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      • November 1999 (Revised December 1999)
      • Case

      U.S. Government and Food Safety, The

      By: Ray A. Goldberg, Carin-Isabel Knoop and Hal Hogan
      Keywords: Business and Government Relations; Food; Safety; Food and Beverage Industry; Agriculture and Agribusiness Industry; United States
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      Goldberg, Ray A., Carin-Isabel Knoop, and Hal Hogan. "U.S. Government and Food Safety, The." Harvard Business School Case 900-014, November 1999. (Revised December 1999.)
      • 1999
      • Chapter

      Frequency Programs in Service Industries

      By: J. A. Deighton
      Keywords: Customer Focus and Relationships; Consumer Behavior; Service Industry
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      Deighton, J. A. "Frequency Programs in Service Industries." Chap. 24 in Handbook of Services Marketing and Management, edited by Dawn Iacobucci and Teresa A. Swartz, 401–407. Thousand Oaks, CA: Sage Publications, 1999.
      • 1999
      • Chapter

      A Safe Harbor: Social Psychological Factors Effecting Boundary Spanning in Work Teams

      By: A. Edmondson
      Keywords: Groups and Teams; Boundaries; Social Psychology; Safety
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      Edmondson, A. "A Safe Harbor: Social Psychological Factors Effecting Boundary Spanning in Work Teams." In Research on Groups and Teams, edited by B. Mannix, M. Neale, and R. Wageman, 179–200. Greenwich, CT: JAI Press, 1999.
      • October 1999
      • Case

      Agricultural Biotechnology Brief, 1999

      By: Forest L. Reinhardt and Jennifer Burns
      Keywords: Business and Government Relations; Environmental Sustainability; Agriculture and Agribusiness Industry; Biotechnology Industry
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      Reinhardt, Forest L., and Jennifer Burns. "Agricultural Biotechnology Brief, 1999." Harvard Business School Case 700-066, October 1999.
      • 1999
      • Chapter

      Mentoring and Diversity in Organizations: The Importance of Race and Gender in Work Relationships

      By: D. A. Thomas
      Keywords: Organizations; Employees; Diversity; Race; Gender; Relationships
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      Thomas, D. A. "Mentoring and Diversity in Organizations: The Importance of Race and Gender in Work Relationships." In Diversity in the Workplace: Issues and Perspectives, edited by A. Daly. NASW Press, National Association of Social Workers, 1999.
      • October 1999
      • Teaching Note

      Braun AG: The KF 40 Coffee Machine (Abridged) TN

      By: Kim B. Clark and Steven C. Wheelwright
      Teaching Note for a reprint. View Details
      Keywords: Product Development; Design; Markets; Decision Choices and Conditions; Reputation; Groups and Teams; Manufacturing Industry; Germany
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      Clark, Kim B., and Steven C. Wheelwright. "Braun AG: The KF 40 Coffee Machine (Abridged) TN." Harvard Business School Teaching Note 600-049, October 1999.
      • October 1999 (Revised October 2000)
      • Case

      Women's World Banking: Catalytic Change Through Networks

      By: James E. Austin and Susan Hamerling
      Describes the evolution of Women's World Banking, an international microfinance nonprofit promoting financial access for poor women. Explores the organization's development of different types of networks to achieve its mission. View Details
      Keywords: Mission and Purpose; History; Networks; Microfinance; Nonprofit Organizations; Gender; Growth and Development Strategy
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      Austin, James E., and Susan Hamerling. "Women's World Banking: Catalytic Change Through Networks." Harvard Business School Case 300-050, October 1999. (Revised October 2000.)
      • October 1999 (Revised March 2000)
      • Case

      HP Consumer Products Business Organization: Distributing Printers via the Internet

      By: Rajiv Lal, Kirthi Kalyanam, Shelby Mc Intyre and Edie Prescott
      In spring 1998, Pradeep Jotwani, vice president and general manager of the Consumer Products Business Organization of the Hewlett-Packard Co. (HP), was contemplating the increasing success of e-commerce and its implications for his division. The consumer products group... View Details
      Keywords: Decision Choices and Conditions; Marketing Channels; Business Processes; Problems and Challenges; Partners and Partnerships; Sales; Business Strategy; Information Technology; Consumer Products Industry
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      Lal, Rajiv, Kirthi Kalyanam, Shelby Mc Intyre, and Edie Prescott. "HP Consumer Products Business Organization: Distributing Printers via the Internet." Harvard Business School Case 500-021, October 1999. (Revised March 2000.)
      • 1999
      • Chapter

      Agents in Negotiations: Toward Testable Propositions

      By: T. Kurtzberg, D. Moore, K. L. McGinn and M. H. Bazerman
      Keywords: Negotiation Participants; Agency Theory
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      Kurtzberg, T., D. Moore, K. L. McGinn, and M. H. Bazerman. "Agents in Negotiations: Toward Testable Propositions." In Negotiating on Behalf of Others: Advice to Lawyers, Business Executives, Sports Agents, Diplomats, Politicians, and Everybody Else, edited by Robert Mnookin, Lawrence Susskind, and Pacey C. Foster, 283–298. Thousand Oaks, CA: SAGE Publications, 1999.
      • 1999
      • Chapter

      Rational Authority Allocation to an Agent

      By: M. H. Bazerman
      Keywords: Negotiation Participants; Agency Theory
      Citation
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      Bazerman, M. H. "Rational Authority Allocation to an Agent." In Negotiating on Behalf of Others, edited by Robert Mnookin and Lawrence Susskind. Thousand Oaks: Sage Publications, 1999.
      • Article

