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Show Results For
- All HBS Web
(4,725)
- People (24)
- News (1,678)
- Research (1,039)
- Events (11)
- Multimedia (256)
- Faculty Publications (626)
- 01 Oct 1999
- News
Entrepreneur Daniel S. Bricklin: A Class Act
preparation proved the catalyst for Bricklin's revolutionary idea. "I invariably realized in class that the numbers I was running at home were wanting," he recalls, "either because of an error I'd made or... View Details
Keywords: Peter K. Jacobs
- Web
Sample Class - Christensen Center for Teaching & Learning
experiences and showcases our approach to participant-centered learning. R. R. Donnelley & Sons David Garvin An edited video from Professor Garvin's R. R. Donnelley & Sons case class. Christensen Center Tip Sheets Characteristics of... View Details
- 01 Apr 2015
- News
Scott Cook Announced as Class Day 2015 Speaker
- 22 Apr 2011
- News
Kathy Giusti (MBA '85) To Address HBS Students on Class Day 2011
- 30 Apr 2012
- News
Sheryl Sandberg (MBA ’95) To Address HBS Students on Class Day 2012
- 24 May 2023
- Blog Post
Get to Know Class Day Speaker Adán Acevedo
View Video Adán Acevedo (MBA 2023) has been selected as the student speaker for Harvard Business School’s (HBS) Class Day celebration, held this year on Wednesday, May 24. Class Day honors graduating... View Details
- 07 Aug 2014
- News
Summer School? Teens Trade Classes for Factory Jobs
- Blog
Inside the Learning: How Faculty Prepare for Class
whose voice would be interesting to hear on a given topic. I also try to consider the class content from a participant's perspective—if I were thinking about a given concept for the first time, what questions would I have? View Details
- 01 Jun 2011
- News
America the Unequal
Percent of Wealth Owned: Actual U.S. wealth distribution compared with Estimated and Ideal distributions reported by respondents in a national survey. The “4th” and “Bottom” groups are so small that they are not visible in the Actual... View Details
- 12 Apr 2018
- News
Carla Harris, Vice Chairman of Morgan Stanley, to be Harvard Business School’s Class Day Keynote Speaker
Keywords: Finance
- 13 Jun 2023
- News
How Unnecessary College Degree Requirements Hurt The Working Class
- 25 Aug 2016
- Video
Dirk Hogervorst responds to MOC class discussion in 2016
- 25 Aug 2016
- Video
Arantxa Tapia responds to MOC class discussion in 2015
- 25 Aug 2016
- Video
Jose Figueres responds to MOC class discussion in 2016
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 01 Sep 2009
- News
Class Day, Commencement Mark New Beginning for Newest Alumni
achievement and filled with anticipation, youthful spirits and energy will not be denied. Fittingly, it was brighter days and business leadership that Class Day speaker Jamie Dimon (MBA ’82) chose as the focus View Details