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  • All HBS Web  (12,447)
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  • Research Summary

2. Acquisitions of Industrial Units and the Evolution of Operational Performance across the Firm

Abstract: Manufacturing firms frequently expand their production capacity through the acquisition of industrial units. How are the existing units in the acquirer company affected by the acquisition of another facility? I argue that two important... View Details
  • 2019
  • Chapter

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Citation
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Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Chap. 12 in Sharing Economy: Making Supply Meet Demand. Vol. 6, edited by Ming Hu, 249–278. Springer Series in Supply Chain Management. Cham, Switzerland: Springer, 2019.
  • June 1987 (Revised May 1992)
  • Case

Carolina Power & Light Co.: Customer and Operating Services Group

By: Frank V. Cespedes
Keywords: Customer Relationship Management; Energy Industry; United States
Citation
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Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
  • 31 Jul 2024

Take30 Impact Series: Diverse Alumni in Marketing and PE Operations

Take 30 minutes out of your day to learn about how one alum is making an impact after HBS. We’ll touch on their experience as a student, their career path, and personal journey since graduating. On this episode, we feature Milagros "Millie" Carter (MBA 2013), Vice... View Details
  • September 2016 (Revised August 2018)
  • Supplement

United Airlines: More Out-and-Back Flying?: Case Supplement #1

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data. View Details
Keywords: Service; Service Excellence; Service Management; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States
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Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)
  • August 2000
  • Supplement

A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000

A classroom appearance dated March 16, 2000, at Harvard Business School, by Dirk McMahon, head of Ground Operations at Northwest Airlines. View Details
Keywords: Operations; Air Transportation Industry
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Hallowell, Roger H. "A Conversation with Dirk McMahon: Head of Ground Operations at Northwest Airlines, March 16, 2000." Harvard Business School Video Supplement 801-802, August 2000.
  • 22 Mar 2006
  • Lecture

Political Control and Operational Command: Building a Balanced Disaster Control System

By: Dutch Leonard and Arnold M. Howitt
Keywords: Government and Politics; Operations
Citation
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Leonard, Dutch, and Arnold M. Howitt. "Political Control and Operational Command: Building a Balanced Disaster Control System." Lecture at the U.S. Senate Homeland Security and Governmental Affairs Committee, United States Senate, Committee on Homeland Security and Governmental Affairs, March 22, 2006.

    An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis

    With Christopher Handscomb, Deepak Mahadevan, Lars Schor, Marcus Sieberer, and Suraj Srinivasan.  McKinsey and Company, June 25, 2020.
     View Details
    • May 2021
    • Supplement

    Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version

    By: Joseph B. Fuller and Christopher Payton
    On a mission to "automate the on-demand economy," Harvard Business School classmates Marcela Sapone and Jessica Beck launched Hello Alfred in 2013 to provide subscribers with an "Alfred" to complete various chores for a monthly fee. In early 2016, the company has built... View Details
    Keywords: Growth and Development Strategy; Internet and the Web; Business Startups; Service Operations; Mobile and Wireless Technology; Service Industry; New York (city, NY); Boston
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    Fuller, Joseph B., and Christopher Payton. "Hello Alfred: Come Home Happy — Operating the Business Model Exercise, Instructor Version." Harvard Business School Spreadsheet Supplement 321-707, May 2021.
    • April 2004
    • Article

    The Impact of Operational Failures on Hospital Nurses and Their Patients

    By: A. L. Tucker
    Keywords: Operations; Failure; Health
    Citation
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    Tucker, A. L. "The Impact of Operational Failures on Hospital Nurses and Their Patients." Journal of Operations Management 22, no. 2 (April 2004).
    • April 2008 (Revised October 2008)
    • Supplement

    TD Canada Trust (C): Translating the Service Model to Service Operations

    By: Dennis Campbell and Brent Kazan
    Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada
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    Campbell, Dennis, and Brent Kazan. "TD Canada Trust (C): Translating the Service Model to Service Operations." Harvard Business School Supplement 108-055, April 2008. (Revised October 2008.)
    • December 2012
    • Supplement

    Home Essentials: Building a Global Service Business with Local Operations (CW)

    By: Lynda M. Applegate and William R. Kerr
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    Applegate, Lynda M., and William R. Kerr. "Home Essentials: Building a Global Service Business with Local Operations (CW)." Harvard Business School Spreadsheet Supplement 813-702, December 2012.
    • 1995
    • Chapter

    Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals

    By: Kenneth A. Froot and James R. Hines Jr.
    Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
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    Froot, Kenneth A., and James R. Hines Jr. "Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals." Chap. 10 in The Effects of Taxation on Multinational Corporations, edited by Martin S. Feldstein, James R. Hines Jr., and G. Hubbard, 277–312. University of Chicago Press, 1995. (Also featured in The NBER Digest, November 1994. Revised from NBER Working Paper No. 4924.)
    • June 2007 (Revised October 2007)
    • Case

    Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

    By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein
    Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details
    Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston
    Citation
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    Bohmer, Richard M.J., F. Warren McFarlan, and Julia Rose Adler-Milstein. "Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center." Harvard Business School Case 607-150, June 2007. (Revised October 2007.)
    • 26 Jan 2021

    College Programs Series: Operating Companies and the Value of an MBA

    Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to students interested in working in operating companies prior to their... View Details
    • 1995
    • Chapter

    The Tax Treatment of Interest and the Operations of U.S. Multinationals

    By: Kenneth A. Froot
    Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
    Citation
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    Related
    Froot, Kenneth A. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
    • 1995
    • Chapter

    The Tax Treatment of Interest and the Operations of U.S. Multinationals

    By: K. Froot and J. Hines
    Keywords: Multinational Firms and Management; Taxation; Interest Rates; United States
    Citation
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    Related
    Froot, K., and J. Hines. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
    • 04 Nov 2015
    • Working Paper Summaries

    Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

    Keywords: by Hummy Song, Robert S. Huckman & Jason R. Barro; Health
    • December 1989 (Revised February 1990)
    • Case

    Sun Microsystems and the UNIX Operating System: Creation of a Standard?

    By: Steven C. Wheelwright
    Keywords: Software; Computer Industry
    Citation
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    Related
    Wheelwright, Steven C. "Sun Microsystems and the UNIX Operating System: Creation of a Standard?" Harvard Business School Case 690-039, December 1989. (Revised February 1990.)
    • Video

    Perspectives on the COVID-19 Pandemic: Operational Lessons for Managing the Pandemic

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