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  • 21 Oct 2024
  • Research & Ideas

What Happens in Vegas Could Shape the Metaverse

company would be more than likes, comments, and shares, he said, and Meta would develop the community on top of the Oculus platform it bought for $2 billion in 2014. The Facebook-Meta name change came a year-and-a-half into the COVID-19... View Details
Keywords: by Scott Nover; Computer; Information Technology
  • November 2020
  • Supplement

Integrating Beam Suntory (B)

By: David G. Fubini, Rawi Abdelal and David Lane
Supplements (A) case: The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion... View Details
Keywords: Family Business; Communication; Borrowing and Debt; Globalization; Corporate Governance; Governing and Advisory Boards; Retention; Leadership; Supply Chain; Organizational Structure; Ownership; Relationships; Conflict and Resolution; Integration; Value Creation; Food and Beverage Industry; Japan; United States; Chicago
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  • September 1997 (Revised November 1997)
  • Teaching Note

Cleveland Turnaround, The: Case and Video TN

By: James E. Austin
Teaching Note for (9-796-151), (9-796-152), (9-796-153), (9-796-154), and (9-797-501). View Details
Keywords: Social Enterprise; Government Administration; Business and Community Relations; Business and Government Relations; Crisis Management; Corporate Accountability; Economic Sectors; Problems and Challenges; Opportunities; Development Economics; Leadership; Partners and Partnerships
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  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

communicating with those who depend on us for advice and leadership. We must be willing to explain why we can’t answer all the questions. Credibility is a critical commodity in a crisis and it must not be wasted. “Who to trust” is a... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 12 Jun 2012
  • First Look

First Look: June 12

shared value: focus on relationships, not on transactions, by using pricing to communicate that you value customers as people; set prices proactively to discourage detrimental behavior and to encourage behavior that is beneficial to both... View Details
Keywords: Sean Silverthorne
  • 13 Feb 2007
  • First Look

First Look: February 13, 2007

realities of the global economy, fosters leadership, and uses citizen-diplomats to befriend moderates in troubled regions and business networks to ensure success in the major emerging economies; and (6) building community by stressing... View Details
Keywords: Martha Lagace
  • 12 Oct 1999
  • Research & Ideas

Media Metamorphosis: Advertising in the Technology Age

permitted by the Telecommunications Act of 1996 is realigning media ownership. Among other changes, the Federal Communications Commission recently relaxed restrictions on ownership of multiple television stations in larger markets, paving... View Details
Keywords: by Peter K. Jacobs; Advertising
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53855 "Machine Learning Approaches to Facial and Text Analysis: An Application to CEO Oral Communication By: Choudhury, Prithwiraj, Dan Wang, Natalie A. Carlson, and... View Details
Keywords: Dina Gerdeman
  • January 2008 (Revised March 2011)
  • Case

Henry J. Kaiser and the Art of the Possible

By: Anthony J. Mayo, Mark Benson and David Chen
From his humble beginnings as a local salesman in New York, Henry J. Kaiser rose to become one of the leading industrialists of 20th century America. Though he had no technical engineering training, Kaiser mastered the management and execution of plans for several... View Details
Keywords: History; Mission and Purpose; Transition; Management Practices and Processes; Construction; Corporate Entrepreneurship; Leadership Style; Business History; Business Growth and Maturation; Civil Society or Community; Business Strategy; Planning; Construction Industry; Shipping Industry; United States
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  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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  • January 2024
  • Case

Mariam Braimah: Designing a Career in Tech

By: Lakshmi Ramarajan, Hannah Riley Bowles and Michael Norris
In 2022, Mariam Braimah, a digital designer working at Netflix, is considering the next move in her career. She has spent several years at Netflix, and in her spare time, using her savings, has founded a design-focused fellowship program and a consumer insights company... View Details
Keywords: Business Startups; Interpersonal Communication; Entrepreneurship; Personal Development and Career; Power and Influence; Technology Industry; Nigeria; United States; New York (city, NY); San Francisco
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  • February 2022
  • Case

Agora (A)

By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
Agora was a civic technology (civic tech) startup founded by Elsa Sze, who wanted to enhance the connection between political officials and their constituents by facilitating virtual “town halls,” making underrepresented voices heard and benefiting elected and... View Details
Keywords: Civic Technology; Government Administration; Conferences; Business Startups; Business Strategy
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  • 2010
  • Working Paper

Developing Negotiation Case Studies

By: James K. Sebenius
While a great deal of excellent advice exists for producing case studies on managerially relevant topics in general, negotiation cases have distinctive aspects that merit explicit treatment. This article offers three types of tailored advice for producing cases on... View Details
Keywords: Debates; Cases; Goals and Objectives; Negotiation; Perspective
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  • November 2007
  • Supplement

Differences at Work: Emily (C)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: Emily (C) HBS Case No. 9-408-047 describes how the original email author apologizes to her acknowledging that his behavior was extremely inappropriate. While Emily accepts the apology, she still forwards the email on to her boss with a note... View Details
Keywords: Behavior; Working Conditions; Employees; Interpersonal Communication; Resignation and Termination
Related
  • September 2006
  • Supplement

Brainard, Bennis & Farrell (B)

By: Joseph L. Bower
Brainard, Bennis and Farrel is a short case designed to explore the challenge of establishing appropriate compensation from a general management/CEO perspective. Brainard (B) is a one-page handout that is designed to show how an already difficult problem is made more... View Details
Keywords: Interpersonal Communication; Compensation and Benefits; Executive Compensation; Relationships; Strategy
Related
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

complex culture of the HMS neurological research community as well as the HMS academic culture. Demonstrates Ivinson's efforts to develop HCNR as a catalyst for aligning scientific researchers in the HMS View Details
Keywords: Sean Silverthorne
  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

reduction in bias unless this is accompanied by an increase in verifiability or a smaller dispersion of prior beliefs. (Noisy) Communication Authors:Bharat Anand and Ron Shachar Periodical:Quantitative Marketing and Economics... View Details
Keywords: Martha Lagace
  • 28 Jan 2014
  • First Look

First Look: January 28

http://www.amazon.com/Business-History-Elgar-Walter-Friedman/dp/1781955263/ref=sr_1_2?s=books&ie=UTF8&qid=1389789862&sr=1-2&keywords=Business+History+Jones+and+Friedman August 2013 Management Science The Distinct Effects of Information Technology and... View Details
Keywords: Sean Silverthorne
  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

necessary arrangements with the next-of-kin of the simulated victims. This was not a one-time exercise; it is carried out periodically. Ironically, the mythical crash had occurred at the New Orleans International Airport. Another was a successful effort to tie the... View Details
Keywords: by James Heskett
  • 13 Dec 2004
  • Research & Ideas

How Leaders Create Winning Streaks

accountability: Make information transparent and accessible, by fostering straight talk and communicating the facts, which builds trust and prevents denial. Cultivate collaboration: Create conversations across the organization; talking is... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel

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