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  • All HBS Web  (12,443)
    • People  (21)
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  • June 1987 (Revised May 1992)
  • Case

Carolina Power & Light Co.: Customer and Operating Services Group

By: Frank V. Cespedes
Keywords: Customer Relationship Management; Energy Industry; United States
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Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
  • 31 Jul 2024

Take30 Impact Series: Diverse Alumni in Marketing and PE Operations

Take 30 minutes out of your day to learn about how one alum is making an impact after HBS. We’ll touch on their experience as a student, their career path, and personal journey since graduating. On this episode, we feature Milagros "Millie" Carter (MBA 2013), Vice... View Details
  • April 2008 (Revised October 2008)
  • Supplement

TD Canada Trust (C): Translating the Service Model to Service Operations

By: Dennis Campbell and Brent Kazan
Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada
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Campbell, Dennis, and Brent Kazan. "TD Canada Trust (C): Translating the Service Model to Service Operations." Harvard Business School Supplement 108-055, April 2008. (Revised October 2008.)
  • June 2007 (Revised October 2007)
  • Case

Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein
Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details
Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston
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Bohmer, Richard M.J., F. Warren McFarlan, and Julia Rose Adler-Milstein. "Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center." Harvard Business School Case 607-150, June 2007. (Revised October 2007.)
  • August 2000
  • Supplement

A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000

A classroom appearance dated March 16, 2000, at Harvard Business School, by Dirk McMahon, head of Ground Operations at Northwest Airlines. View Details
Keywords: Operations; Air Transportation Industry
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Hallowell, Roger H. "A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000." Harvard Business School Video Supplement 801-802, August 2000.
  • May 2021
  • Supplement

Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version

By: Joseph B. Fuller and Christopher Payton
On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details
Keywords: Growth and Development Strategy; Internet and the Web; Business Startups; Service Operations; Mobile and Wireless Technology; Service Industry; New York (city, NY); Boston
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Fuller, Joseph B., and Christopher Payton. "Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version." Harvard Business School Spreadsheet Supplement 321-707, May 2021.
  • April 2004
  • Article

The Impact of Operational Failures on Hospital Nurses and Their Patients

By: A. L. Tucker
Keywords: Operations; Failure; Health
Citation
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Tucker, A. L. "The Impact of Operational Failures on Hospital Nurses and Their Patients." Journal of Operations Management 22, no. 2 (April 2004).
  • 04 Nov 2015
  • Working Paper Summaries

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

Keywords: by Hummy Song, Robert S. Huckman & Jason R. Barro; Health
  • December 1989 (Revised February 1990)
  • Case

Sun Microsystems and the UNIX Operating System: Creation of a Standard?

By: Steven C. Wheelwright
Keywords: Software; Computer Industry
Citation
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Wheelwright, Steven C. "Sun Microsystems and the UNIX Operating System: Creation of a Standard?" Harvard Business School Case 690-039, December 1989. (Revised February 1990.)
  • Video

Perspectives on the COVID-19 Pandemic: Operational Lessons for Managing the Pandemic

  • 1995
  • Chapter

The Tax Treatment of Interest and the Operations of U.S. Multinationals

By: Kenneth A. Froot
Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
Citation
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Froot, Kenneth A. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
  • 1995
  • Chapter

The Tax Treatment of Interest and the Operations of U.S. Multinationals

By: K. Froot and J. Hines
Keywords: Multinational Firms and Management; Taxation; Interest Rates; United States
Citation
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Froot, K., and J. Hines. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
  • September 2016 (Revised August 2018)
  • Supplement

United Airlines: More Out-and-Back Flying?: Case Supplement #1

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data. View Details
Keywords: Service; Service Excellence; Service Management; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States
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Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)
  • 26 Jan 2021

College Programs Series: Operating Companies and the Value of an MBA

Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to students interested in working in operating companies prior to their... View Details
  • 2006
  • Working Paper

Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning

In most organizations, supply chain planning is a cross-functional effort. Functional areas such as sales, marketing, finance, and operations traditionally specialize in portions of the planning activities, which results in conflicts over expectations, preferences, and... View Details
Keywords: Supply Chain Management; Planning
Citation
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Oliva, Rogelio, and Noel Watson. "Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning." Harvard Business School Working Paper, No. 07-001, July 2006. (Revised October 2006, July 2008, February 2009.)
  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
Citation
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Tucker, Anita L., W. Scott Heisler, and Laura D. Janisse. "Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals." Permanente Journal 18, no. 3 (Summer 2014): 33–41.
  • February 1980 (Revised September 1994)
  • Case

General Electric Co.: The Executive Manpower Operation -- David Orselet

By: Wickham Skinner and David C. Rikert
Keywords: Leadership Development
Citation
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Skinner, Wickham, and David C. Rikert. "General Electric Co.: The Executive Manpower Operation -- David Orselet." Harvard Business School Case 680-122, February 1980. (Revised September 1994.)
  • July 1997
  • Article

Two New FASB Standards: Reporting Comprehensive Income and Operating Segment Disclosures

By: David F. Hawkins
Citation
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Hawkins, David F. "Two New FASB Standards: Reporting Comprehensive Income and Operating Segment Disclosures." Accounting Bulletin, no. 54 (July 1997).
  • June 1985
  • Case

Lex Service PLC (B): The Gate Array Project--First Year of Operations

Citation
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Hertenstein, Julie H. "Lex Service PLC (B): The Gate Array Project--First Year of Operations." Harvard Business School Case 185-169, June 1985.
  • August 1995
  • Case

Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change"

By: Richard F. Meyer
Keywords: Tourism Industry
Citation
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Meyer, Richard F. Travelex: "The World's Largest Operator of Passenger Terminal Bureaux de Change". Harvard Business School Case 296-015, August 1995.
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