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- Faculty Publications (5,687)
Show Results For
- All HBS Web
(9,032)
- People (12)
- News (1,357)
- Research (6,875)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,687)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
together effectively is the key to developing world class service delivery." The results of their research not only illustrate the relationships among the elements, but also highlight various factors within each element (for example,... View Details
- Fast Answer
How do I prepare thirty minutes before my interview?
affiliations, key people and their backgrounds, etc. Identify and understand the nature of company-to-company, person-to-person relationship connections based on events, transactions, and affiliations Orbis Global company databases unique... View Details
- Web
Heritage & Identity Months at Baker | Baker Library
Heritage & Identity Months at Baker Surfacing Library Collections. Amplifying Diversity. These exhibits are part of an ongoing strategy to recognize one another's humanity, value the lived experiences of others, and build meaningful View Details
- Web
Emerging Topics - Institute For Strategy And Competitiveness
among the most important tools to drive shared value in practice. Shared Value & Investors Shared value investing represents an evolution in the relationship between investors, business, and society. Shared Value by Sector: Read New FSG... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the firm and its customers. Design... View Details
- January 1983 (Revised June 1993)
- Case
Controlling International Oil--1920-74
By: George C. Lodge
Lodge, George C. "Controlling International Oil--1920-74." Harvard Business School Case 383-096, January 1983. (Revised June 1993.)
- January 1982 (Revised June 1983)
- Case
International Drilling Corp. (A)
Details the moral conflict experienced by Don Taylor, a new high-level executive in an oil drilling firm, when he discovered that the firm was deceiving its investors. What should he do and how should he go about it? Presents the emergence of Taylor's suspicions about... View Details
Goodpaster, Kenneth E. "International Drilling Corp. (A)." Harvard Business School Case 382-111, January 1982. (Revised June 1983.)
- August 2013
- Case
Atento: Managing the Employee Lifecycle in Brazil
By: F. Asis Martinez-Jerez, Pablo Casas-Arce, Christopher D. Ittner and Joshua Petersel
Martinez-Jerez, F. Asis, Pablo Casas-Arce, Christopher D. Ittner, and Joshua Petersel. "Atento: Managing the Employee Lifecycle in Brazil." Harvard Business School Case 114-012, August 2013.
- September 2012
- Article
Vicarious Dishonesty: When Psychological Closeness Creates Distance from One's Moral Compass
By: F. Gino and A. Galinsky
In four studies employing multiple manipulations of psychological closeness, we found that feeling connected to another individual who engages in selfish or dishonest behavior leads people to vicariously justify the actions of this individual and to behave more... View Details
Gino, F., and A. Galinsky. "Vicarious Dishonesty: When Psychological Closeness Creates Distance from One's Moral Compass." Organizational Behavior and Human Decision Processes 119, no. 1 (September 2012): 15–26.
- March 2010
- Article
First, Get Your Feet Wet: The Effects of Learning from Direct and Indirect Experience on Team Creativity
By: F. Gino, L. Argote, E. Miron-Spektor and G. Todorova
Gino, F., L. Argote, E. Miron-Spektor, and G. Todorova. "First, Get Your Feet Wet: The Effects of Learning from Direct and Indirect Experience on Team Creativity." Organizational Behavior and Human Decision Processes 111, no. 2 (March 2010): 102–115.
- July 2007 (Revised September 2007)
- Module Note
Managing Networked Businesses: Summary Module
Offers pedagogical guidance for instructors teaching the summary module of Managing Networked Businesses, an elective course described in "Managing Networked Businesses: Course Overview for Educators." Also describes how the module materials can be adapted for use in... View Details
Eisenmann, Thomas R. "Managing Networked Businesses: Summary Module." Harvard Business School Module Note 808-003, July 2007. (Revised September 2007.)
- July 2001 (Revised January 2002)
- Case
Milcom: An External Partnership to Commercialize Military Technologies
Describes a promising start-up company that seeks partnerships with large military defense contractors to commercialize technology for civilian applications. View Details
Chesbrough, Henry W., and Anthony Massaro. "Milcom: An External Partnership to Commercialize Military Technologies." Harvard Business School Case 602-006, July 2001. (Revised January 2002.)
- October 2000 (Revised December 2000)
- Exercise
Participant and Leader Behavior: Group Decision Simulation (B)
This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
"Participant and Leader Behavior: Group Decision Simulation (B)." Harvard Business School Exercise 301-027, October 2000. (Revised December 2000.)
- October 2000 (Revised December 2000)
- Exercise
Participant and Leader Behavior: Group Decision Simulation (A)
This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
"Participant and Leader Behavior: Group Decision Simulation (A)." Harvard Business School Exercise 301-026, October 2000. (Revised December 2000.)
- June 2002
- Article
Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups
By: J. Polzer, L. P. Milton and W. B. Swann Jr.
Polzer, J., L. P. Milton, and W. B. Swann Jr. "Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups." Administrative Science Quarterly 47, no. 2 (June 2002): 296–324. (Winner of Academy of Management. Outstanding Publication in Organizational Behavior Award presented by Academy of Management.)
- February 1988 (Revised January 1990)
- Case
Government Redress of Market Imperfections: Procurement from Minority Firms
By: George C. Lodge
Lodge, George C. "Government Redress of Market Imperfections: Procurement from Minority Firms." Harvard Business School Case 388-108, February 1988. (Revised January 1990.)
- 01 Jun 1999
- News
Joel Bines
Joel Bines has a knack for inspiring others to take a chance on him. Time and again this hard-driving member of a close-knit Boston family has found himself succeeding in jobs for which he's had no prior experience. In each instance, he has drawn strength from the... View Details
Keywords: Eileen K. McCluskey