Publications

16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

is bilingual, acted as interpreter.) Staffing For Peak Occupancy For many restaurants, some nights of the week attract more customers than others. A bistro packed with customers on the weekend might be half empty on a Tuesday. For... View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

February 2020
Case

Drift: The First Sales Hire

By: Mark Roberge

David Cancel and Elias Torres, the co-founders of Drift, scaled their business to thousands of users and hundreds of thousands in revenue. However, they were falling short of the annual revenue target they communicated to the board of directors. Having scaled the... View Details

Keywords: Entrepreneurship; Growth Management; Salesforce Management; Selection and Staffing

September 2008
Teaching Note

Allston: Brand vs. Architecture (TN)

By: Christopher M. Gordon and Ben Creo

Teaching Note for [208079]. View Details

Keywords: Brands and Branding; Buildings and Facilities; Selection and Staffing; Massachusetts

Profile

Casey Gerald

Casey applied, and was accepted into, HBS’ deferred admission 2+2 program, using the two years of work experience to explore options in both social policy and business: the former, through staffing assignments at the Center for American... View Details

02 Jun 2003
What Do You Think?

What Can Aspiring Leaders Be Taught?

portion of faculty discussion and planning time as well in the coming months. Should the topics be addressed in separate courses staffed by those with substantial training in philosophy as well as management theory? Or should they be... View Details

Keywords: by James Heskett

05 Feb 2001
What Do You Think?

Do MBA Programs Face “The Innovator’s Dilemma”?

implemented by a new breed of educator, one that has had little to do with the traditional halls of ivy or institutions such as academic tenure. The Christensen defense to this educational competitive threat might be for traditional purveyors of management education to... View Details

Keywords: by James Heskett

Web

Strategic Plan | Information Technology

day-to-day work, will contribute to our success in supporting the HBS community and achieving our mission and vision. 1. Excel in Service Delivery 1.01: Faculty Consultation & Engagement Staffing 1.02: IT Project Execution 1.03: IT... View Details

January 24, 2025
Article

Behaviorally Designed Training Leads to More Diverse Hiring

By: Cansin Arslan, Edward H. Chang, Siri Chilazi, Iris Bohnet and Oliver P. Hauser

Many organizations have shown interest in increasing the diversity of their workforces for various reasons. Collectively, they have spent millions of dollars and countless employee hours on diversity training. Yet, there is little empirical evidence that such training... View Details

Keywords: Training; Diversity; Selection and Staffing; Behavior; Outcome or Result; Organizational Change and Adaptation

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June 2003 (Revised April 2004)
Case

Mercy Corps: Global Social Entrepreneurship (A)

By: Christopher A. Bartlett and Daniel F. Curran

Neal Keny-Guyer, CEO of Mercy Corps International, built his organization by following the advice of Theodore Roosevelt: "Be smart enough to hire good people and have sense enough to get out of their way." For eight years, Keny-Guyer helped Mercy Corps grow in size and... View Details

Keywords: Corporate Entrepreneurship; Globalization; Government and Politics; Selection and Staffing; Leadership; Organizational Structure; Opportunities; Afghanistan; Iraq

September 2000 (Revised December 2020)
Background Note

Identifying and Developing Capable Leaders

By: Clayton M. Christensen and Morgan McCall Jr

Presents a synopsis of High Flyers, by Morgan McCall. Offers a method for identifying and training managers with potential--to build management bench strength. View Details

Keywords: Leadership Development; Recruitment; Selection and Staffing; Human Resources; Talent and Talent Management

December 24, 2020
Article

How Businesses Can Find “Hidden Workers”

By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin and Ladan Davarzani

Even before the COVID-19 pandemic, low- and middle-skill workers struggled to find and retain steady work. Now, many of these workers are considered “essential,” while many others are unemployed and struggling to find work. As the pandemic eases throughout 2021,... View Details

Keywords: Health Pandemics; Employees; Selection and Staffing

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2021
Working Paper

Hunting for Talent: Firm-Driven Labor Market Search in the United States

By: Ines Black, Sharique Hasan and Rembrand Koning

This article analyzes the phenomenon of firm-driven labor market search—or outbound recruiting—where recruiters are increasingly “hunting for talent” rather than passively relying on workers to search for and apply to job vacancies. Our research methodology leverages... View Details

Keywords: Hiring; Referrals; Outbound Recruiting; Labor Markets; Selection and Staffing; Networks; Recruitment; Strategy; United States

SSRN

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November 2, 2015
Article

The Best Ways to Hire Salespeople

By: Frank V. Cespedes and Daniel Weinfurter

Companies typically spend more on hiring in sales than they do anywhere else in the firm. Average annual turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as... View Details

Keywords: Selection and Staffing; Salesforce Management; Retention

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February 1996
Case

Eastman Chemical Company: Building a Board from Scratch

By: Jay W. Lorsch and Samanta Graff

Eastman Chemical Co. spun off from Kodak in 1993. The CEO of Eastman, Earnest Deavenport did not want the new company's board any members of the Kodak board to include, so he initiated a deliberate and thorough process to build an entirely new board that he hoped would... View Details

Keywords: Corporate Governance; Management Teams; Selection and Staffing; Chemical Industry

June 2008
Article

Current State of Fellowship Hiring: Is a Universal Match Necessary? Is It Possible?

By: Christopher D. Harner, Anil S. Ranawat, Muriel Niederle, Alvin E. Roth, Peter J. Stern, Shepard R. Hurwitz, William Levine, G. Paul DeRosa and Serena S. Hu

Currently, approximately ninety percent of the six hundred twenty graduating orthopaedic residents are planning on entering a post-graduate fellowship. Since January of 2005, two of the largest fellowship match programs, Sports Medicine and Spine Surgery, were... View Details

Keywords: Medical Specialties; Recruitment; Selection and Staffing; Employment; Market Timing; Marketplace Matching; Health Industry

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January 2009
Supplement

Yieldex (B)

Yieldex CEO Tom Shields was hired by the company's technical founder, Doug Cosman, in October 2007. One of Shields' top priorities is finding a vice president of engineering to manage the company's software development efforts. Shields and Costman disagree about the... View Details

Keywords: Selection and Staffing; Applications and Software; Engineering; Decision Choices and Conditions; Product Development; Information Technology Industry

September 2007 (Revised March 2009)
Exercise

Pitch Yourself!

By: Thomas J. Steenburgh and Michael I. Norton

Helps students develop an elevator pitch for their most important asset—themselves. Before class students are asked to interview a potential employer and to develop preliminary elevator pitches. Once in class, students work through an exercise that helps them refine... View Details

Keywords: Spoken Communication; Selection and Staffing; Job Interviews; Marketing; Personal Development and Career