Publications

16 Mar 2011
News

Learn From Failure

05 Nov 2024
Book

Building the Road to 'Small Business Utopia' with AI and Fintech

of a portal from which the business owner could operate all their financial activities? What if this intelligent platform knew when the business might need credit and could offer relevant options which were prequalified? And better yet,... View Details

Keywords: by Karen G. Mills; Financial Services

Jacqueline Ng Lane

Jackie Lane is an Assistant Professor in the Technology and Operations Management Unit at Harvard Business School and a co-Principal Investigator of the Laboratory for Innovation Science at Harvard (LISH) at the Digital Data Design Institute (D^3) at Harvard. She... View Details

October 2023 (Revised June 2024)
Case

ReUp Education: Can AI Help Learners Return to College?

By: Kris Ferreira, Christopher Thomas Ryan and Sarah Mehta

Founded in 2015, ReUp Education helps “stopped out students”—learners who have stopped making progress towards graduation—achieve their college completion goals. The company relies on a team of success coaches to engage with learners and help them reenroll. In 2019,... View Details

Keywords: AI; Algorithms; Machine Learning; Edtech; Education Technology; Analysis; Higher Education; AI and Machine Learning; Customization and Personalization; Failure; Education Industry; Technology Industry; United States

October 2022
Case

Pricing at Echosec Systems

By: Elie Ofek, Marco Bertini, Annelena Lobb and Alexis Lefort

This case follows the evolution of pricing strategy at Echosec Systems, a Canadian open source intelligence firm. The case provides information on pricing as the company grows and diversifies its product offerings. View Details

Keywords: Marketing Strategy; Product Positioning; Price; Product Development; Information Industry; Canada; United States

18 Apr 2019
News

Open Innovation Contestants Build AI-Based Cancer Tool

July 2024
Technical Note

What Is AI?

By: Michael Parzen and Jo Ellery

This note discusses definitions of artificial intelligence and covers the broad types of learning used in training AI, as well as explaining in detail how neural networks are built, trained, and used. View Details

Keywords: AI and Machine Learning

02 May 2021
News

Kominers’s Conundrums: The Empire Strikes Back on a Holiday

Career Coach

Christine Van Dae

Christine is the Associate Director, Market Intelligence in the HBS Career & Professional Development (CPD) Office. In her role, Christine oversees the collection and reporting of employment data for students and alumni. She has been... View Details

14 Mar 2019
News

You Might Be a Robot. This Is Not a Joke.

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

artificial intelligence (AI) as a potential solution to physician overwork and burnout.” Studies have shown that medical scribes are efficient substitutes for relieving administrative burdens and increasing physician productivity.... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

February 2004 (Revised May 2005)
Case

In-Q-Tel

By: Josh Lerner, G. Felda Hardymon, Kevin Book and Ann Leamon

The Central Intelligence Agency establishes a venture-enabled fund, In-Q-Tel, to allow it to access cutting-edge technologies. Fund managers face a variety of difficulties, some similar to those facing other institutionally affiliated venture funds and some unique. View Details

Keywords: Technological Innovation; Venture Capital; Investment Funds; Problems and Challenges; Government Administration; Public Administration Industry; United States

24 Feb 2022
News

Top Tips for OFWs to Help Them Choose the Right Real Estate Agent

August 2005 (Revised September 2006)
Case

Polyphonic HMI: Mixing Music and Math

By: Anita Elberse, Jehoshua Eliashberg and Julian Villanueva

In 2003, Mike McCready, CEO of Barcelona-based Polyphonic HMI, was preparing to launch an artificial intelligence tool that could create significant value for music businesses. The technology, referred to as Hit Song Science (HSS), analyzed the mathematical... View Details

Keywords: Forecasting and Prediction; Music Entertainment; Business History; Leadership; Marketing Strategy; Strategic Planning; Problems and Challenges; Mathematical Methods; Entertainment and Recreation Industry

February 1994 (Revised July 2005)
Case

Competitive Information Policy at Pratt & Whitney

By: Lynn S. Paine

Officials at United Technologies Corp. (UTC) must decide on an ethics policy to govern competitive intelligence gathering. The flow of competitor information into the Pratt & Whitney division has declined sharply since adoption of UTC's code of ethics. A rewritten... View Details

Keywords: Policy; Corporate Governance; Ethics; Competition; Information Management; Business or Company Management; Law

Video

Nicolás Jodal

Nicolás Jodal, Co-Founder and CEO of GeneXus, shares his reaction to recent advancements in Artificial Intelligence with Large Language Models (LLMs), comparing their emergence to the industrial revolution and underscoring the need for swift adaptation to the... View Details

February 2024
Case

SundaySky: Changing Customer Experiences through Personalized Video

By: David C. Edelman and James Barnett

In June 2023, SundaySky CEO Jim Dicso considers growth strategies. The software-as-a-service company provided software to create advertising videos, customer service videos, and other videos, like employee training modules, and had begun to pilot a new generative... View Details

Keywords: Advertising; Strategy; Technology Adoption; AI and Machine Learning; Applications and Software; Growth and Development Strategy; Advertising Industry; Technology Industry; United States