      The Formation and Role of Reputation and Litigation in the Auditor-Manager Relationship

      By: S. Datar and M. Alles
      Keywords: Reputation; Lawsuits and Litigation; Relationships; Management; Accounting Audits
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      Datar, S., and M. Alles. "The Formation and Role of Reputation and Litigation in the Auditor-Manager Relationship." Journal of Accounting, Auditing & Finance 14, no. 4 (Fall 1999): 401–428.
      • September 1999 (Revised July 2022)
      • Case

      The Goldman Sachs IPO

      By: Ashish Nanda, Malcolm S. Salter, Boris Groysberg and Sarah Matthews
      Addresses the proposed IPO and raises questions regarding how agency costs may rise or fall as Goldman converts from a private partnership to a public limited corporation. View Details
      Keywords: Initial Public Offering; Going Public; Corporate Governance; Agency Theory; Transformation; Financial Services Industry
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      Nanda, Ashish, Malcolm S. Salter, Boris Groysberg, and Sarah Matthews. "The Goldman Sachs IPO." Harvard Business School Case 800-016, September 1999. (Revised July 2022.)
      • September 1999
      • Case

      Hewlett-Packard Global Alliance Program (A): Alliance Strategy

      By: Rosabeth M. Kanter and Alida Zweidler-McKay
      Keywords: Alliances; Strategy; Computer Industry; Technology Industry
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      Kanter, Rosabeth M., and Alida Zweidler-McKay. "Hewlett-Packard Global Alliance Program (A): Alliance Strategy." Harvard Business School Case 300-014, September 1999.
      • September 1999
      • Case

      Hewlett-Packard Global Alliance Program (B): Managing Alliances

      By: Rosabeth M. Kanter
      Keywords: Alliances; Information Technology Industry
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      Kanter, Rosabeth M. "Hewlett-Packard Global Alliance Program (B): Managing Alliances." Harvard Business School Case 300-015, September 1999.
      • September 1999
      • Case

      Hewlett-Packard Global Alliance Program (C): Implementing Change

      By: Rosabeth M. Kanter and Alida Zweidler-McKay
      Keywords: Alliances; Change Management; Information Technology Industry
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      Kanter, Rosabeth M., and Alida Zweidler-McKay. "Hewlett-Packard Global Alliance Program (C): Implementing Change." Harvard Business School Case 300-016, September 1999.
      • September 1999 (Revised July 2006)
      • Case

      Juice Guys (A)

      By: Joseph B. Lassiter III, Sharon Lee Fox and Cynthia Rushmore Kuechle
      The case explores who the customers are for a new beverage product, their desires as customers for this product, and their desires when ordering this product from a local specialty store location. View Details
      Keywords: Entrepreneurship; Product Launch; Product Positioning; Customer Relationship Management; Consumer Behavior; Commercialization; Customer Satisfaction; Food and Beverage Industry
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      Lassiter, Joseph B., III, Sharon Lee Fox, and Cynthia Rushmore Kuechle. "Juice Guys (A)." Harvard Business School Case 800-122, September 1999. (Revised July 2006.)
      • September 1999 (Revised February 2004)
      • Case

      Juice Guys (B)

      By: Joseph B. Lassiter III, Sharon Lee Fox and Cynthia Rushmore Kuechle
      The case explores who the customers are for a new beverage product, their desires as customers for this product, and their desires when ordering this product from a local specialty store location. View Details
      Keywords: Entrepreneurship; Product Launch; Product Positioning; Customer Relationship Management; Consumer Behavior; Commercialization; Customer Satisfaction; Food and Beverage Industry
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      Lassiter, Joseph B., III, Sharon Lee Fox, and Cynthia Rushmore Kuechle. "Juice Guys (B)." Harvard Business School Case 800-123, September 1999. (Revised February 2004.)
      • September 1999 (Revised September 1999)
      • Case

      Convergys Corporation

      By: Stephen P. Bradley and Kelley Porter
      Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
      Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Service Industry
      Citation
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      Bradley, Stephen P., and Kelley Porter. "Convergys Corporation." Harvard Business School Case 700-042, September 1999. (Revised September 1999.)
      • September 1999
      • Case

      Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A)

      By: Stefan H. Thomke and Andrew Robertson
      Focuses on the ongoing competitive battles in the global home video game market that is estimated to exceed $15 billion by 1999 in the United States and Japan alone. Describes how Sega Enterprises has redesigned its development processes to create a revolutionary... View Details
      Keywords: Games, Gaming, and Gambling; Competitive Strategy; Technological Innovation; Growth and Development Strategy; Partners and Partnerships; Product Development; Business Growth and Maturation; Market Entry and Exit; Sales; Entertainment and Recreation Industry; Computer Industry
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      Thomke, Stefan H., and Andrew Robertson. "Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A)." Harvard Business School Case 600-028, September 1999.
      • September 1999 (Revised October 2000)
      • Case

      Eggrock Partners, LLC (A)

      By: Thomas J. DeLong, Myra M. Hart and Sharon Peyus
      Explores the challenges of choosing how to grow a professional services firm (PSF). Before developing a growth strategy, the partners need to agree on what business(es) the company should be in. Each of the three partners has differing views of what the company should... View Details
      Keywords: Entrepreneurship; Business or Company Management; Growth and Development Strategy; Business Model; Expansion; Business Processes; Industry Structures; Customer Focus and Relationships; Employees; Partners and Partnerships; Service Industry
      Citation
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      DeLong, Thomas J., Myra M. Hart, and Sharon Peyus. "Eggrock Partners, LLC (A)." Harvard Business School Case 800-047, September 1999. (Revised October 2000.)
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