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  • 06 May 2002
  • Research & Ideas

Profits for Nonprofits: Earning Your Own Way

self-sufficient while not being self-sufficient ourselves?— Alfred Wise,Share Our Strength The session, led by HBS professor James E. Austin, featured three managers whose experiences highlight the challenges and benefits of thinking... View Details
Keywords: by Martha Lagace
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

study with professors Adam M. Grant of the University of Pennsylvania's Wharton School and David A. Hofmann of UNC Kenan-Flagler Business School. Their article, "Reversing the Extraverted Leadership Advantage: The Role of Employee... View Details
Keywords: by Carmen Nobel
  • 08 Nov 2017
  • Research & Ideas

Handgun Waiting Periods Prevent Hundreds of Homicides Each Year

allow people to act on temporary emotions and impulses. (A recent paper by David Card and Gordon Dahl shows a 10 percent spike in domestic violence immediately after a local National Football League team... View Details
Keywords: by Dina Gerdeman
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

needed an advocate in case of a serious health problem. In a sense, we needed inclusion and “voice” just as much as the employees Amy Edmondson wrote about in her book, The Fearless Organization. We needed access to the medical system and... View Details
Keywords: by James Heskett
  • 03 May 2021
  • What Do You Think?

Where Does CEO Activism Go From Here?

(Image credit: iStockphoto/adamkaz) CEO activism entered a new chapter with the decision by more than 200 leaders of large corporations last month to publicly declare their support for voting rights for Americans and, View Details
Keywords: by James Heskett
  • 15 Jan 2007
  • Research & Ideas

The Business of Free Software

latter derives solely from the voluntary efforts of vendors' employees. Not surprisingly, they find that the money-driven cluster consists mostly of high impact OSS projects that draw customers to a vendor's mainly proprietary, core businesses. "OSS is a business... View Details
Keywords: by Julia Hanna; Computer
  • 13 Apr 2016
  • Research Event

What Does 'Diversity' Really Mean?

Many male business leaders have the right intentions when it comes to tackling the sticky issue of gender inequality in the workplace. But try as they might to be more sensitive and inclusive with their language, men are quite simply bound to mess up sometimes, said... View Details
Keywords: by Dina Gerdeman
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

benefit from it, we are discussing a hostage situation." Limits to the use of teams in the innovation process were suggested by Adetola, who commented that "in the field of technology/science and other spheres where deep disruptive... View Details
Keywords: by James Heskett
  • 12 Sep 2023
  • What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

statement? Nike’s decision to feature in its ads Colin Kaepernick, an American footballer whose patriotism has been questioned, ultimately resulted in what was described by one observer as a “bold success.” On the other hand, brands like... View Details
Keywords: by James Heskett
  • 01 Dec 2020
  • What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

the lower ranks. One of the causes may well be inequities in the ability of executives and frontline labor to negotiate compensation for their skills. In particular, the declining power of unions and the stickiness of minimum wage laws are often cited as factors. A... View Details
Keywords: by James Heskett
  • February 1985 (Revised July 1993)
  • Case

Puritan Drug Co.

David Thomas takes his first sales management assignment and is faced with a sales rep revolt because of a possible territory reorganization. In addition, his sales division is performing well below the national average. Rewritten version of a case by R.Z. Sorenson. View Details
Keywords: Salesforce Management; Conflict and Resolution; Beauty and Cosmetics Industry; Retail Industry; Pharmaceutical Industry
Related
  • 22 Oct 2014
  • Research & Ideas

An Economic Principle For Us All: Comparative Advantage

The first edition of A Concise Guide to Macroeconomics, by David A. Moss was published in 2007—just as one of the world's great economic downturns was taking off. The second edition has just been published,... View Details
Keywords: Re: David A. Moss
  • August 2011
  • Supplement

Better World Books Video

By: Michael I. Norton, Fiona Wilson, Jill Avery and Thomas Steenburgh
This video contains an interview with David Murphy, CEO of Better World Books. Topics discussed include: the opportunities and constraints offered by having a social mission, an update on the company, and the future of Better World Books. View Details
Keywords: Growth and Development; Management Teams; Business Model; Social Enterprise; Publishing Industry
Related
  • 11 Jun 2020
  • In Practice

Are Digital Organizations Better at Overcoming COVID?

industry. That said, technology will be most powerfully utilized during the pandemic by those firms who apply it organization-wide to create more nimble, efficient organizations, more capable of managing the factors of production (e.g.,... View Details
Keywords: by Danielle Kost
  • 30 Nov 2016
  • What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

or arrogance. Martina suggested that “pride in one’s organization stems from a collective reach for excellence, civility, and a humble perspective this is what is fostered by management teams who lead by... View Details
Keywords: by James Heskett
  • Teaching Interest

Overview

Elizabeth served as a Teaching Fellow for the 2011 undergraduate course Sociology 159: Social Entrepreneurship, taught by David Ager. She also served as a Teaching Fellow for the 2013 undergradudate course Sociology 114: Organizational Failures and Disasters:... View Details
  • 06 Sep 2004
  • What Do You Think?

How Do We Prepare for a World Without Cheap Oil?

generations of oil." David Hirsch seconds this notion, saying, "There is nothing our technology (including revisiting our ‘revulsion toward nuclear power') cannot achieve." There is a great deal of support as well for the... View Details
Keywords: by James Heskett
  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

tasting and flavor pairings, and chocolate decoration techniques. "It involves being a leader in connoisseurship and giving our customers a real, value-added experience by learning and connecting with the category," Koen... View Details
Keywords: by Julia Hanna; Consumer Products
  • 15 Jun 2007
  • Research & Ideas

Remembering Alfred Chandler

decades of research and scholarship at Harvard. This was the first time I saw Al Chandler and it was also the first time I heard a talk by Bernard Bailyn and David Landes. There they were, three giants of... View Details
Keywords: by Sean Silverthorne
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

by a government’s response to the virus, blurring the line between the private and public sectors. Said Dr. David Nabarro, Special Envoy for COVID-19 for the World Health Organization (WHO), “Brands must... View Details
Keywords: by Jill Avery and Richard Edelman

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