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    • All HBS Web  (2,974)
      • Faculty Publications  (397)

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      • 2005
      • Class Lecture

      Creating Customer-Centric Cultures: Lessons from High-Performance Organizations

      By: Rohit Deshpandé
      Keywords: Customer Focus and Relationships; Organizational Culture
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      Deshpandé, Rohit. "Creating Customer-Centric Cultures: Lessons from High-Performance Organizations." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 107XC.)
      • January 2005
      • Article

      The University and the Start-Up: Lessons from the Past Two Decades

      By: Josh Lerner
      Keywords: Higher Education; Learning
      Citation
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      Lerner, Josh. "The University and the Start-Up: Lessons from the Past Two Decades." Special Issue in Honor of Edwin Mansfield Journal of Technology Transfer 30 (January 2005): 49–56.
      • 24 Oct 2004 - 27 Oct 2004
      • Conference Presentation

      Empirical Research in Software Deveopment: Lessons from the Field

      By: Alan MacCormack
      Keywords: Research; Applications and Software; Product Development
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      MacCormack, Alan. "Empirical Research in Software Deveopment: Lessons from the Field." In Empirical Research in New Product Development. Paper presented at the INFORMS Annual Meeting, Denver, CO, October 24–27, 2004.
      • 2004
      • Chapter

      Developing 'Leaders of Character': Lessons from West Point

      By: Scott Snook and Rakesh Khurana
      Keywords: Leadership Development; Trust
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      Snook, Scott, and Rakesh Khurana. "Developing 'Leaders of Character': Lessons from West Point." In Leadership and Governance from the Inside Out, edited by Robert Gandossy and Jeffrey Sonnenfeld. New York: John Wiley & Sons, 2004.
      • August 2004 (Revised December 2005)
      • Case

      Li Ka-Shing

      By: Nitin Nohria and Bridget Gurtler
      From his humble beginnings in China as a teacher's son, a refugee, and later as a salesman, Li provides a lesson in integrity and adaptability. Through hard work, and a reputation for remaining true to his internal moral compass, he was able to build a business empire... View Details
      Keywords: Leadership Development; Corporate Entrepreneurship; Leadership Style; Success; Business Conglomerates; Ethics; Values and Beliefs; China
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      Nohria, Nitin, and Bridget Gurtler. "Li Ka-Shing." Harvard Business School Case 405-026, August 2004. (Revised December 2005.)
      • May 2004
      • Article

      Management Lessons from Mars

      By: Alan MacCormack
      Keywords: Management; Learning
      Citation
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      MacCormack, Alan. "Management Lessons from Mars." Forethought. Harvard Business Review 82, no. 5 (May 2004): 18–19.
      • March 2004
      • Case

      L.L. Bean: A Search for Growth

      By: Rajiv Lal, Walter J. Salmon and James Weber
      In mid-2003, CEO Chris McCormick felt L.L. Bean was in a good position to begin to grow again. For nearly 90 years, the company sold clothing and gear for outdoor enthusiasts through its catalogs and a single retail store in Freeport, Maine. In the three decades prior... View Details
      Keywords: Business History; Restructuring; Growth and Development Strategy; Cost Management; Sales; Performance Improvement; Diversification; Distribution Channels; Resignation and Termination; Retail Industry; Web Services Industry
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      Lal, Rajiv, Walter J. Salmon, and James Weber. "L.L. Bean: A Search for Growth." Harvard Business School Case 504-080, March 2004.
      • March 2004 (Revised April 2004)
      • Background Note

      Seeing What's on Red Auerbach's Mind

      By: Joseph B. Lassiter III and John T. Gourville
      Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details
      Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry
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      Lassiter, Joseph B., III, and John T. Gourville. "Seeing What's on Red Auerbach's Mind." Harvard Business School Background Note 804-160, March 2004. (Revised April 2004.)
      • February 2004
      • Case

      The Making of Verizon

      By: Rosabeth M. Kanter, Douglas A Raymond and Ryan Raffaelli
      Through a series of mergers, Ivan Seidenberg, Verizon chairman and CEO, successfully shared the co-CEO title twice while building the largest telecom company in the United States. The strong and complementary cultures of the companies that Seidenberg and a key group of... View Details
      Keywords: Mergers and Acquisitions; Change Management; Transition; Leading Change; Organizational Culture; Risk Management; Telecommunications Industry; United States
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      Kanter, Rosabeth M., Douglas A Raymond, and Ryan Raffaelli. "The Making of Verizon." Harvard Business School Case 303-131, February 2004.
      • 2004
      • Other Paper

      Consumer-Driven Health Care: Lessons from Switzerland

      By: R. E. Herzlinger
      Citation
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      Herzlinger, R. E. "Consumer-Driven Health Care: Lessons from Switzerland."
      • 2004
      • Other Teaching and Training Material

