by Zoë Chance - Publications - Faculty & Research

02 Nov 2020
What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

Joel put it, “Though I get the point that their behavior excludes competitors, the consumer would seem to benefit for now. What I wonder is why there is not more aggressive enforcement where the consumer is clearly being hurt, as demonstrated View Details

Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service

18 Jun 2014
Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

of Leading Innovation, was written by Hill, the Wallace Brett Donham Professor of Business Administration, with Greg Brandeau, former CTO of The Walt Disney Studios and current COO/president of Media Maker; Emily Truelove, a PhD candidate... View Details

Keywords: by Kim Girard

13 Jun 2012
HBS Case

HBS Cases: A Startup Takes On the Credit Ratings Giants

to by assigning overly optimistic ratings to highly complex and opaque mortgage- and asset-backed securities. The high ratings signaled to investors that the financial instruments had little chance of... View Details

Keywords: by Maggie Starvish; Banking; Financial Services

29 Jun 2017
Research & Ideas

Why Uber Is Worth Saving and How To Do It

by the company. “I see this as part of the transportation model of the future,” she says. “I want Uber to succeed. It’s too important a concept to let it fail. I do think they have a chance to reinvent... View Details

Keywords: by Dina Gerdeman; Transportation

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

If a successful analyst is hired by another organization, chances are both his work performance and the market value of his new company will not reap the expected benefits; they might even lose altitude. So... View Details

Keywords: by Martha Lagace; Financial Services

February 2021
Article

The Department of Justice as a Gatekeeper in Whistleblower-Initiated Corporate Fraud Enforcement: Drivers and Consequences

By: Jonas Heese, Ranjani Krishnan and Hari Ramasubramanian

We examine drivers and consequences of U.S. Department of Justice (DOJ) oversight of whistleblower cases of corporate fraud against the government. We find that the DOJ is more likely to intervene in and conduct longer investigations of cases that have a higher chance... View Details

Keywords: Whistleblowing; Department Of Justice; DOJ Enforcement; Performance Measures; False Claims Act; Crime and Corruption; Governance Compliance; Law Enforcement

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06 Sep 2005
Research & Ideas

When Product Variety Backfires

Traditional wisdom teaches that brands win market share by offering a wide variety of products, increasing the chance of appealing to a wider variety of customers. But how happy are you when trying to find a... View Details

Keywords: by Poping Lin; Consumer Products

11 Jun 2014
Research & Ideas

In the Future of Sports Investing, Media Is the Best Bet

investments by sharing in the profits generated by broadcasting rights and advertising revenues. The founders initially placed a $100 million fundraising target on the fund, which will invest in young... View Details

Keywords: by Carmen Nobel; Sports; Financial Services

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Roughly one in 66 women has a better chance of leaving the hospital alive if their doctor is also a woman. Behavioral Economists Can Make You a Healthier Consumer and Smarter Marketer Psychological "interventions" companies can take to... View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

08 Dec 2003
Research & Ideas

Is That Really Your Best Offer?

like to think we can gauge someone's sincerity and commitment by the look in her eyes or the firmness of her handshake. After all, a bargainer who yields to a demand is said to have "blinked." And if we reach agreement, it's... View Details

Keywords: by Michael Wheeler

18 Mar 2009
Research & Ideas

Marketing After the Recession

involuntarily, since the recession began; but at least you're still in business. “Consumers are looking at your products and services through new lenses.” Now, you are waiting for the recovery, the chance to again have some fun and make... View Details

Keywords: by John Quelch; Retail

21 Mar 2012
Op-Ed

Finding the Right Jeremy Lin Storyline

the Knicks this year. When injuries to starters gave Lin a chance to play more, he blossomed into a star in just a few games, setting off an episode of "Lin-Sanity" that swept New York and swept up many Asian fans. At the same... View Details

Keywords: by Lakshmi Ramarajan; Entertainment & Recreation

20 Mar 2005
Research & Ideas

Lessons of Successful Entrepreneurs

every once in a while. He still receives royalty checks in the millions of dollars each year from a $40,000 investment he made in a pet business, which he thought had no chance of succeeding. HBS professor Thomas Eisenmann, who moderated,... View Details

Keywords: by Sean Silverthorne

07 Dec 2015
Research & Ideas

Why Immigrant Workers Cluster in Particular Industries

Vietnamese manicurists, Korean dry cleaners, Haitian cab drivers, Gujarati motel owners. Anyone who lives in an American city can see how immigrants tend to cluster in industries along ethnic lines. Is this because they are forced to by... View Details

Keywords: by Michael Blanding; Transportation; Beauty & Cosmetics; Retail

27 Feb 2006
Research & Ideas

Take Responsibility for Rising Stars

however, most boards have focused on CEO succession, giving short shrift to systematic leadership development. After all, there was little risk of a calamity occurring if the board didn't monitor the leadership pipeline. There was also little View Details

Keywords: by Jeffrey M. Cohn, Rakesh Khurana & Laura Reeves

27 Feb 2006
Research & Ideas

Corporate Values and Employee Cynicism

chance of identifying and fixing problems in the making. Employees can help prevent their own—sometimes unwarranted—disenchantment by questioning their knee-jerk responses to leader actions that seem... View Details

Keywords: by Martha Lagace

2014
Article

Paying It Forward: Generalized Reciprocity and the Limits of Generosity

By: Kurt Gray, Adrian F. Ward and Michael I. Norton

When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in kind. What happens when people cannot reciprocate, but instead have the chance to be cruel or kind to someone entirely different—to pay it... View Details

Keywords: Moral Sensibility; Behavior; Situation or Environment; Attitudes

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04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven View Details

Keywords: by Jim Heskett

27 Feb 2012
Research & Ideas

When Researchers Cheat (Just a Little)

John calls them, such as selectively reporting studies that achieved positive results, to "academic felonies" such as falsifying data. Measuring Truthfulness The participants' scores were determined by a truth-telling algorithm... View Details

Keywords: by Katie Johnston; Education

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

approach to the presidency. Their insights follow. Real estate rarely a zero-sum game John D. Macomber, Senior lecturer of business administration You have to start by distinguishing between a branding operation that’s supported View Details

Keywords: by Christina Pazzanese

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