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General Management Curriculum - Faculty & Research

decisions, the course examines the legal, ethical, and economic responsibilities of corporate leaders. It also teaches students about management and governance systems leaders can use to promote responsible conduct by companies and their... View Details

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Video - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Video Video Jan 2019 Presentation How to Measure Costs in Health Care How to Measure Costs in Health Care by Professor View Details

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Human Behavior & Decision-Making - Faculty & Research

and Stacy Straaberg. "Managing Complexity at mymuesli." Harvard Business School Case 925-008, February 2025. Variation in Batch Ordering of Imaging Tests in the Emergency Department and the Impact on Care Delivery By: Jacob C. Jameson, Soroush Saghafian, View Details

March 2001 (Revised August 2003)
Case

Wilkerson Company

The president of Wilkerson, faced with declining profits, is struggling to understand why the company is encountering severe price competition on one product line while able to raise prices without competitive response on another product line. The controller proposes... View Details

Keywords: Activity Based Costing and Management; Competition; Profit; Product; Consumer Products Industry

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Resources - Christensen Center for Teaching & Learning

Practical Guide by E. Anderson & B. Schiano This book gives practical advice on how to teach with cases at institutions where it is not the primary pedagogy. 2003 McGraw-Hill/Irwin Socrates' Muse: Reflections on Effective Case Discussion... View Details

August 1998 (Revised December 1998)
Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest

Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry

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Social Enterprise - Faculty & Research

Social Impact By: Robert S. Kaplan and Constance Spitzer January 2025 Case Negotiating a Legacy at Sustainable Harvest (A) By: Jillian Jordan , Julian Zlatev , Alicia Dadlani... View Details

July–August 2024
Article

Disclosing Downstream Emissions

By: Robert S. Kaplan and Karthik Ramanna

An increasing number of companies are using the E-liability carbon-accounting method as an important tool for tracking progress toward reducing global emissions in their supply chains. The system does not require formal accounting for downstream emissions—those... View Details

Keywords: Carbon Emissions; Environmental Accounting; Corporate Accountability; Corporate Social Responsibility and Impact; Corporate Disclosure; Environmental Sustainability

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Student Research - Doctoral

Organizations & Markets 1 results Ranjay Gulati Organizational Behavior , Entrepreneurial Management 1 results Samuel G. Hanson Finance 1 results Robert S. Huckman Technology and Operations Management 2... View Details

1998
Book

Cost and Effect: Using Integrated Cost Systems to Drive Profitability and Performance

By: Robert S. Kaplan and Robin Cooper

Keywords: Cost vs Benefits

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Impact Stories - Impact Stories

Better Patient Outcomes Professor Robert Kaplan Play Health Minute: The Impact of Gender on Clinical Outcomes Professor Laura Huang Play Health Minute: How Can Technology Improve 21st Century Health Care... View Details

May 1995 (Revised April 1998)
Case

AT&T Paradyne

A company making data communication devices has adopted a Total Quality philosophy for working with suppliers, employees, and customers. The finance group finds its existing cost system has become obsolete because of a shift from manual to automatic production... View Details

Keywords: Decisions; Product; Corporate Accountability; Activity Based Costing and Management; System; Performance Efficiency; Financial Reporting; Operations; Technology Industry; Telecommunications Industry

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HBS Alumni Conference: Accelerating Climate Solutions - Alumni

that could enable finance to fulfill its potential in both stabilizing the atmosphere and making society more resilient. Measuring and Reducing Corporate Carbon Emissions Faculty Presenters: Robert S. View Details

October 2008 (Revised June 2011)
Case

JetBlue Airways: Managing Growth

By: Robert S. Huckman and Gary P. Pisano

Considers the situation facing David Barger, President and CEO of JetBlue Airways, in May 2007 as he addresses the airline's need to slow its growth rate in the response to increasing fuel costs and the effects of major operational crisis for the airline in February... View Details

Keywords: Growth and Development Strategy; Growth Management; Operations; Performance Capacity; Performance Efficiency; Competitive Strategy; Air Transportation Industry

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Campaign Leadership Committee - Alumni

1982* Julie Damgard Frist MBA 1997* Thomas F. Frist III MBA 1997* William K.L. Fung MBA 1972 Anne Dias Griffin MBA 1997* Lady Dorothy K. Hintze MBA 1982 Sir Michael Hintze MBA 1982 Ralph M. James MBA 1982* Robert G. James MBA 1948 View Details

October 1991 (Revised September 1998)
Case

Maxwell Appliance Controls

A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details

Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry

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Leadership - Faculty & Research

Hill Nitin Nohria Lynn S. Paine Amy C. Edmondson Michael L. Tushman Anthony Mayo Joseph L. Bower Joshua D. Margolis Francesca Gino Lynda M. Applegate See All HBS Working Knowlege 08 Nov 2024 What Wartime Service Taught These Historic... View Details

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Team - Institute For Strategy And Competitiveness

School, Harvard Law School, Dell Medical School, and the International Consortium for Health Outcomes Measurement. Harvard Business School Michael E. Porter M.B.A., Ph.D., Bishop William Lawrence University Professor Robert View Details

Article

Using the Balanced Scorecard for Successful Health Care M&A Integration

The failure of merged organizations to achieve stated goals is commonplace. In health care, the challenge is exacerbated by the industry’s third-party payer system and multiple stakeholders, especially the physicians in the merging entities. This article describes how... View Details

Keywords: Health Care and Treatment; Mergers and Acquisitions; Integration; Balanced Scorecard