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  • Web

Business Economics - Doctoral

lens of business. Jointly administered by HBS and the Department of Economics in the Faculty of Arts and Sciences, the program combines theoretical analysis with in-depth, interdisciplinary research rooted in real-world applications.... View Details
  • 10 Apr 2012
  • First Look

First Look: April 10

Direct Reports? Authors:Gary L. Neilson and Julie Wulf Publication:Harvard Business Review 90, no. 4 (April 2012) Abstract If senior executives are feeling ever more pressed for time, why would they add more to their plates? It might... View Details
Keywords: Carmen Nobel
  • 02 Aug 2011
  • First Look

First Look: August 2

workday events can make or break employees' inner work lives. But it's forward momentum in meaningful work—progress that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees... View Details
Keywords: Sean Silverthorne
  • 13 Jul 2010
  • First Look

First Look: July 13

Small Authors:Edward L. Glaeser and William R. Kerr Publication:Harvard Business Review 88, nos. 7-8 (July-August 2010) An abstract is unavailable at this time. Read the Article:... View Details
Keywords: Martha Lagace
  • 26 Jun 2012
  • First Look

First Look: June 26

by a public health organization are randomly allocated to four groups. Agents in the control group receive a standard volunteer contract often offered for this type of task, whereas agents in the three treatment groups receive small... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2012
  • First Look

First Look: December 18

  PublicationsHarder Than I Thought: Adventures of a Twenty-First Century Leader Authors:Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell Publication:Harvard Business Review Press, 2012 Abstract Being a great leader today is... View Details
Keywords: Carmen Nobel
  • Web

Business & Environment

What is the Business & Environment Initiative? What is the Business & Environment Initiative? Inspiring innovation and action at the intersection of business and environment Climate Rising Podcast Extending Apparel Lifespan: ThredUp CEO View Details
  • 04 Nov 2008
  • First Look

First Look: November 4, 2008

trends in the market, the case prompts students to examine the future adoption of drug-eluting stents as well as to consider the potential marketing actions to be taken by Medtronic for ENDEAVOR—a newly approved stent that will hit the... View Details
Keywords: Martha Lagace
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

Francesca Gino, Lisa L. Shu, and Chia-Jung Tsay Publication:Emotion Review (forthcoming) Abstract Moral problems often prompt emotional responses that invoke intuitive judgments of right and wrong. While emotions inform judgment across... View Details
Keywords: Sean Silverthorne
  • Web

Live from Klarman Hall - Alumni

a panel moderated by Mitchell Weiss, the Richard L. Menschel Professor of Management Practice at HBS, featuring insights from Anita Lynch, board member at Nasdaq US Exchanges; Jonathan Zittrain, the George... View Details
  • Web

Lifelong Learning - Alumni

free coaching sessions per year, including self-assessment, interviewing prep, and offer negotiation tips. Keep Learning with Alumni Virtual Programs Expand your knowledge and skills with online programs led by HBS faculty and other... View Details
  • February 2018
  • Case

Montes Calcados: A Step Ahead

By: James L. Heskett and James T. Kindley
Montes Calçados (MC) is a well-known "fast-fashion" Brazilian manufacturer of casual, but fashionable, shoes for women aged 18–35 in major cities worldwide. To boost its declining revenues, MC must evaluate two growth options: whether to expand distribution online (at... View Details
Keywords: Brands and Branding; Distribution Channels; Growth and Development Strategy; Marketing Strategy; Global Range; Apparel and Accessories Industry; Retail Industry
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  • spring 1991
  • Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
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  • April 1983 (Revised June 2003)
  • Case

Shouldice Hospital Limited

By: James L. Heskett
Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity... View Details
Keywords: Expansion; Health Care and Treatment; Performance Capacity; Organizational Culture; Service Delivery; Growth Management; Strategic Planning; Quality; Social Enterprise; Health Industry; Canada
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  • Web

HBS - The year in Review

in the fields of business administration, business economics, and organizational behavior. Class Day remarks were made by Class of 2022 Student Association Co-Presidents Brett Andersen and Irvin Gómez followed View Details
  • Web

Ruth Mulan Chu Chao Center | About

Ruth Mulan Chu Chao Center Dr. Chao, daughters and their families with Harvard University President Drew Faust and Harvard Business School Dean, Nitin Nohria Ruth Mulan Chu Chao Center was made possible through the support of a Dr. James... View Details
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

trust. Building trust is crucial for successful negotiations between cultures, yet intercultural negotiations are often characterized by a lack of trust. We discuss what trust is, why it matters, and why it is so difficult to establish in... View Details
Keywords: Sean Silverthorne
  • Web

Podcast - Business & Environment

Addict TuneIn Pandora Audacy Deezer JioSaavn 04 Jun 2025 Climate Rising Extending Apparel Lifespan: ThredUp CEO James Reinhart James Reinhart, CEO of ThredUp, one of the largest online resale platforms for... View Details
  • Web

Leadership - Faculty & Research

and Mary L. Witkowski. "Dell Med: Transforming Care Delivery & Payment." Harvard Business School Case 125-117, May 2025. Wilburn Medical USA By: David Ager , Lynda M. Applegate and James Barnett May 2025 |... View Details
  • Web

Health Care - Faculty & Research

Health Care Health Care February 2015 Supplement The Affordable Care Act (A): Legislative Strategy in the House of Representatives By: Joseph L. Bower and Michael Norris In early 2009, the Obama administration and the Democratically-led... View Details