Publications

June 2000 (Revised July 2000)
Case

ORIX KK

By: Malcolm S. Salter and Andrew Eggers

Describes the challenges facing a Japanese financial services company as it attempts to maintain its ability to attract and retain talented employees. The CEO's ideas of corporate governance and evidence from the competitive labor environment suggest the need for more... View Details

Keywords: Corporate Governance; Compensation and Benefits; Motivation and Incentives; Management Analysis, Tools, and Techniques; Geographic Location; Financial Services Industry; Japan

Web

Staff | Information Technology

learn, and work more effectively every day. To get help, email us at ithelp@hbs.edu . Getting Started Information for community members who are setting up new accounts at HBS. Onboarding Resources Policies and Guidelines Setting Up... View Details

Web

Questions for Evaluating Company Culture and Community - Alumni

year? b. Have you developed specific metrics to measure your progress? Additional Resources for Managers Discover why diversity is an essential component of a successful team — and what you can do to foster... View Details

Fast Answer

Turnarounds and Transformation

Resources for identifying companies in distress and analyzing their situations Examples & articles identified using Baker resources on specific turnarounds Restauraunt Brands International 2Q23 Take...... View Details

February 2009 (Revised March 2013)
Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang

Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details

Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China

October 2020 (Revised February 2023)
Teaching Note

MobSquad

By: Prithwiraj Choudhury

Keywords: Business Ventures; Business Startups; Labor; Human Capital; Human Resources; Crisis Management; Employment Industry; Canada; United States

16 Apr 2013
News

A Walkabout to the Ocean

Merkl: Managing water resources for a sustainable future. Photo Courtesy of Andreas Merkl They say all rivers lead to the sea. If that is true, then it's only fitting that Andreas Merkl (MBA 1989) should... View Details

Keywords: Ocean; Funds, Trusts, and Other Financial Vehicles; Finance; Administration of Environmental Quality Programs; Government

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

Forthcoming
Article

Should Human Capital Development Programs Be Voluntary or Mandatory? Evidence from a Field Experiment

By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton

In a field experiment, we find large differences in productivity treatment effects between voluntary and mandatory workplace mentorship programs. A significant portion of this difference is due to the best employees opting into the program when it is voluntary and... View Details

Keywords: Mentoring; Mentorship Programs; Randomized Controlled Trial; Performance Productivity; Employees; Talent and Talent Management; Programs

Read Now

January 2, 2008
Editorial

A Better Way to Pay CEOs: Smarter Incentives Could Reduce the Risks They Pursue

By: A. Zelleke

Keywords: Compensation and Benefits; Management; Motivation and Incentives; Risk and Uncertainty

Find at Harvard

April 2004
Case

Case Vignette: The Salesman Saga

By: G. Felda Hardymon, Josh Lerner and Ann Leamon

A venture capitalist faces a situation in which a struggling portfolio company has found a promising vice president of sales through a recruitment agency. The candidate would be an excellent fit for another one of the investor's companies--one that is doing much... View Details

Keywords: Salesforce Management; Corporate Governance; Venture Capital; Ethics; Recruitment

17 Jul 2019
Blog Post

Tech for the People

free disaster-relief housing to neighbors in need. “It’s the first program of its kind in the US,” he notes. “I’m grateful to have had the chance to help add another resource to San José’s robust emergency response program.” That chance... View Details

April 1974 (Revised June 1983)
Case

Robert F. Kennedy High School

By: John J. Gabarro

Presents the problem facing a newly appointed high school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details

Keywords: Interpersonal Communication; Secondary Education; Employee Relationship Management; Organizational Structure; Behavior; Conflict Management; System

September 2020
Case

&pizza: Leading an ‘Employee-First’ Company During a Period of Societal Challenges

By: Francesca Gino and Jeffrey Huizinga

&Pizza is a pizza chain that in the spring of 2020 finds its business completely up-ended by the COVID-19 crisis and shut-down. Many companies in the restaurant and hospitality sector responded to the crisis by shutting down their operations and laying off employees.... View Details

Keywords: Agility; Crisis; Culture; Values; COVID-19 Pandemic; Crisis Management; Leadership; Organizational Culture; Values and Beliefs; Employee Relationship Management