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  • All HBS Web  (1,746)
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    • News  (407)
    • Research  (1,180)
    • Multimedia  (14)
  • Faculty Publications  (630)
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  • 05 Sep 2000
  • What Do You Think?

Whither the Information Economy?

made possible by a shifting "mix" featuring less product-centered and more information-centered economic activity. Skyrocketing price-earnings ratios of information-rich corporations are a natural result of this. Growing ratios... View Details
Keywords: by James Heskett
  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

widely heralded. Clearly, it has enabled millions to participate in the paid workforce who otherwise would be constrained by location and disruptive commitments. But now we are beginning to see a backlash in the form of a migration of... View Details
Keywords: by James Heskett
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

Editor's Note: Harvard Business School professors James Heskett, W.  Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 10 Jul 2000
  • Research & Ideas

The State of the Markets

High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details
Keywords: by James E. Aisner
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

adversaries as well as with colleagues within your organization? In this Q&A, James Sebenius and David Lax, authors of 3-D Negotiation: Powerful Tools to Change the Game in Your Most Important Deals,... View Details
Keywords: by Martha Lagace
  • 10 Jul 2000
  • Research & Ideas

Privatization and the New European Economy

almost half of its stock was acquired by the SairGroup, a unit of Swissair; as of last April, their stake in the airline climbed to 85 percent. The move to the private sector has Sabena flying high. Its number of passengers has doubled... View Details
Keywords: by James E. Aisner; Air Transportation; Transportation
  • 08 Feb 2019
  • News

Dems can negotiate and avoid another shutdown by reframing and adding issues

  • 18 Sep 2000
  • Research & Ideas

Getting It Done: Improving Nonprofit Performance

making sure that these donations actually make a difference in alleviating some of the major ills and inequities of society. What, many ask, are the measures of effectiveness in these operations? Where is the accountability? Would there be better bang for the buck... View Details
Keywords: by James E. Aisner
  • 08 Apr 2011
  • Working Paper Summaries

Delay as Agenda Setting

Keywords: by James J. Anton & Dennis A. Yao
  • 2009
  • Article

Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work

By: Jennifer Kish Gephart, James R. Detert, Linda K. Trevino and Amy C. Edmondson
In every organization, individual members have the potential to speak up about important issues, but a growing body of research suggests that they often remain silent instead, out of fear of negative personal and professional consequences. In this chapter, we draw on... View Details
Keywords: Organizations; Working Conditions; Research; Emotions; Employees; Motivation and Incentives; Theory; Behavior
Citation
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Kish Gephart, Jennifer, James R. Detert, Linda K. Trevino, and Amy C. Edmondson. "Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work." Research in Organizational Behavior 29 (2009): 163–193.
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

Leadership is critical in codifying and maintaining an organizational purpose, values, and vision. Leaders must set the example by living the elements of culture: values, behaviors, measures, and actions. Values are meaningless without... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 03 Aug 2011
  • Working Paper Summaries

Tax Policy and the Efficiency of US Direct Investment Abroad

Keywords: by Mihir A. Desai, C. Fritz Foley & James R. Hines Jr.
  • 10 Oct 2000
  • Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

Cross-sector partnerships between for-profit and nonprofit organizations are increasing in frequency and importance. Such collaborations, write Diana Barrett, James Austin and Sheila McCarthy, "are moving from an arm's-length... View Details
Keywords: by Diana Barrett, James Austin & Sheila McCarthy
  • 22 Jun 2020
  • News

How many needless Covid-19 deaths were caused by delays in responding? Most of them

  • 01 Apr 1997
  • News

Learning from the Past

led it back to profitability during the oil boom of the 1970s. By 1983, however, boom had turned to bust. After restructuring the company to a more suitable size, Strassler cashed out and helped his brother launch a family-run investment... View Details
Keywords: James E. Aisner
  • 01 Oct 1998
  • News

Value Added

first plane trip brought him to HBS and the MBA Program, which served as his introduction not only to business but to the ways of the West. After graduation, Gupta started as an associate in McKinsey's New York office, followed by... View Details
Keywords: James E. Aisner
  • 01 Feb 1998
  • News

A Player's View: Gord Kluzak (MBA '98)

sportsmanship, Kluzak registered an impressive career with the Bruins despite undergoing eleven operations precipitated by a 1984 knee injury. He retired in 1990 and, at age 27, entered Harvard College as a sophomore. In Kluzak's era a... View Details
Keywords: James E. Aisner
  • March 1999
  • Article

'Basket' Cases: Tax Incentives and International Joint Venture Participation by American Multinational Firms

By: Mihir A. Desai and James R. Hines Jr.
Keywords: Taxation; Motivation and Incentives; Joint Ventures; Global Range; Business Ventures
Citation
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Desai, Mihir A., and James R. Hines Jr. "'Basket' Cases: Tax Incentives and International Joint Venture Participation by American Multinational Firms." Journal of Public Economics 71 (March 1999): 379–402.
  • 01 Oct 1996
  • News

Mastering the Competition — Michael E. Porter (MBA 1971)

about changing both how people think and how they behave," says Porter. "I'm pleased when my work is used by other academicians. But I feel equally satisfied when people tell me my ideas made a difference in their companies or countries."... View Details
Keywords: James E. Aisner
  • January 2013
  • Article

Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges

By: James K. Sebenius
A long analytic tradition has explored the challenge of productively synchronizing "internal" with "external" negotiations, with a special focus on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work... View Details
Keywords: James Baker; Internal Negotiation; Dispute Resolution; Bargaining; Two-level Games; Negotiation; Germany; United States
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Sebenius, James K. "Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges." Negotiation Journal 29, no. 1 (January 2013): 7–21.
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