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  • All HBS Web  (12,444)
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  • All HBS Web  (12,444)
    • People  (21)
    • News  (3,907)
    • Research  (7,214)
    • Events  (76)
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  • 2019
  • Chapter

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Citation
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Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Chap. 12 in Sharing Economy: Making Supply Meet Demand. Vol. 6, edited by Ming Hu, 249–278. Springer Series in Supply Chain Management. Cham, Switzerland: Springer, 2019.
  • June 1987 (Revised May 1992)
  • Case

Carolina Power & Light Co.: Customer and Operating Services Group

By: Frank V. Cespedes
Keywords: Customer Relationship Management; Energy Industry; United States
Citation
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Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
  • 10 Jan 2019
  • Cold Call Podcast

Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?

Keywords: Re: Jeffrey F. Rayport
  • 31 Jul 2024

Take30 Impact Series: Diverse Alumni in Marketing and PE Operations

Take 30 minutes out of your day to learn about how one alum is making an impact after HBS. We’ll touch on their experience as a student, their career path, and personal journey since graduating. On this episode, we feature Milagros "Millie" Carter (MBA 2013), Vice... View Details
  • July 1997
  • Article

Two New FASB Standards: Reporting Comprehensive Income and Operating Segment Disclosures

By: David F. Hawkins
Citation
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Hawkins, David F. "Two New FASB Standards: Reporting Comprehensive Income and Operating Segment Disclosures." Accounting Bulletin, no. 54 (July 1997).
  • June 1985
  • Case

Lex Service PLC (B): The Gate Array Project--First Year of Operations

Citation
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Hertenstein, Julie H. "Lex Service PLC (B): The Gate Array Project--First Year of Operations." Harvard Business School Case 185-169, June 1985.
  • May 2021
  • Supplement

Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version

By: Joseph B. Fuller and Christopher Payton
On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details
Keywords: Growth and Development Strategy; Internet and the Web; Business Startups; Service Operations; Mobile and Wireless Technology; Service Industry; New York (city, NY); Boston
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Fuller, Joseph B., and Christopher Payton. "Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version." Harvard Business School Spreadsheet Supplement 321-707, May 2021.
  • September 2016 (Revised August 2018)
  • Supplement

United Airlines: More Out-and-Back Flying?: Case Supplement #1

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data. View Details
Keywords: Service; Service Excellence; Service Management; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States
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Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)
  • 22 Mar 2006
  • Lecture

Political Control and Operational Command: Building a Balanced Disaster Control System

By: Dutch Leonard and Arnold M. Howitt
Keywords: Government and Politics; Operations
Citation
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Leonard, Dutch, and Arnold M. Howitt. "Political Control and Operational Command: Building a Balanced Disaster Control System." Lecture at the U.S. Senate Homeland Security and Governmental Affairs Committee, United States Senate, Committee on Homeland Security and Governmental Affairs, March 22, 2006.
  • April 2004
  • Article

The Impact of Operational Failures on Hospital Nurses and Their Patients

By: A. L. Tucker
Keywords: Operations; Failure; Health
Citation
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Related
Tucker, A. L. "The Impact of Operational Failures on Hospital Nurses and Their Patients." Journal of Operations Management 22, no. 2 (April 2004).

    An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis

    With Christopher Handscomb, Deepak Mahadevan, Lars Schor, Marcus Sieberer, and Suraj Srinivasan.  McKinsey and Company, June 25, 2020.
     View Details
    • August 2023 (Revised May 2024)
    • Case

    Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations

    By: Satish Tadikonda and Amanda McEwen
    The success or failure of Dicerna Pharmaceuticals (Dicerna) as an emerging pharmaceutical company would likely hinge on its lead drug candidate Nedosiran and the company’s ability to see it successfully through clinical development. Ralf Rosskamp, Chief Medical... View Details
    Keywords: Business Strategy; Health Testing and Trials; Product Development; Governing Rules, Regulations, and Reforms; Pharmaceutical Industry
    Citation
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    Tadikonda, Satish, and Amanda McEwen. "Dicerna Pharmaceuticals: Decision Making in Clinical Trial Design and Operations." Harvard Business School Case 824-018, August 2023. (Revised May 2024.)
    • 26 Jan 2021

    College Programs Series: Operating Companies and the Value of an MBA

    Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to students interested in working in operating companies prior to their... View Details
    • December 2012
    • Supplement

    Home Essentials: Building a Global Service Business with Local Operations (CW)

    By: Lynda M. Applegate and William R. Kerr
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    Applegate, Lynda M., and William R. Kerr. "Home Essentials: Building a Global Service Business with Local Operations (CW)." Harvard Business School Spreadsheet Supplement 813-702, December 2012.
    • 1995
    • Chapter

    Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals

    By: Kenneth A. Froot and James R. Hines Jr.
    Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
    Citation
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    Froot, Kenneth A., and James R. Hines Jr. "Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals." Chap. 10 in The Effects of Taxation on Multinational Corporations, edited by Martin S. Feldstein, James R. Hines Jr., and G. Hubbard, 277–312. University of Chicago Press, 1995. (Also featured in The NBER Digest, November 1994. Revised from NBER Working Paper No. 4924.)
    • 1995
    • Chapter

    The Tax Treatment of Interest and the Operations of U.S. Multinationals

    By: Kenneth A. Froot
    Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
    Citation
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    Related
    Froot, Kenneth A. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
    • 1995
    • Chapter

    The Tax Treatment of Interest and the Operations of U.S. Multinationals

    By: K. Froot and J. Hines
    Keywords: Multinational Firms and Management; Taxation; Interest Rates; United States
    Citation
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    Related
    Froot, K., and J. Hines. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
    • February 2008
    • Article

    Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials

    By: Robert S. Huckman and Darren Zinner
    Keywords: Performance; Operations; Learning; Management; Health
    Citation
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    Huckman, Robert S., and Darren Zinner. "Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials." Strategic Management Journal 29, no. 2 (February 2008): 173–193.
    • 2018
    • Chapter

    Behavioral Empirics and Field Experiments

    By: Maria Ibanez and Bradley R. Staats
    As the study of behavioral operations has continued to grow, an increasing number of researchers are turning to the field (e.g., conducting observational studies or natural or field experiments) to push deeper in order to find the answers to relevant behavioral... View Details
    Keywords: Behavioral Operations; Empirical Operations; Empirical Operations Management; Field Experiments; Behavior; Operations; Management; Research
    Citation
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    Ibanez, Maria, and Bradley R. Staats. "Behavioral Empirics and Field Experiments." In The Handbook of Behavioral Operations, edited by Karen Donohue, Elena Katok, and Stephen Leider, 121–148. Hoboken, NJ: John Wiley & Sons, 2018.
    • August 1995
    • Case

    Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change"

    By: Richard F. Meyer
    Keywords: Tourism Industry
    Citation
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    Related
    Meyer, Richard F. Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change". Harvard Business School Case 296-015, August 1995.
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