EXECUTIVE Ability (Management) - Publications - Faculty & Research

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

have the time and space to focus on satisfying customers, many service organizations today are actually undermining their people's ability to serve. You must manage your customers. You must be deliberate... View Details

Keywords: by Deborah Blagg; Service

12 Aug 2008
Op-Ed

Google-Yahoo Ad Deal is Bad for Online Advertising

many advertisers that currently buy ads from Yahoo. The proposed deal would substantially reduce Yahoo's ability to offer competitive payments to Web site publishers seeking to show pay-per-click ads. Without Yahoo bidding against Google... View Details

Keywords: by Benjamin G. Edelman; Advertising; Publishing

01 May 2018
First Look

First Look at New Research and Ideas, May 1, 2018

addressed for a complete understanding of the moral mind. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52263 in press Academy of Management Perspectives Bounded Ethicality and Ethical Fading in Negotiations:... View Details

Keywords: Sean Silverthorne

11 Feb 2013
Research & Ideas

Neuroeconomics: Eyes, Brain, Business

field of neuromarketing, which uses brain-tracking tools to determine why consumers prefer some products over others. And there is neuroleadership, which applies neuroscience to management research. Looser is looking to integrate insights... View Details

Keywords: by Carmen Nobel

12 Jun 2019
Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

Entrepreneurs have an incredible backstop of management experience and wisdom available to them that, too often, they ignore. Why don’t startup founders make more use of their investors? Many entrepreneurs are hesitant to ask advice from... View Details

Keywords: by Julia Austin

11 Mar 2001
Research & Ideas

Digital Designs on the Inner City

for the creation of jobs and wealth among urban families. Moderator Randall Pinkett of M.I.T. Laboratory Anne Habiby, executive vice president of the Initiative for a Competitive Inner City, a national nonprofit founded by HBS professor... View Details

Keywords: by Dina Gerdeman

24 Nov 2014
Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

In a 2012 Harvard Business School case on corruption at German conglomerate Siemens AG, Peter Solmssen —brought in to clean house —reflects on how people approach a business bribe. "The stupid ones say, very simply, what are you going to do for me?" says Solmssen,... View Details

Keywords: by Michael Blanding

17 May 2011
First Look

First Look: May 17

Pay-for-Performance: Implications for the Strategic Compensation of Employees Authors:Ian Larkin, Lamar Pierce, and F. Gino Abstract Most research linking compensation to strategy relies on agency theory economics and focuses on executive... View Details

Keywords: Sean Silverthorne

10 Nov 2008
What Do You Think?

How Much Can You Ask of Your Customers?

encouraging, how and when we set overall rules for encouraging (volunteerism) and how we plan to assess, monitor, and manage need to (be) addressed." Alden Cushman added: "how information is collected, put into context,... View Details

Keywords: by Jim Heskett

03 Feb 2003
Research & Ideas

Homeland Security: A Ready-made Market

have," said Mark Cleverley, a senior solutions executive at IBM. "The CIA can talk to the INS," agreed Mark Hogan, vice president and general manager at BEA Government Systems, "but there... View Details

Keywords: by Julia Hanna; Service

12 Aug 2002
Op-Ed

Using Big Business to Fight Poverty

world's poor live in countries where governments lack either the will or the ability to raise living standards on their own. Financial assistance to such governments, therefore, has often not helped their neediest citizens. In fact, in... View Details

Keywords: by George C. Lodge

21 Nov 2005
Research & Ideas

Making Credibility Your Strongest Asset

was careful to build and test a prototype. His college radio show was small potatoes in terms of listeners, but he proved his ability to pull off the new concept. Finally, and perhaps most important, he rapidly built his own credibility... View Details

Keywords: by Michael Wheeler

15 Sep 2011
Research & Ideas

High Ambition Leadership

of the firm. There is substantial evidence for this: see Danny Miller and Isabelle Le Breton-Miller's book Managing for the Long Run: Lessons in Competitive Advantage from Great Family Businesses. These leaders also start with the... View Details

Keywords: by Martha Lagace

04 Apr 2019
Cold Call Podcast

Can Mark Zuckerberg Rebuild Trust in Facebook?

also the former chairman and chief executive officer of Medtronic. Bill, welcome. Bill George: Thank you. Good to be here. Kenny: I really appreciate you taking the time to talk about this case and we're happy to have you today because... View Details

Keywords: Re: Liangzong Ma

11 May 2011
Research & Ideas

Building a Better Board

real money," Kaufman says. "So who's going to tell Bill that we really like his ideas, but that his management style pisses people off? It can feel very risky for board members to think, 'If I pick on Bill, will he pick on... View Details

Keywords: by Carmen Nobel

26 Apr 2010
Research & Ideas

When Other Companies Compete Like Crazy, Dare to Be Different

preach the importance of differentiation; in our executive suites, we build our strategies around the concepts of differentiation. But when most consumers leave their homes to purchase something as prosaic as a bottle of shampoo or a... View Details

Keywords: by Sarah Jane Gilbert

03 Mar 2014
HBS Case

Decommoditizing the Canned Tomato

in the canned goods aisle of a stateside supermarket? That's one of the questions Mary L. Shelman, director of Harvard Business School's Agribusiness Program, explores in the case study Mutti S.p.a., coauthored with colleagues Senior Lecturer José B. Alvarez and... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness; Food & Beverage; Retail

07 Dec 2009
Research & Ideas

Government’s Positive Role in Kick-Starting Entrepreneurship

recession. The financial crisis opened the door to massive public interventions in the world's economies, in which the government served as venture capitalist. But these efforts focused on the most troubled and poorly managed firms in the... View Details

Keywords: by Sean Silverthorne; Technology

12 Nov 2001
Research & Ideas

Facing the New World Order

analysis are based on publicly available information, and also, and perhaps even more importantly, on our Chief Executive's survey we have conducted earlier this year. More than 4,500 Chief Executive Officers have responded to that... View Details

Keywords: by Staff

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

available during organizational development, and the conditions of its acquisition that all work together to create a powerful influence on management behavior and organizational culture." It is therefore imperative, Grossman argues, that... View Details

Keywords: by James E. Aisner

Publications