case
Public Service Co. of Oklahoma (A)
By: Michael Beer
Keywords: Utilities Industry
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
By: W. Earl Sasser
In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew... View Details
- February 1987 (Revised August 1989)
- Background Note
United States Trade Law
By: David B. Yoffie
Examines the manner in which U.S. trade law and policy has evolved, with emphasis on trade in manufactured goods and services as well as the relationship between the executive and the legislature. The structure and content of U.S. trade law is discussed including a... View Details
- February 1987 (Revised March 2006)
- Case
Arley Merchandise Corporation
Involves the initial public offering of a firm's stock. The offering includes a money-back guarantee to investors from the issuing firm which comes in the form of a "put" option. Option valuation is thus an important issue in this case. View Details
Keywords: Initial Public Offering; Stocks; Cases; Valuation; Stock Options; Service Industry; Service Industry
- December 1986 (Revised August 1987)
- Case
Merrill Lynch & Co., Inc.--1986
By: Andre F. Perold
Keywords: Financial Services Industry
- December 1986 (Revised November 1988)
- Background Note
Note on Psychiatric Services
Keywords: Medical Specialties
- November 1986 (Revised November 1987)
- Case
MG Services
By: David B. Yoffie
Keywords: Service Industry
- October 1986 (Revised July 2010)
- Case
Karen Leary (A)
By: Linda A. Hill
Describes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance.... View Details
- August 1986 (Revised January 1989)
- Teaching Note
Population Services International: The Social Marketing Project in Bangladesh, Teaching Note
Teaching Note for (9-586-013). View Details
- August 1986 (Revised February 1991)
- Supplement
Population Services International: The Social Marketing Project in Bangladesh, Video
Population Services International, a not-for-profit agency founded to promote family planning information and to market birth control products, had an agreement with the government of Bangladesh to conduct a social marketing program using modern marketing techniques to... View Details
- June 1986 (Revised July 1990)
- Case
OTISLINE (A)
By: F. Warren McFarlan and Donna B. Stoddard
Describes the company's use of information technology to strengthen its position in the elevator sales and service market. Also demonstrates how information technology can be used to better manage and control a large geographically dispersed service organization. View Details
- May 1986 (Revised July 1986)
- Case
MBAs at Merrill Lynch
By: George C. Lodge
Keywords: Financial Services Industry
- April 1986 (Revised February 1988)
- Case
Batterymarch Financial Management (B)
By: Andre F. Perold
Keywords: Financial Services Industry
- April 1986 (Revised February 1989)
- Case
Tribal Assets Management: The Dragon Proposal
By: William A. Sahlman and Norman Klein
Keywords: Financial Services Industry
- April 1986 (Revised February 1988)
- Case
Batterymarch Financial Management (A)
By: Andre F. Perold
Keywords: Financial Services Industry
- April 1986 (Revised July 1986)
- Supplement
Duncan Field (B)
Following the acquisition of a new business, the manager is approached for the "continuation" of a regular payment for services to "insure labor peace" and maintain a parking lot. The case allows discussion of ethical, legal, and practical issues involved. View Details