by Robert Eccles - Publications - Faculty & Research

23 Jul 2008
Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report. Key concepts include: In their zeal to delight customers, some companies actually lose money with them... View Details

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

its operating companies. Two weeks after the kickoff event—three fabulous days of inspirational talks by inventors, creators, and consultants—each attendee received a big box with the words "Tool Kit" on the front. It was filled... View Details

Keywords: by Nick Morgan

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were the scenes of disastrous... View Details

Keywords: by Garry Emmons

10 Sep 2007
Research & Ideas

High Note: Managing the Medici String Quartet

Why would a business school professor want to write a case study about a string quartet? The answer was easy for Robert Austin, a scholar with research expertise in the management of innovation. While attending an academic workshop near... View Details

Keywords: by Martha Lagace; Music

26 Jun 2000
Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

business: customers, products, value propositions, the capabilities and advantages any player brings that will allow the plans to meet success. And while businesses have always used a "platform" of technology of one kind or another to deliver products and services, the... View Details

Keywords: by Martha Lagace; Health

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

health care by employers will result in a more cost-effective and efficient system. Participants submitted papers that were read in advance of the conference. These papers will be edited by Herzlinger and... View Details

Keywords: by Staff; Health

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

Malcolm P. McLean, a truck driver, fundamentally transformed the centuries-old shipping industry, an industry that had long decided that it had no incentive to change. By developing the first safe, reliable, and cost effective approach to... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

academics talk a good game about the need for interdisciplinary thinking, but we usually fall back on the strengths (or prejudices) of our primary discipline. Chandler was heavily influenced by sociologists such as Max Weber and Talcott... View Details

Keywords: by Sean Silverthorne

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

joint venture with Toyota called NUMMI, approximately fifteen years ago. However, despite Toyota's openness and the genuinely honest efforts by other companies over many years to emulate Toyota, no one had yet matched Toyota in terms of... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

pressure to keep silent that's created by differences in rank. How easy it is for a boss to send a powerful signal that a worker should be quiet. Take the case of Robert and Linda. View Details

Keywords: by Leslie A. Perlow

09 May 2011
Research & Ideas

Moving From Bean Counter to Game Changer

more low key. In fact, when we looked at it more closely, the risk management team was busy developing tools diligently toiling away and gaining enterprise-wide influence at multiple levels." Next Steps Mikes, who, with HBS professor View Details

Keywords: by Kim Girard; Banking

16 Nov 2010
Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

product development in firms and communities, co-wrote the case with former HBS professor Robert D. Austin and Yumi Yi to encourage further exploration of the benefits and tactics of open-data approaches. “ All agencies will have issues,... View Details

Keywords: by Martha Lagace; Technology

04 Aug 2003
Research & Ideas

Shackleton: An Entrepreneur of Survival

ship, the Endurance, became hopelessly trapped in pack ice, Shackleton abandoned one cherished goal and shouldered another that was forced on him by circumstance. Through extraordinary hardships that lasted almost two more years, he... View Details

Keywords: by Martha Lagace

15 Jan 2018
Research & Ideas

A Better Business Model for Fighting Cancer

Robert and Myra Kraft Family Foundation, the Kraft Precision Medicine Accelerator is a partnership between the foundation, Harvard Business School, and the Broad Institute of MIT and Harvard. The alliance is working to eliminate... View Details

Keywords: by Julia Hanna; Health; Pharmaceutical

20 Oct 2010
Research & Ideas

HBS Workshop Encourages Corporate Reporting on Environmental and Social Sustainability

momentum for adoption? Investors? Regulators? Or is this, as Eccles said, "a giant collective-action problem--no one group can change it." What metrics would be most useful and actionable to regulators, stakeholders, and the... View Details

Keywords: by Sean Silverthorne; Accounting

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

Editor's Note: Christian Ketels wrote this paper for the World Bank's Development Debate, "What Do We Mean by Export Competitiveness and How Do Countries Achieve it in an Uncertain World?" held March 29, 2010. Ketels is... View Details

Keywords: by Christian Ketels

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

by Robert Kaplan and David Norton. She is also a former Contributing Editor to Harvard Business Review. Previously, Heimbouch was Director of Editorial Development at Wired Ventures in San Francisco. View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

As HBS professor Laura Morgan Roberts sees it, if you aren't managing your own professional image, others are. "People are constantly observing your behavior and forming theories about your competence, character, and commitment,... View Details

Keywords: by Mallory Stark

02 Jan 2024
What Do You Think?

Do Boomerang CEOs Get a Bad Rap?

(AdobeStock/Vincent) The return of Robert Iger as CEO of Walt Disney followed by a poorer-than-expected company performance has rekindled the debate about whether the decision to bring back formerly... View Details

Keywords: by James Heskett

29 Nov 2017
Research & Ideas

How to Succeed in Business (According to a 15th Century Trade Merchant)

issue of responsibility to the community and who you are as a person.” Written in 1458 in Italy by trade merchant Benedetto Cotrugli, The Book of the Art of Trade recently received its first English translation. Baker Library at HBS and... View Details

Keywords: by Julia Hanna

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