      Great Negotiator 2002: Lakhdar Brahimi

      By: James K. Sebenius and Kristin Schneeman

      The Program on Negotiation honored Ambassador Brahimi in events on October 2, 2002. These began with an in-depth faculty-moderated discussion with a group of students, faculty, and guests at Harvard Business School. On the evening of the 2nd, Ambassador Brahimi... View Details

      Keywords: Negotiation; Learning; Strategy; Afghanistan
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      Sebenius, James K., and Kristin Schneeman. "Great Negotiator 2002: Lakhdar Brahimi." Program on Negotiation at Harvard Law School, 2004. Video. (DVD.)
      • 2003
      • Chapter

      Management in Perspective: Lessons Learned from Harvard Business School

      By: D. Quinn Mills and Franziska Zellweger
      Keywords: Management
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      Mills, D. Quinn, and Franziska Zellweger. "Management in Perspective: Lessons Learned from Harvard Business School." In E-Learning an Hochschulen. An Beispielen lernen, edited by Dieter Euler and Karl Wilbers, 89–96. Switzerland: Institut für Wirtschaftspädagogik, 2003, German ed.
      • November 2003
      • Supplement

      P&G Japan: The SK-II Globalization Project

      By: Christopher A. Bartlett
      Paolo de Cesare and A.G. Lafley review the strategic and organizational challenges they face in deciding whether to make the prestigious Japanese beauty product, SK-II, a global brand. In a three-part videotaped interview, they discuss the challenges, reveal the... View Details
      Keywords: Globalization; Brands and Branding; Organizational Structure; Strategy; Decision Choices and Conditions; Beauty and Cosmetics Industry; Consumer Products Industry; Japan
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      Bartlett, Christopher A. "P&G Japan: The SK-II Globalization Project." Harvard Business School Video Supplement 304-803, November 2003.
      • August 2003 (Revised June 2005)
      • Case

      Royal Bank of Scotland, The: Masters of Integration

      By: Nitin Nohria and James Weber
      Describes the acquisition of Nat West by Royal Bank of Scotland. Describes the strategic rationale for the acquisition and the process by which the integration of the two banks was accomplished. The acquisition is remarkable for how successful it was, given the typical... View Details
      Keywords: Mergers and Acquisitions; Integration; Banks and Banking; Success; Banking Industry; Scotland
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      Nohria, Nitin, and James Weber. "Royal Bank of Scotland, The: Masters of Integration." Harvard Business School Case 404-026, August 2003. (Revised June 2005.)
      • Article

      Capital and Control: Lessons from Malaysia

      By: Rawi Abdelal and Laura Alfaro
      Keywords: Capital; Malaysia
      Citation
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      Abdelal, Rawi, and Laura Alfaro. "Capital and Control: Lessons from Malaysia." Challenge 46, no. 4 (July–August 2003): 36–53. (Also published in French as "Contrôle des capitaux: les enseignements de l’expérience malaisienne." Problèmes économiques, no. 2,837 (December 2003), pp. 21-28.)
      • April 2003 (Revised November 2003)
      • Case

      Tom Tierney's Reflections

      By: Ashish Nanda
      The case writers began taking notes on Thomas (Tom) Tierney's life experiences and the lessons that he has derived from them based on his presentations at several Harvard Business School MBA and executive education seminars during 2000 through 2002. This was followed... View Details
      Keywords: Personal Development and Career
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      Nanda, Ashish, Kelley Elizabeth Morrell, and Monica Mullick. "Tom Tierney's Reflections." Harvard Business School Case 903-127, April 2003. (Revised November 2003.)
      • January 2003 (Revised August 2005)
      • Case

      CareGroup

      By: F. Warren McFarlan and Robert D. Austin
      Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details
      Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry
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      McFarlan, F. Warren, and Robert D. Austin. "CareGroup." Harvard Business School Case 303-097, January 2003. (Revised August 2005.)
      • Article

      Framing for Learning: Lessons in Successful Technology Implementation

      By: A. Edmondson
      Keywords: Learning; Technology
      Citation
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      Edmondson, A. "Framing for Learning: Lessons in Successful Technology Implementation." California Management Review 45, no. 2 (Winter 2003): 34–54.
      • summer 2002
      • Article

      Negotiating Lessons from the Browser Wars

      By: James K. Sebenius
      Keywords: Negotiation; Learning; Web
      Citation
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      Sebenius, James K. "Negotiating Lessons from the Browser Wars." MIT Sloan Management Review 43, no. 4 (summer 2002): 43–50.
      • June 2002
      • Background Note

      Complexity Theory and Negotiation

      By: Michael A. Wheeler and Gillian Morris
      This case highlights an application of current thoughts in complexity science to negotiation theory. It emphasizes a provocative approach that questions much of traditional negotiation research thus far. The case explains the roots of complexity science and some broad... View Details
      Keywords: Complexity; Negotiation Tactics; Outcome or Result; Interpersonal Communication
      Citation
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      Wheeler, Michael A., and Gillian Morris. "Complexity Theory and Negotiation." Harvard Business School Background Note 902-230, June 2002.
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