Publications

27 Dec 2017
News

Why shoppers who switch queues wait the longest

28 Mar 2025
News

New MBA Course Uses AI Tools to Help Students Stay on the Pulse of AI

Web

Online Business Essential Courses | HBS Online

3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting with a final exam. 10-17 weeks, 8-15... View Details

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Balancing Work & Life - Alumni

ones. Don’t defer quality of life issues until retirement; ask yourself what “living well” means for you here and now. Pursue complementarity If you have spouse or partner, your career is not pursued in isolation, but in parallel with their careers and/or interests.... View Details

December 2016 (Revised December 2017)
Case

Faber-Castell

By: Ryan Raffaelli and Christine Snively

By 2016, Count Anton-Wolfgang von Faber-Castell had led the 255-year-old pencil manufacturer Faber-Castell through waves of technological change. The pocket calculator decimated Faber-Castell’s slide rule business in the 1970s, and computer aided design technology... View Details

Keywords: Leadership Style; Leading Change; Family Ownership; Manufacturing Industry; Germany

15 Jun 2021
News

Zone Defense

telling him. Ryan Tseng had already started two successful companies, and where Brandon saw a business opportunity in building AI software to operate unmanned systems for the military, Ryan saw a behemoth... View Details

Keywords: April White; drone technology; military; security; entrepreneurship; leadership; Air Transportation; Transportation

10 Nov 2021
Blog Post

Veterans in the MBA Program: Profiles of Service

the case method, research, and life as an HBS student, planting a seed of opportunity that he came back to following his service in the Marine Corps. Born and raised in Hampton, VA, Scott grew up surrounded by the military—with Langley... View Details

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Online Entrepreneurship & Innovation Courses | HBS Online

Ryan Buell Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Pay by July 24 $1,850 Certificate... View Details

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Technology & Operations Management Awards & Honors - Faculty & Research

Disintermediation: Evidence from an Online Freelance Marketplace with Grace Gu (HBS Working Paper 18-103). 2016 Ryan W. Buell : Received the 2016 Charles M. Williams Award for Teaching Excellence. Amy C. Edmondson : Named as one of the... View Details

September 2022
Article

A Spanner in the Works: Category-Spanning Entrants and Audience Valuation of Incumbents

By: Rory M. McDonald and Ryan T. Allen

Previous work has examined how audiences evaluate category-spanning organizations, but little is known about how their entrance affects evaluations of other, proximate organizations. We posit that the emergence of category-spanning entrants signals the advent of an... View Details

Keywords: Emerging Industries; Industry Dynamics; Organization And Management Theory; Technology Strategy; Technology And Innovation Management; Entrepreneurship; Information Technology; Strategy; Management; Theory; Innovation and Management

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November 2016
Supplement

Irregular Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel

This video shows a dispatcher responding to an irregular operations situation caused by weather at an East Coast airport. View Details

Keywords: Service; Service Excellence; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Service Operations; Service Delivery; Air Transportation Industry

19 Feb 2019
First Look

New Research and Ideas, February 19, 2019

deductibles. We show how choice difficulties or biases may lead patients to respond to such increases in patient cost-sharing by reducing demand for high-value care, muddying the traditional argument that the price elasticity of demand... View Details

Keywords: Sean Silverthorne

19 Feb 2018
News

The Parts of Customer Service That Should Never Be Automated

March 2011
Case

MorphoSys AG: The Evolution of a Biotechnology Business Model

By: Gary P. Pisano, Ryan Johnson and Carin-Isabel Knoop

In the biotech world, the 18-year-old Munich-based company MorphoSys was a rarity: it was profitable. The company achieved this profitability not by developing and selling its own drugs, but by licensing access to its proprietary library of human antibodies. Recently,... View Details

Keywords: Business Model; Profit; Intellectual Property; Rights; Risk Management; Digital Platforms; Product Development; Business and Shareholder Relations; Vertical Integration; Biotechnology Industry; Munich

Article

Elevate Employees, Don't Eliminate Them

By: Ryan W. Buell

The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key... View Details

Keywords: Employee Relationship Management; Customer Relationship Management; Interpersonal Communication; Value Creation

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Negotiation Course Online | HBS Online

company, and Negotiation Mastery has given me additional skills that I have put into practice and have resulted in much more successful agreements. Jacqueline Ryan Integrated Marketing Manager at YumEarth Develop the negotiation skills... View Details

19 Apr 2024
News

Alumni Host Energy CEO Summit in Houston; Austin Club Co-Hosts SXSW Reception

Clubs News Clubs News Houston Alumni Host Annual Energy CEO Summit The HBS Club of Houston presented its fourth annual Energy CEO Summit on April 3, which featured four of the industry’s top CEOs discussing trends and challenges around the theme of “Energy Security and... View Details

Keywords: Margie Kelley

January 2017 (Revised May 2020)
Case

Sesame Workshop (A): Bringing Big Bird Back to Health

By: Rosabeth Moss Kanter, Ryan Raffaelli and Jonathan Cohen

Sesame Workshop was transforming in 2016. CEO Jeff Dunn had reorganized and shifted the iconic institution to respond to digital disruption and a consensus culture. This case examines his efforts to turn Sesame Workshop around. It notes Sesame's storied history and the... View Details

Keywords: Restructuring; Organizational Change and Adaptation; Leadership; Information Technology; Education; Media; Strategy; Education Industry