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  • December 1986 (Revised November 1990)
  • Case

Club Med (B)

Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high.... View Details
Keywords: Globalized Firms and Management; Retention; Recruitment; Cross-Cultural and Cross-Border Issues; Tourism Industry; United States
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  • April 2021 (Revised August 2024)
  • Case

The Turnaround at Ford Motor Company

By: Amy C. Edmondson and Olivia Jung
This case describes the corporate turnaround of the Ford Motor Company under the charismatic leadership of Alan Mulally. Ford was in deep trouble in the early 2000s as its prices and debt ratings plummeted and employee morale suffered. In 2006, the company anticipated... View Details
Keywords: Turnaround; Transformation; Restructuring; Organizational Culture; Leading Change; Performance Improvement; Auto Industry; North America
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  • September 2003
  • Case

Upromise 2002

By: William A. Sahlman
Describes a set of decisions confronting the senior management of a company that has established a loyalty rewards program allocating cash to tax-advantaged college savings accounts for participants. The company has recruited a new CEO and needs to raise additional... View Details
Keywords: Corporate Entrepreneurship; Venture Capital; Management Teams; Capital; Internet and the Web; Decisions
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  • 10 Sep 2015
  • Blog Post

Why We Recruit: EF Education First

Why We Recruit is a series of interviews with our recruiting partners covering everything from their experience working with HBS to what they would like students to know. Each week, we will release a new... View Details
  • March 2021
  • Supplement

Applied: Using Behavioral Science to Debias Hiring (B)

By: Ashley Whillans and Jeff Polzer
At the end of 2018, Applied faced questions of stakeholder management and scale. Glazebrook wanted clients to get rid of CVs altogether. To do this, they would have to help hiring managers and recruiters easily build task-based assessments of the skills that their... View Details
Keywords: Hiring; Bias; Behavioral Science; Selection and Staffing; Prejudice and Bias; Information Technology; Competency and Skills
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  • 12 Nov 2014
  • News

How to fix the broken market for middle-class jobs

  • November 2021 (Revised December 2024)
  • Case

Kermit PPI

By: Kyle Myers, Matt Grennan and Sarah Mehta
Launched in 2011, Kermit PPI helped hospitals save money on expensive orthopedic implants and devices by enabling them to renegotiate their contracts with device manufacturers and better monitor compliance. In 2021, as they look to grow, they are entertaining two... View Details
Keywords: Health; Health Care and Treatment; Strategy; Expansion; Information Technology; Applications and Software; Supply Chain; Supply Chain Management; Contracts; Health Industry; Technology Industry; Medical Devices and Supplies Industry; United States; Maryland
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  • 23 Sep 2021
  • News

AI Use in Hiring Means Women with Employment Gaps Get Overlooked

  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • 21 May 2024
  • Cold Call Podcast

The Importance of Trust for Managing through a Crisis

Keywords: Re: Sandra J. Sucher; Tourism
  • 26 Sep 2016
  • Blog Post

An Interview with Corporate Relations Director, Kurt Piemonte

Tell us about your role at HBS. There are two main aspects of my role at HBS — one is to assist MBA students with their job searches and career planning, and the other is to aid companies in their recruiting efforts. I focus on... View Details
Keywords: All Industries
  • 09 Jan 2014
  • Blog Post

Looking back on 1st semester and looking forward to 2nd semester

In just a couple short weeks, the second semester will have started and for many students, internship recruiting will be underway. It’s almost strange to think of how quickly the first few months went by. Many aspects about the experience... View Details
  • 30 Mar 2022
  • News

To Retain Employees, Support Their Passions Outside Work

  • 25 Nov 2014
  • Blog Post

Checking out Dublin's Tech Scene

offices of Dropbox, Google and Twitter. It was great to meet HBS alumni and recruiters at their place of work and to see that the cultures of these firms are alive and well while incorporating the Dublin vibe. As for the Web Summit, HBS... View Details
  • 28 Aug 2013
  • News

From Google to Campbell's Soup, more perks for employees

  • March 2023
  • Case

Interior Collab

By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
After venture capital-funded online interior design agency Homepolish collapsed, its former freelance designers met to discuss next steps. The bitter experience led some of them to create a workers’ collaborative called Interior Collab. The founding members needed to... View Details
Keywords: Business Exit or Shutdown; Business Model; Entrepreneurship; Human Capital; Growth and Development Strategy; Cooperative Ownership; Employee Ownership; Trust; Service Industry; Technology Industry; United States; New York (city, NY)
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  • 22 Nov 2010
  • News

How to Give Away Your Money More Effectively

  • Clubs

Tech Club

Keywords: Entertainment / Media / Sports; Technology; Entrepreneurship
  • December 2008 (Revised March 2017)
  • Case

Clutch Group - Should Abhi Shah Grab This Opportunity?

By: Daniel J. Isenberg
Abhi Shah ('06) co-founding CEO of Clutch Group in the US and Bangalore, must decide whether to risk a law suit by recruiting an entire legal services team from a large US corporation. His decision and how he implements it will have a dramatic impact on the legal... View Details
Keywords: Decisions; Lawsuits and Litigation; Business Startups; Legal Services Industry; Bangalore; United States
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  • June 2003
  • Case

Peabody Simpson at the Crossroads

By: Rajiv Lal, Nitin Nohria and Leslie Freeman
Three managing directors at Peabody Simpson had just returned from a firm-wide recruiting event at Columbia University, which they had covered together, as all were alumni. They were commiserating about having to submit revised forecasts to their division heads by the... View Details
Keywords: Forecasting and Prediction; Capital Budgeting; Recruitment; Reports; Organizational Design
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